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KDawg

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  1. Nid15, Welcome to our business forums. Troubling that it us under these circumstances. We would like to investigate this further, and work to identify any possible miss. If you are able to please open a case, with email associated with your Malwarebytes Business account. You can open this here: https://support.malwarebytes.com/community/contactsupport/pages/business-support We are well aware of the Golbeimposter threat and would like to understand more on how this situation may have occurred. https://blog.malwarebytes.com/detections/ransom-globeimposter/ If you have any questions feel free to respond here, or PM me privately. We are here to help! Many Thanks
  2. For Endpoint Protection you would need to reach out to your Account Executive to get the seat count increased. We may reach out if you are significantly over-deployed. Let us know if there is any trouble getting in contact, we are here to help! Many Thanks
  3. Hello, and welcome to our Business Forums! Sorry to hear about this inconvenience, we submitted the website in question to our Web team for further review. After review, we no longer believe that website to be a threat, as such we have removed it from definitions. Those should propagate out within a few hours, and this should no longer get blocked on your side. Please let us know if there are any questions or if this block persists past a few hours. Many Thanks
  4. Thank you for reaching out to us about your ransomware issue. We understand how frustrating it is to deal with an infection. Malwarebytes does not offer any decryption tools or ransomware removal services. To clean your computers, you should restore from a backup or reinstall your operating system from scratch. Here are some third-party website resources to assist you. ID Ransomware may help you identify the type of ransomware that has infected your computer. https://id-ransomware.malwarehunterteam.com/ No More Ransom provides tools that may help you decrypt files that are infected by specific ransomware. https://www.nomoreransom.org/en/decryption-tools.html What version of Malwarebytes was the client using when this occurred? We usually are able to stop most Ransom activity with our Anti-Ransomware module as well as other layers that help prevent it ever getting to this point. Are the file on the server actually encrypted? Just based on the image of the note looks similar to CryptoLocker, any idea what date this occurred on the system?
  5. Hey eemizerp thanks for the Sample! We have reviewed and this should be already detected as you mention is even listed that we detect in VirusTotal. There are a few reasons that this could occur (out of date definitions, product not running/communicating), please ensure that the Endpoint Agent and Malwarebytes version 3.x are installed. As well an uninstall and reinstall can be a helpful troubleshooting step. If you are using our Endpoint Protection business suite my recommendation is to post in the forum above mentioned by Emphyrio Opening a case will get an agent assigned to help ensure this gets resolved: https://support.malwarebytes.com/community/contactsupport We are here to help! Many Thanks
  6. We are able to confirm that should now be resolved on the latest database. As well is should appear in the bottom Client Info tab when selecting that particular machine in the Clients list in you MB Console It should be past the date coded DB Mieke posted above (v2019.06.15.02) Please attempt a Reboot as well mentioned by Atribune Let us know if issues persist after the reboot we would request the following logs we should be able to confirm that you are on the latest: https://support.malwarebytes.com/docs/DOC-1072
  7. Hi REGIT, That may be a notification as we inject our shield into Internet Explorer. I'm not certain with Outlook 2019 but many other windows programs will employ pieces of Internet Explorer that may run in the background. Do we also have any kind of outlook plugin in IE as well? It may be normal functionality if we are not experiencing any blocks or other symptoms of issues? Many Thanks,
  8. Hi Toatzu, Sorry to hear that you are experiencing these issues in your environment. Do you have any other security software in addition to Malwarebytes on these machines experiencing the issues? We may need exclusions if so. As well I would recommend temporarily disabling the Anti-Exploit module on the affected machines so we can narrow down if this module may be causing the issue. I am not aware of any larger ongoing issue with those programs on windows 10. Many Thanks
  9. Hi Tevede Sorry to hear this was affecting you, thank you for providing us with that sample. Our research team has reviewed and taken action to resolve. We should no longer see the block moving forward. Let us know if you continue to see anything moving forward? Many Thanks
  10. Hey Bshort! Welcome to Malwarebytes business forums We do have some recommendations and requirements on servers as and endpoints as well as deployment from the console in general. https://support.malwarebytes.com/docs/DOC-1723 Check out pages 4,5 and 6 Let us know if you have any questions or trouble with deployment with these in place?
  11. I think the detection may be related to this explanation: http://forums.malwarebytes.org/index.php?s=&showtopic=26336&view=findpost&p=144165
  12. Hi alicias currently there is not any way to remove task currently from the cloud console. I recommend we try an uninstall Clean-up and then once again attempt a reinstall. https://support.malwarebytes.com/docs/DOC-2333 Just let us know if the issue continues to persist after we run the clean as well? We are here to help. Many Thanks
  13. Welcome to our Malwarebytes forums John! I found your ticket grabbed it and was able to respond now. These were PUP's potentially unwanted program detections and I sent some instructions on how we can stop those repeat detections. Let us know if you still don't see our response or have any questions regarding these instructions, we are here to help. Many Thanks
  14. Welcome jjarodss to our Business forums! Sorry to hear this was affecting you today, I appreciate those logs they were helpful to our troubleshooting. I submitted this to our Web Protection team for review. We were able to check on this website and found the block no longer warranted. The block has been removed at this time, we should see this propagate over the next few hours and should no longer see these detections once propagated. We can always add exclusions in the meantime if any blocked site needs to be accessed immediately. Let us know if you have any questions or see this being blocked after receiving the update. Many Thanks, Kevin Latimore
  15. Hey Tyler welcome to our forums! For the cloud product, we can take the following steps to get resolved for you. First, let's go ahead and add this as an exclusion so we no longer get this detection for your endpoints: https://support.malwarebytes.com/docs/DOC-1964 I recommend we copy the full file path from the Detection and paste it as an exclusion by file path described above. Once we have the file excluded reboot the endpoint, then we can go to the "Quarantine" page from the menu on the left, find the detection in question Check the box next to the detection and in the top right click "Restore" From there the application should work without issue. Once complete if you are able to access the machine remotely or can have the user zip the Taxcube.exe file, we can get this to stop further detections on our side. Just attach or drag to a post here and we can get this detection corrected. Many Thanks!
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