KDawg

TY for the bump on this, I have checked in with our Engineering team on the status of this Fix. I was able to confirm we have continued to work towards a fix that should prevent these errors moving forward. Tentative target is for a June release, we will keep you informed once this has updated. Again appreciate the patience and reports on this, we should have resolved soon!

Hello Thanks for brining this error to our attention. This log entry is a new addition to the EDRplugin which prevents the plugin from failing to initialize if there are proxy communication issues. We have been made aware of the higher than expected number of event viewer logs, and working with our engineering team to get these back down. We appreciate your patience as we work to resolve. Many Thanks

Hello Hugo, Thank you for the post and brining this to our attention. This is the legitimate Malwarebytes Remote deployment tool. We had detected this as a false positive, and should no longer detect on our latest updated Database version. Let us know if any blocks persist one those endpoint have been updated moving forward? Many Thanks,

Hello Scoutt thank you for the feedback on this. I totally agree with how this could be very useful in our cloud console. To best route this to the right people, our Development and Product leadership, I reccomend we use the Send Feedback option in your cloud console. This is in the bottom left of the Navigation Bar and we should be able to submit this and any other items you wish to see in the cloud console. Malwarebytes takes those "Send Feedback" requests very seriously. As well I will follow-up on my side with this one as well. Let us know if there are any issues or troubles related to this, we can try to work around or solve? Many Thanks,

Thank you Tony! Ive grabbed those logs and provided them to our research team who are reviewing now We should have resolution and follow-up shortly

Hi Tony, For these we should be able to get Research the items needed with the following: https://support.malwarebytes.com/hc/en-us/articles/360038522294-Collect-Malwarebytes-Endpoint-Agent-diagnostic-logs As well since there remote if you PM me the hostnames I can attempt to pull from our side if the tablets are online in the console Many Thanks

Please update from your Management Console the Database for affected systems.We confirmed this was a False Positive and have removed from detection moving forward. Apologies for any inconvenience.The issue should no longer occur on or past Database version:v2020.08.14.07Please let us know if you are on this latest database or newer and still continue to receive detection's?

Please update from your Management Console the Database for affected systems.We confirmed this was a False Positive and have removed from detection moving forward. Apologies for any inconvenience.The issue should no longer occur on or past Database version:v2020.08.14.07Please let us know if you are on this latest database or newer and still continue to receive detection's?

Please update from your Management Console the Database for affected systems. We confirmed this was a False Positive and have removed from detection moving forward. Apologies for any inconvenience. The issue should no longer occur on or past Database version: v2020.08.14.07 Please let us know if you are on this latest database or newer and still continue to receive detection's?

Please update from your Management Console the Database for affected systems. We confirmed this was a False Positive and have removed from detection moving forward. Apologies for any inconvenience. The issue should no longer occur on or past Database version: v2020.08.14.07 Please let us know if you are on this latest database or newer and still continue to receive detection's?

Please update from your Management Console the Database for affected systems. We confirmed this was a False Positive and have removed from detection moving forward. Apologies for any inconvenience. The issue should no longer occur on or past Database version: v2020.08.14.07 Please let us know if you are on this latest database or newer and still continue to receive detection's?

Hello Paul Thanks for reaching out to Malwarebytes Regarding these blocks, this appears the product to be doing its job as expected and stopping known malicious IP's from your server. The IP addresses you see listed are known to be used for attacks, and is why they were added to our blacklist. These blocks mean the server is available to the open internet on those ports, this requires the ports to be Port Forwarded through Network Address Translation. These are configurations in the firewall or router that allow this access in from the internet. Malicious actors use Port scanners to search the internet and look for these open ports to try and exploit, or brute force guess an administrator password. The blocks are likely port scan or login attempts on 3389 to try and remote into your network via RDP. Most of these actors are associated with Ransomware, once they are able to successfully guess (automated to guess many times per second) the RDP admin password, they log in manually disable all security and drop Ransomware. These blocks are a canary in the coal mine, that actions need to be taken on network configuration to prevent a Ransomware attack. We have our guide on locking down RDP further here, but I recommend disabling and closing the NAT translation, and finding an alternative remote access tool that doesn't require open NAT ports: https://blog.malwarebytes.com/security-world/business-security-world/2018/08/protect-rdp-access-ransomware-attacks/ Protecting an internet facing website, requires much more than AV on the server hosting it, for ports 80 and 443 its even more complicated. That gets past my personal expertise with Azure websites, but if you have trouble locking it down and preventing those blocks, I can recommend using managed webserver hosting instead of configuring custom servers. Let us know if you have questions on this moving forward, or with the RDP lock-down guide provided, with those steps we should be able to stop the RDP brute force activity? We can open a business support ticket if necessary to continue working together or there is any trouble. Many Thanks,

