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About IT_Guy

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  1. Just to let you know, people have been complaining about this issue to MalwareBytes for over a year, you can check some of my old posts if they haven't been deleted. Either they don't care, or enough people aren't submitting tickets for them to figure it out and fix it, but this problem plagued our machines for the entire length of our subscription. Not one of the many updates they pushed out fixed it, in a few cases the updates actually broke the software requiring us to reinstall on dozens of machines. Good luck, but don't hold your breath.
  2. Any hints at what you've moved to? We've been using another AV software in the background so I don't have to rely on MWB, took awhile to configure each to ignore the other one. But MWB is getting pretty bad, anytime a user tells me their computer is slow I check process explorer and sure enough MWB is stuck at 25%-50% and hundreds of Megs if not gigs of memory. Kill th process and everything is better instantly. It's too bad the home premium version is so great and the corporate version completely s***s the bed.
  3. This fix is expected late 2017 or early 2018 at the latest. I don't think I will be renewing my subscription in September.
  4. You must be new here. I've been here since August using endpoint protection and this is just par for the course. Very few bug fixes, very few feature requests added. But hey, if you've got a mac you can subject all your macs to this software now. It's only got about 20 new bugs to go along with all the old ones.
  5. Well luckily anti-malware software isn't really one of this companies strengths...
  6. Looking through my event logs to figure out why my endpoints are going offline and not coming back online, I see dozens of these errors in my event viewer: 2017-10-04 01:05:35,661-04:00 [71] ERROR BoomerangHandler Could not sync Newtonsoft.Json.JsonReaderException: Unexpected character encountered while parsing value: <. Path '', line 0, position 0. at Newtonsoft.Json.JsonTextReader.ParseValue() at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.ReadForType(JsonReader reader, JsonContract contract, Boolean hasConverter) at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.Deserialize(JsonReader reader, Type objectType, Boolean checkAdditionalContent) at Newtonsoft.Json.JsonSerializer.DeserializeInternal(JsonReader reader, Type objectType) at Newtonsoft.Json.JsonConvert.DeserializeObject(String value, Type type, JsonSerializerSettings settings) at Newtonsoft.Json.JsonConvert.DeserializeObject[T](String value, JsonSerializerSettings settings) at EAEngine.Boomerang.BoomerangHandler.<Sync>d__40.MoveNext() And then that gets followed up by: Activation context generation failed for "C:\Program Files\Malwarebytes Endpoint Agent\MBCloudEA.exe".Error in manifest or policy file "C:\Program Files\Malwarebytes Endpoint Agent\MBCloudEA.exe.Config" on line 0. Invalid Xml syntax. When I check that MBCloudEA.exe.Config it is an empty 17kb file. On working computers the file is full of data, I am going to try copying it from one machine to another and see if that fixes the problem. I've got a feeling this is going to lead to uninstalling/reinstalling the endpoints.
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