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Conflict with LogMeIn


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LogMeIn allows you to connect to a computer remotely - secure.logmein.com. I recently installed Malwarebytes on the host machine (the machine I am connecting to). Since then, the host machine would lock up and freeze after disconnecting from a login session from a remote system. I just uninstalled Malwarebytes from the host machine and the problem went away. Can this be fixed?

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  • 3 weeks later...
LogMeIn allows you to connect to a computer remotely - secure.logmein.com. I recently installed Malwarebytes on the host machine (the machine I am connecting to). Since then, the host machine would lock up and freeze after disconnecting from a login session from a remote system. I just uninstalled Malwarebytes from the host machine and the problem went away. Can this be fixed?

I just ran into the same issue. Did you try the solutions at http://forums.malwarebytes.org/index.php?showtopic=10138? I plan to do so. If you solved the problem, let me know. I am running Logmein with the McAfee internet suite from Cox and with Malwarebytes.

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Just to Add.....

What OS are you running?

I am running windows 7 32bit, McAfee Corp Edition, and LogMeIn (latest version) and have no issue like this.

I have added exclusions for Malwarebytes files in my McAfee only as a prevention but I have not added any exclusions in my MBAM program.

Check to make sure you have the latest version of LogMeIn installed, and added the exclusions as AdvancedSetup stated above. Below are the files you need to exclude.

Please exclude the following files from your antivirus:

Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude them from it as well

For Windows XP:

  • C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
  • C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
  • C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
  • C:\Program Files\Malwarebytes' Anti-Malware\mbam.dll
  • C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll
  • C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref
  • C:\Windows\System32\drivers\mbam.sys
  • C:\Windows\System32\drivers\mbamswissarmy.sys

For Windows Vista or Windows 7:

  • C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
  • C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
  • C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
  • C:\Program Files\Malwarebytes' Anti-Malware\mbam.dll
  • C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll
  • C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref
  • C:\Windows\System32\drivers\mbam.sys
  • C:\Windows\System32\drivers\mbamswissarmy.sys

For 64 bit versions of Windows Vista or Windows 7:

  • C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.exe
  • C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
  • C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
  • C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.dll
  • C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamext.dll
  • C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref
  • C:\Windows\System32\drivers\mbam.sys
  • C:\Windows\SysWoW64\drivers\mbamswissarmy.sys

Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude MBAM.EXE from it as well

Note: Once that's done, please make sure that if either of those programs has any sort of web filter, that you add the following as a trusted site:

data-cdn.mbamupdates.com

The FAQ contains examples of setting file exclusions for some known AV products

Please post back and let us know how it went.

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