Firefox

Hello stepan, and welcome to Malwarebytes.org We don't work on Malware removal in the general forums. Please print out, read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here. One of the expert helpers there will give you one-on-one assistance when one becomes available. After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someone has replied to your post. Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org If you are a corporate customer please send an email to corporate-support@malwarebytes.org. (NOTE: An order number is required for corporate support.)

you have to login as and admin to update it.

For a 732 Error.... Step 1: Verify Internet Connectivity of Internet Explorer: Backup the Registry: Modifying the Registry can create unforeseen problems, so it always wise to create a backup before doing so. Please download ERUNT from here ERUNT (Emergency Recovery Utility NT) is a free program that allows you to keep a complete backup of your registry and restore it when needed. Double click on erunt-setup.exe to Install ERUNT by following the prompts. Use the default install settings but say NO to the portion that asks you to add ERUNT to the Start-Up folder. You can enable this option later if you wish. Start ERUNT either by double clicking on the desktop icon or choosing to start the program at the end of the setup process. Choose a location for the backup. Note: the default location is C:\Windows\ERDNT which is acceptable. [*]Make sure that at least the first two check boxes are selected. [*]Click on OK [*]Then click on YES to create the folder. Note: if it is necessary to restore the registry, open the backup folder and start ERDNT.exe Once you've done your backup, please do the following: Click on Start and select Run In the Run box copy and paste the text in the following code box exactly as written and press Enter or click on OK:REG ADD "HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings" /v GlobalUserOffline /t REG_DWORD /d 0 /f Try updating again and if it does not work then please proceed to Step 2 Step 2: Exclude Malwarebytes' Anti-Malware's Files and Folders From Other Active Security Programs: For Windows XP: C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe C:\Program Files\Malwarebytes' Anti-Malware\zlib.dll C:\Program Files\Malwarebytes' Anti-Malware\mbam.dll C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref C:\Windows\System32\drivers\mbam.sys C:\Windows\System32\drivers\mbamswissarmy.sys For Windows Vista or Windows 7: C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe C:\Program Files\Malwarebytes' Anti-Malware\zlib.dll C:\Program Files\Malwarebytes' Anti-Malware\mbam.dll C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref C:\Windows\System32\drivers\mbam.sys C:\Windows\System32\drivers\mbamswissarmy.sys For 64 bit versions of Windows Vista or Windows 7: C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.exe C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe C:\Program Files (x86)\Malwarebytes' Anti-Malware\zlib.dll C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.dll C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamext.dll C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref C:\Windows\System32\drivers\mbam.sys C:\Windows\SysWoW64\drivers\mbamswissarmy.sys Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude them from it as well The FAQ contains examples of setting file exclusions for some known AV products. Now try updating Malwarebytes' Anti-Malware once more and if it does not work then please proceed to Step 3 Step 3: Verify Your Internet Connection Settings: Open Internet Explorer Note: It MUST be Internet Explorer, not Firefox, Opera, Chrome or any other internet browser [*]Click on Tools at the top and select Internet Options Note: If you do not see Tools, press the Alt key on your keyboard and it will show up [*]Click on the Connections tab [*]Click on the LAN settings button [*]Under Automatic configuration make sure that the box next to Automatically detect settings is checked, if it is not, then click the box next to it to check it [*]Under Proxy server make sure that the box next to Use a proxy server for your LAN (These settings will not apply to dial-up or VPN connections). is not checked and if it is, click the box next to it to uncheck it [*]Click on the OK button to close the Local Area Network (LAN) Settings window [*]Click on the OK button to close the Internet Options window [*]Try updating Malwarebytes' Anti-Malware again to see if it now works correctly This Link shows how to do the last steps -

you can look at this self help guide to help you remove the infection located in the FAQ HERE

to me these type of tests are bias cause someone paid them to do the tests so they will be favorable for that company. Do the testing yourself so you can get a better feel for the product.

The sound is happening probably because it is notifing you of some program event. Go to Control Panel Find Sounds and Audio Devices Click on the sounds tab. under program events go through the sounds one at a time and find out which event that sound is assocaited with.