Nid15, Welcome to our business forums. Troubling that it us under these circumstances. We would like to investigate this further, and work to identify any possible miss. If you are able to please open a case, with email associated with your Malwarebytes Business account. You can open this here: https://support.malwarebytes.com/community/contactsupport/pages/business-support We are well aware of the Golbeimposter threat and would like to understand more on how this situation may have occurred. https://blog.malwarebytes.com/detections/ransom-globeimposter/ If you have any questions feel free to respond here, or PM me privately. We are here to help! Many Thanks

For Endpoint Protection you would need to reach out to your Account Executive to get the seat count increased. We may reach out if you are significantly over-deployed. Let us know if there is any trouble getting in contact, we are here to help! Many Thanks

Hello, and welcome to our Business Forums! Sorry to hear about this inconvenience, we submitted the website in question to our Web team for further review. After review, we no longer believe that website to be a threat, as such we have removed it from definitions. Those should propagate out within a few hours, and this should no longer get blocked on your side. Please let us know if there are any questions or if this block persists past a few hours. Many Thanks

Thank you for reaching out to us about your ransomware issue. We understand how frustrating it is to deal with an infection. Malwarebytes does not offer any decryption tools or ransomware removal services. To clean your computers, you should restore from a backup or reinstall your operating system from scratch. Here are some third-party website resources to assist you. ID Ransomware may help you identify the type of ransomware that has infected your computer. https://id-ransomware.malwarehunterteam.com/ No More Ransom provides tools that may help you decrypt files that are infected by specific ransomware. https://www.nomoreransom.org/en/decryption-tools.html What version of Malwarebytes was the client using when this occurred? We usually are able to stop most Ransom activity with our Anti-Ransomware module as well as other layers that help prevent it ever getting to this point. Are the file on the server actually encrypted? Just based on the image of the note looks similar to CryptoLocker, any idea what date this occurred on the system?

Hey eemizerp thanks for the Sample! We have reviewed and this should be already detected as you mention is even listed that we detect in VirusTotal. There are a few reasons that this could occur (out of date definitions, product not running/communicating), please ensure that the Endpoint Agent and Malwarebytes version 3.x are installed. As well an uninstall and reinstall can be a helpful troubleshooting step. If you are using our Endpoint Protection business suite my recommendation is to post in the forum above mentioned by Emphyrio Opening a case will get an agent assigned to help ensure this gets resolved: https://support.malwarebytes.com/community/contactsupport We are here to help! Many Thanks

We are able to confirm that should now be resolved on the latest database. As well is should appear in the bottom Client Info tab when selecting that particular machine in the Clients list in you MB Console It should be past the date coded DB Mieke posted above (v2019.06.15.02) Please attempt a Reboot as well mentioned by Atribune Let us know if issues persist after the reboot we would request the following logs we should be able to confirm that you are on the latest: https://support.malwarebytes.com/docs/DOC-1072

Hi REGIT, That may be a notification as we inject our shield into Internet Explorer. I'm not certain with Outlook 2019 but many other windows programs will employ pieces of Internet Explorer that may run in the background. Do we also have any kind of outlook plugin in IE as well? It may be normal functionality if we are not experiencing any blocks or other symptoms of issues? Many Thanks,

Hi Toatzu, Sorry to hear that you are experiencing these issues in your environment. Do you have any other security software in addition to Malwarebytes on these machines experiencing the issues? We may need exclusions if so. As well I would recommend temporarily disabling the Anti-Exploit module on the affected machines so we can narrow down if this module may be causing the issue. I am not aware of any larger ongoing issue with those programs on windows 10. Many Thanks

Hi Tevede Sorry to hear this was affecting you, thank you for providing us with that sample. Our research team has reviewed and taken action to resolve. We should no longer see the block moving forward. Let us know if you continue to see anything moving forward? Many Thanks

Hey Bshort! Welcome to Malwarebytes business forums We do have some recommendations and requirements on servers as and endpoints as well as deployment from the console in general. https://support.malwarebytes.com/docs/DOC-1723 Check out pages 4,5 and 6 Let us know if you have any questions or trouble with deployment with these in place?

I think the detection may be related to this explanation: http://forums.malwarebytes.org/index.php?s=&showtopic=26336&view=findpost&p=144165

Hi alicias currently there is not any way to remove task currently from the cloud console. I recommend we try an uninstall Clean-up and then once again attempt a reinstall. https://support.malwarebytes.com/docs/DOC-2333 Just let us know if the issue continues to persist after we run the clean as well? We are here to help. Many Thanks

Welcome to our Malwarebytes forums John! I found your ticket grabbed it and was able to respond now. These were PUP's potentially unwanted program detections and I sent some instructions on how we can stop those repeat detections. Let us know if you still don't see our response or have any questions regarding these instructions, we are here to help. Many Thanks