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Error code 703 means: Error parsing the database. Please download the utility from the following link, and it should reinstall the database so that you can update it through Malwarebytes' Anti-Malware: http://www.malwarebytes.org/mbam/database/mbam-rules.exe It may also be necessary to reinstall Malwarebytes' Anti-Malware. To do so, please uninstall Malwarebytes' Anti-Malware normally, restart your computer, run the utility at the following link, restart your computer again, and then reinstall Malwarebytes' Anti-Malware. http://www.malwarebytes.org/mbam-clean.exe Please download a fresh copy from the following link for the reinstall if needed: http://www.malwarebytes.org/mbam/program/mbam-setup.exe

Big Apologies sys-eng that no one has gotten back to you. I have sent a private message to RubbeR DuckY with a link to this post and I am sure he will look into it asap. You could send him a message as well and he will get back to you, you will have to give him your contact info as well.

Hello orycle11, and welcome to Malwarebytes.org Seems like that trojan infection may be causing your issues. You need to have an expert take a look at your computer to ensure a proper fix for you. Please follow the instructions below. We don't work on Malware removal in the general forums. Please print out, read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here. One of the expert helpers there will give you one-on-one assistance when one becomes available. After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someone has replied to your post. Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org If you are a corporate customer please send an email to corporate-support@malwarebytes.org. (NOTE: An order number is required for corporate support.)

Just to step in a little..... could be a typo, but it you have a process called ieexeplore.exe then it could be malware, the correct process for Internet Explorer is iexplore.exe. If you did have a typo then you may be ok, but I would suggest you install MBAM and update it and perform a Quick Scan to see if the system comes up clean.

have you ran check disk on that drive?

not with anything that is build into XP..... You would have to install some third party software for that..... As far as I know....

I had a problem like this on one computer before. I solved it by using a program called UltimateDefrag they have a 14 day free trial.

I for one would start with the power supply. If you do a restart, the computer is already on and the power supply has already kicked in enough to continue with what you are doing. On a fresh start it is possible that the power supply is having trouble giving enough voltage to the system. I would also test the memory on the computer using MemTest86. A bad module could cause this as well. Start with that and get back to us.....

Just to add, if your computer is connected directly to your (DSL, Cable, etc) modem them you are more at risk. You can use a router between your modem and your computers (to use as a firewall). This increases your security and provides a firewall and makes it harder for hackers to access your system.

LOL, Glad I was able to help, if you have any other questions don't hesitate to ask. They do have a discount if you buy mulitple copies.... Below are details on volume discounting for this product. The quantity shown in the left-hand column is the minimum. When you purchase that quantity or more you will qualify for the discounted price shown in that row.Qty. Unit Price You save 1 $24.95 0 % 2 $22.45 10 % 3 $19.95 20 % 4 $18.23 27 % 5 to 9 $17.50 30 % 10 to 20 $16.75 33 % To purchase Malwarebytes' Anti-Malware licenses for corporate, business, government, educational or organizational use (or greater than 25 consumer licenses), please contact our corporate team at Corporate Licensing.

that's great and for us that have been here a while can probably find it, but what about a new member that comes by for help and they see the self help guide section but they cant find that one there? Makes sense to me to put a copy of that there? But hey that's just me.

I am wondering why that self help guide is located in the HJT section instead of the Self Help Guide section? Should it not be added to the Self help section?

If you followed the instructions correctly and it still does not work, you will have to check and make sure your key information is correct by following the below instructions: You should contact Cleverbridge, their contact info can be found here. Give them your contact info you used to buy MBAM and they can resend you your key and then you can compare them to make sure you have them correct. If you need anything else just post. Thanks B)

You are quite welcome and glad you sorted it out..... If you have any other questions or comments don't hesitate to ask

The Icon only appears in the system tray for the Pro version and not on the free version.

Hello andysz, and welcome to Malwarebytes.org We don't work on Malware removal in the general forums. Please print out, read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here. One of the expert helpers there will give you one-on-one assistance when one becomes available. After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someone has replied to your post. Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org If you are a corporate customer please send an email to corporate-support@malwarebytes.org. (NOTE: An order number is required for corporate support.)

Yes you should be able to transfer the license from one computer to another. 1. Did you follow the uninstall instructions like the ones listed below? 2. Are you sure you are using the correct license information? Uninstall Procedures: 1. Uninstall Malwarebytes' Anti-Malware using Add/Remove programs in the control panel. 2. Restart your computer (very important). 3. Download and run this utility. mbam-clean.exe 4. It will ask to restart your computer (please allow it to). 5. After the computer restarts, install the latest version from here. mbam-setup.exe (on your new Laptop) Note: You will need to reactivate the program using the license you were sent Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates. Restart the computer again and verify that MBAM is in the task tray and that you can run a quick scan and all is working as expected.

These are the exceptions that need to be entered in your AV and your Firewall.... Please exclude the following files from your antivirus: Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude them from it as well For Windows XP: C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref C:\Windows\System32\drivers\mbam.sys C:\Windows\System32\drivers\mbamswissarmy.sys Please post back and let us know how it went.