Sounds like you can solve all this by just saving (or moving) all you documents in the folder called Shared Documents. All users can access that folder.

on some computers I have seen the google toolbar cause something like this as well....

ok keep us posted

Hello jstaples, and welcome to Malwarebytes.org More than likely you have an infection on your computer. Try this first solution, if that does not work then do the second solution. Solution 1 Please try this on the computer that is having an issue. 1. Uninstall Malwarebytes' Anti-Malware using Add/Remove programs in the control panel. 2. Restart your computer (very important). 3. Download and run this utility. mbam-clean.exe 4. It will ask to restart your computer (please allow it to). 5. After the computer restarts, install the latest version from here. mbam-setup.exe Note: You will need to reactivate the program using the license you were sent Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates. Restart the computer again and verify that MBAM is in the task tray and that you can run a quick scan and all is working as expected. If you are unable to do the instructions above since you stated that you can not run exe files also, then you are most likely infected. So you will have to get help from the experts by doing the below instructions. Solution 2 We don't work on Malware removal in the general forums. Please print out, read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here. One of the expert helpers there will give you one-on-one assistance when one becomes available. After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someone has replied to your post. Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org

One place to get your model of your hard drive is to do the following: 1. Right Click on My Computer Icon 2. Then Left Click on Manager 3. Then on the left hand pain Click on Device Manager 4. Now on the right hand side click on the + sign next to Disk Drives There you should find your hard drive listed. You should still test your memory as well.... We do not need to see a HJT log here for now. EDIT: We have not asked, have you installed Malwarebytes and updated it and ran a full scan yet to make sure there is no infections?

do you know the name brand of your hard drive? If we can get that we can direct you to some tools you can download from the hard drive manufacture.

two things I would try to see if you could isolate what is causing this. 1. Test your memory on your computer using something like Memtest86 How many ram sticks do you have on your computer. Test each one seperate so you can find the faulty one (if one is faulty) 2. Test your hard drive for error and run some tools to test it.

I will let one of the experts or admins reply to your right click menu.... but I will let you know you can not edit your posts until you have reached a post count of 50 post or more....

Great job, seems you have corrected your issue.... If you have any other issues or questions don't hesitate to ask.

a little more info could help us to determine what route to take. For example: Do you suspect and infection? Do you get any error codes? Blue Screens Is your comptuer making a lot of noise? Is it running HOT?

Thanks a million exile, those will help.

Error 702: Error occurred expanding variables. Contact support.. Please download the utility from the following link, and it should reinstall the database so that you can update it through Malwarebytes' Anti-Malware: http://www.malwarebytes.org/mbam/database/mbam-rules.exe It may also be necessary to reinstall Malwarebytes' Anti-Malware. To do so, please uninstall Malwarebytes' Anti-Malware normally, restart your computer, run the utility at the following link, restart your computer again, and then reinstall Malwarebytes' Anti-Malware. http://www.malwarebytes.org/mbam-clean.exe Please download a fresh copy from the following link for the reinstall if needed: http://www.malwarebytes.org/mbam/program/mbam-setup.exe

Hello xmelinda, and welcome to Malwarebytes.org Seems like malware is preventing you from being able to install and run Malwarebytes. Please follow the instructions below to have an Expert help you with your problem. We don't work on Malware removal in the general forums. Please print out, read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here. One of the expert helpers there will give you one-on-one assistance when one becomes available. After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someone has replied to your post. Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org If you are a corporate customer please send an email to corporate-support@malwarebytes.org. (NOTE: An order number is required for corporate support.)

Hello Toms94, and welcome to Malwarebytes.org it could be the malware that is on that computer that is causing the issues you are having. Now that you have it installed, update it and run a quick scan (preferably in normal mode) and clean up the malware. Good luck, but if you are not successful in the clean up please follow the instructions below: We don't work on Malware removal in the general forums. Please print out, read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here. One of the expert helpers there will give you one-on-one assistance when one becomes available. After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someone has replied to your post. Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org If you are a corporate customer please send an email to corporate-support@malwarebytes.org. (NOTE: An order number is required for corporate support.)

That's great, and thanks for your support for malwarebytes. Should you have any other questions or comments don't hesitate to ask and post.

Please exclude the following files from your antivirus: Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude them from it as well For Windows XP: C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref C:\Windows\System32\drivers\mbam.sys C:\Windows\System32\drivers\mbamswissarmy.sys For 32 bit versions Windows Vista or Windows 7: C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref C:\Windows\System32\drivers\mbam.sys C:\Windows\System32\drivers\mbamswissarmy.sys For 64 bit versions of Windows Vista or Windows 7: C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.exe C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref C:\Windows\System32\drivers\mbam.sys C:\Windows\SysWoW64\drivers\mbamswissarmy.sys Please post back and let us know how it went.

Hello jeer0h, and welcome to Malwarebytes.org If the above does not let you install and run a scan to remove your problem, then follow these instructions please. We don't work on Malware removal in the general forums. Please print out, read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here. One of the expert helpers there will give you one-on-one assistance when one becomes available. After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someone has replied to your post. Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org

The malware my disable your system restore anyway, so you will not be able to restore most of the time to a previous point, your best choice is to follow the advice from AdvancedSetup and post in the HJT section to get help from the experts.

Ok I have to figure something out, I need to update say 150 computers that are on a domain, but I need to do it automatically somehow without it interfering (or least interference) the users, any suggestions?