millie

Thank you all for trying to help Where can I get firmware update thanks again

I have tried nero 10,TMPGENC DVD Author & roxio with no success These are also installed on my daughters laptop and have no problems writing dvds Thanks Again

Hi Hope someone can help I have a Dell Inspiron 1525 laptop with a Matshita BD-RE UJ-220 dvd drive When I try to write a dvd I get power calibration error and burn process failed I can play dvds and cds but cannot write anything It does not seem to make any difference which software I use Many Thanks

I have carried out the steps you asked but the scan still took 3 hours 3 mins and I have had no noticeable improvement

I am hoping someone can help I have just completed a full scan which took 5 hours 4 mins and also my netbook is very slow Many thanks in advance

I was asked to post Hijack This log here hope someone can help hijackthis1.txt

Here is Hijack This log Hope this is OK Also CPU usage seems to run at near 100% Thank you for your help Much appreciated hijackthis1.txt

I keep receiving this alert from Mcafee stating Buffer Overflow Blocked It refers to Appdata\roaming\lsass.exe Is my computer infected I have run full scan which did not show anything Can anyone help Many Thanks Andy

Hi I do not have Spysweeper Anti Virus The version is 6.1.0.110 Thanks Again Andy

Hi Thanks for trying to help me Memory (Ram)is 4GB What do you mean by CPU information Many Thanks Andy