Hello dodgey99, and welcome to Malwarebytes.org As it seems you were infected, and trying to remove the infection caused your system to malfunction due to the infection, you will need help from the experts. Please follow the below instructions and please be patient as it may take a little while for someone to help you out as they are quite busy in that section. We don't work on Malware removal in the general forums. Please print out, read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here. One of the expert helpers there will give you one-on-one assistance when one becomes available. After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someone has replied to your post. Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org If you are a corporate customer please send an email to corporate-support@malwarebytes.org. (NOTE: An order number is required for corporate support.)

Thanks for the info AdvancedSetup

@ whatmeworry?, thanks for the info, I am quite aware that Windows Defender is not a AV program.... Just trying to rule out any conflicts anywhere and starting with the AV first.. @ FredEhr what AV (Anti-Virus) software are you using?

Hello and Welcome to Malwarebytes.... MBAM should not be disabling your Windows Defender, far as I know there are no conflicts with it. Something to check, do you have the exceptions for MBAM in your AV? If you feel you may have an infection you can have the experts have a look by following the instructions below: We don't work on Malware removal in the general forums. Please print out, read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here. One of the expert helpers there will give you one-on-one assistance when one becomes available. After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someone has replied to your post. Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org If you are a corporate customer please send an email to corporate-support@malwarebytes.org. (NOTE: An order number is required for corporate support.)

Hello and Welcome to Malwarebytes..... We are glad that this Great Tool helped you and was successful in removing your infection. Should you have other questions or problems don't hesitate to ask. If you want to be completely sure that you are no longer infected please follow the instructions below: Please print out, read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here. One of the expert helpers there will give you one-on-one assistance when one becomes available. After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someone has replied to your post. Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org If you are a corporate customer please send an email to corporate-support@malwarebytes.org. (NOTE: An order number is required for corporate support.)

Hello JamiePerry and Welcome to Malwarebytes.... For a 732 Error.... (Note that most folks get it to work by just following step 3 below) Step 1: Verify Internet Connectivity of Internet Explorer: Backup the Registry: Modifying the Registry can create unforeseen problems, so it always wise to create a backup before doing so. Please download ERUNT from here ERUNT (Emergency Recovery Utility NT) is a free program that allows you to keep a complete backup of your registry and restore it when needed. Double click on erunt-setup.exe to Install ERUNT by following the prompts. Use the default install settings but say NO to the portion that asks you to add ERUNT to the Start-Up folder. You can enable this option later if you wish. Start ERUNT either by double clicking on the desktop icon or choosing to start the program at the end of the setup process. Choose a location for the backup. Note: the default location is C:\Windows\ERDNT which is acceptable. [*]Make sure that at least the first two check boxes are selected. [*]Click on OK [*]Then click on YES to create the folder. Note: if it is necessary to restore the registry, open the backup folder and start ERDNT.exe Once you've done your backup, please do the following: Click on Start and select Run In the Run box copy and paste the text in the following code box exactly as written and press Enter or click on OK:REG ADD "HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings" /v GlobalUserOffline /t REG_DWORD /d 0 /f Try updating again and if it does not work then please proceed to Step 2 Step 2: Exclude Malwarebytes' Anti-Malware's Files and Folders From Other Active Security Programs: For Windows XP: C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe C:\Program Files\Malwarebytes' Anti-Malware\zlib.dll C:\Program Files\Malwarebytes' Anti-Malware\mbam.dll C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref C:\Windows\System32\drivers\mbam.sys C:\Windows\System32\drivers\mbamswissarmy.sys For Windows Vista or Windows 7: C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe C:\Program Files\Malwarebytes' Anti-Malware\zlib.dll C:\Program Files\Malwarebytes' Anti-Malware\mbam.dll C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref C:\Windows\System32\drivers\mbam.sys C:\Windows\System32\drivers\mbamswissarmy.sys For 64 bit versions of Windows Vista or Windows 7: C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.exe C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe C:\Program Files (x86)\Malwarebytes' Anti-Malware\zlib.dll C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.dll C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamext.dll C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref C:\Windows\System32\drivers\mbam.sys C:\Windows\SysWoW64\drivers\mbamswissarmy.sys Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude them from it as well The FAQ contains examples of setting file exclusions for some known AV products. Now try updating Malwarebytes' Anti-Malware once more and if it does not work then please proceed to Step 3 Step 3: Verify Your Internet Connection Settings: Open Internet Explorer Note: It MUST be Internet Explorer, not Firefox, Opera, Chrome or any other internet browser [*]Click on Tools at the top and select Internet Options Note: If you do not see Tools, press the Alt key on your keyboard and it will show up [*]Click on the Connections tab [*]Click on the LAN settings button [*]Under Automatic configuration make sure that the box next to Automatically detect settings is checked, if it is not, then click the box next to it to check it [*]Under Proxy server make sure that the box next to Use a proxy server for your LAN (These settings will not apply to dial-up or VPN connections). is not checked and if it is, click the box next to it to uncheck it [*]Click on the OK button to close the Local Area Network (LAN) Settings window [*]Click on the OK button to close the Internet Options window [*]Try updating Malwarebytes' Anti-Malware again to see if it now works correctly This Link shows how to do the last steps -