Hi Hijackthis log as requested Full Malwarebytes scan found nothing Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 07:41:51, on 24/05/2009 Platform: Windows Vista SP1 (WinNT 6.00.1905) MSIE: Internet Explorer v8.00 (8.00.6001.18702) Boot mode: Normal Running processes: C:\Windows\Explorer.EXE C:\Windows\system32\taskeng.exe C:\Program Files\DellTPad\Apoint.exe C:\Windows\OEM02Mon.exe C:\Windows\System32\igfxtray.exe C:\Windows\System32\hkcmd.exe C:\Windows\System32\igfxpers.exe C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe C:\Program Files\McAfee.com\Agent\mcagent.exe C:\Program Files\Webroot\WebrootSecurity\SpySweeperUI.exe C:\Windows\ehome\ehtray.exe C:\Program Files\Windows Media Player\wmpnscfg.exe C:\Windows\system32\igfxsrvc.exe C:\Program Files\ANYCOM\Bluetooth-USB\BTTray.exe C:\Program Files\NETGEAR\WG111T\wlan111t.exe C:\Program Files\SetPoint\SetPoint.exe C:\Program Files\Common Files\Logitech\khalshared\KHALMNPR.EXE C:\Windows\ehome\ehmsas.exe C:\Program Files\ANYCOM\Bluetooth-USB\BtStackServer.exe C:\Program Files\DellTPad\ApMsgFwd.exe C:\Program Files\DellTPad\HidFind.exe C:\Program Files\DellTPad\Apntex.exe C:\Program Files\Mozilla Firefox\firefox.exe C:\Windows\system32\Taskmgr.exe C:\Windows\system32\werfault.exe C:\Windows\system32\Dwm.exe C:\Windows\system32\SearchFilterHost.exe C:\Program Files\Trend Micro\HijackThis\HijackThis.exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://*.mcafee.com O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\PROGRA~1\MICROS~2\Office12\GR99D3~1.DLL O18 - Protocol: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll O18 - Filter: x-sdch - {B1759355-3EEC-4C1E-B0F1-B719FE26E377} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_A8904FB862BD9564.dll O23 - Service: Andrea ST Filters Service (AESTFilters) - Andrea Electronics Corporation - C:\Windows\system32\aestsrv.exe O23 - Service: Bluetooth Service (btwdins) - Broadcom Corporation. - C:\Program Files\ANYCOM\Bluetooth-USB\bin\btwdins.exe O23 - Service: Dock Login Service (DockLoginService) - Stardock Corporation - C:\Program Files\Dell\DellDock\DockLogin.exe O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe O23 - Service: Intel® Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe O23 - Service: McAfee SiteAdvisor Service - Unknown owner - C:\Program Files\McAfee\SiteAdvisor\McSACore.exe O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe O23 - Service: McAfee Anti-Spam Service (MSK80Service) - McAfee, Inc. - C:\Program Files\McAfee\MSK\MskSrver.exe O23 - Service: NBService - Nero AG - C:\Program Files\Nero\Nero 7\Nero BackItUp\NBService.exe O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe O23 - Service: ProtexisLicensing - Unknown owner - C:\Windows\system32\PSIService.exe O23 - Service: Roxio UPnP Renderer 11 - Sonic Solutions - C:\Program Files\Roxio Creator 2009\Digital Home 11\RoxioUPnPRenderer11.exe O23 - Service: Roxio Upnp Server 11 - Sonic Solutions - C:\Program Files\Roxio Creator 2009\Digital Home 11\RoxioUpnpService11.exe O23 - Service: LiveShare P2P Server 10 (RoxLiveShare10) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\10.0\SharedCOM\RoxLiveShare10.exe O23 - Service: LiveShare P2P Server 11 (RoxLiveShare11) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\11.0\SharedCOM\RoxLiveShare11.exe O23 - Service: RoxMediaDB10 - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\10.0\SharedCOM\RoxMediaDB10.exe O23 - Service: RoxMediaDB11 - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\11.0\SharedCOM\RoxMediaDB11.exe O23 - Service: Roxio Hard Drive Watcher 10 (RoxWatch10) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\10.0\SharedCOM\RoxWatch10.exe O23 - Service: Roxio Hard Drive Watcher 11 (RoxWatch11) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\11.0\SharedCOM\RoxWatch11.exe O23 - Service: SBSD Security Center Service (SBSDWSCService) - Safer Networking Ltd. - C:\Program Files\Spybot - Search & Destroy\SDWinSec.exe O23 - Service: Sony SCSI Helper Service - Sony Corporation - C:\Program Files\Common Files\Sony Shared\Fsk\SonySCSIHelperService.exe O23 - Service: SupportSoft Sprocket Service (DellSupportCenter) (sprtsvc_DellSupportCenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe O23 - Service: SigmaTel Audio Service (STacSV) - IDT, Inc. - C:\Windows\system32\STacSV.exe O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe O23 - Service: @%SystemRoot%\System32\TuneUpDefragService.exe,-1 (TuneUp.Defrag) - TuneUp Software - C:\Windows\System32\TuneUpDefragService.exe O23 - Service: @%SystemRoot%\System32\TUProgSt.exe,-1 (TuneUp.ProgramStatisticsSvc) - TuneUp Software - C:\Windows\System32\TUProgSt.exe O23 - Service: Webroot Spy Sweeper Engine (WebrootSpySweeperService) - Webroot Software, Inc. (www.webroot.com) - C:\Program Files\Webroot\WebrootSecurity\SpySweeper.exe O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\Windows\System32\WLTRYSVC.EXE O23 - Service: Webroot Client Service (WRConsumerService) - Webroot Software, Inc. - C:\Program Files\Webroot\WebrootSecurity\WRConsumerService.exe O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe -- End of file - 13231 bytes Many Thanks Andy

Hi I was hoping someone could help me I seem to have ecessive CPU usage (up to 100 %) It obviously slows down and sometimes freezes my laptop The main culprit seems to be exploer .exe I am using Vista home edition I am currently running a full scan Many Thanks In Advance Andy

Hi Just wondered if someone can help me I am copying pictures (JPEG)from laptop to memory stick After I disconnect & re-connect memory stick some foders show as empty and some will not open I have tried several times and same thing happens Many Thanks Andy

Hi Many thanks seems to be fine now

Hi When I try to add a video file to a program I receive error message RUNDLL32 has stopped working and program will be closed Operating system is Vista Can anyone please help Many Thanks In Advance Andy