legaldeejay
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My Malwarebytes account has been hacked
legaldeejay replied to legaldeejay's topic in Malwarebytes for Windows Support Forum
OK I am uploading to you privately. -
My Malwarebytes account has been hacked
legaldeejay replied to legaldeejay's topic in Malwarebytes for Windows Support Forum
Thanks I appreciate it. -
My Malwarebytes account has been hacked
legaldeejay replied to legaldeejay's topic in Malwarebytes for Windows Support Forum
Still waiting for support on Ticket #3205334! -
My Malwarebytes account has been hacked
legaldeejay replied to legaldeejay's topic in Malwarebytes for Windows Support Forum
Yes I have Windows 10. Ticket #3205334. Thanks. -
My Malwarebytes account has been hacked
legaldeejay replied to legaldeejay's topic in Malwarebytes for Windows Support Forum
Waiting this long for a response as a paid lifetime Premium user is not reasonable, IMO. There should be a customer or technical support phone number for Premium users. Now my computer is at risk for exposure to malware until this is resolved. -
I submitted a support ticket and am waiting for a response. Today my version of Malwarebytes went from Premium to Free. When I tried to activate with my license info, a message appeared saying I have hit my device limit. So when I go to sign into my account to Manage Devices, I already see a different email address. After I enter my account with my credentials, it says I have no Subscriptions and I have no way to Managing my devices. I suspect the hacker is using my license on whatever devices they have. My license is already registered so now I am stuck without Malwarebytes Premium. Any suggestions while I wait for the Support team to assist?
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Hello. I am using Windows XP with Malwarebytes 1.75. I have created a partition on my hard drive for Windows 7 so that I can dual boot as I prepare to transition to Windows 7. When installing the latest version of Malwarebytes on the Windows 7 partition, it will not let me activate my license. It shows the error "The usage level has exceeded the max volume allowed". I do not yet want to uninstall Malwarebytes from the XP partition because I am still using XP. How can I activate my license on Windows 7 while I am still using it on XP on the same computer? Thanks.
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Bugs in 2.0.1.1004
legaldeejay replied to legaldeejay's topic in Malwarebytes for Windows Support Forum
See attached files. In Doc1, this is what the Automated Scheduling Screen looks like below. For Threat Scan, under Frequency, it indicates repeat every 0 weeks. Now, when putting a check mark in the box for the Threat Scan option, and selecting Edit above, this is what appears in Doc2. Notice that the recurrence is actually 1 week, not 0 weeks. When clicking Ok, the prior screen will then say repeat every 1 week, BUT, if restarting the computer, that screen will again say 0 weeks. So it appears this is a cosmetic bug. The dashboard indicates the next scan will be a week after the prior one. See Doc 3. Also, note that this is the latest version 1012, not 1004. And this is happening on 2 XP machines and one Windows 7 machine. Seems improbable that I should have to do clean reinstalls on 3 machinesDoc1.rtfDoc2.rtfDoc3.rtf -
Bugs in 2.0.1.1004
legaldeejay replied to legaldeejay's topic in Malwarebytes for Windows Support Forum
Yes, those options are there. The problem is that it is not saving if I choose, for example, every 2 weeks after I restart the computer. It seems to default to 1 week. I suppose it doesn't matter because I would not have it wait that long. Just noticing this behavior on testing. But even when setting it to every week, it will show as repeating every 0 weeks when going to the Automated scheduling section after restarting. However, when going to Edit, it says every week and Dashboard indicates the next week. -
Bugs in 2.0.1.1004
legaldeejay replied to legaldeejay's topic in Malwarebytes for Windows Support Forum
OK, well what I just described still exists after updating. It will not allow weekly scans for more than once per week (i.e. does not allow every 2 weeks, 3 weeks, etc.) -
Bugs in 2.0.1.1004
legaldeejay replied to legaldeejay's topic in Malwarebytes for Windows Support Forum
OK, thanks. I manually updated on the Malwarebytes site. Should the "clean reinstall" instructions fix the issues I am having on all 3 computers where it it still saying "Repeats once every 0 week(s)" in the Automated Scheduling section, but it is actually still set for once per week, and should this fix the other issue where I cannot set it to scan more than every week? -
Bugs in 2.0.1.1004
legaldeejay replied to legaldeejay's topic in Malwarebytes for Windows Support Forum
Before I do this, why didn't it update automatically from 1004 to 1012? I have 2 machines with XP and one with Windows 7 and none of them automatically updated. They all still have 1004, and I cannot find any option to manually update the program. I only see the option to manually update the database. -
There appears to be problems with Automated Scheduling. If I set it to scan at 2:00 a.m. once a week, it will start at 1:45 a.m. Also, the Dashboard says next scan will be in a week at 2:01:45 a.m., but the Automated Scheduling section says 2:00 a.m. Also, if I Malwarebytes exits, such as when restarting the computer, if I go into the Automated Scheduling section, under the Frequency column of the table, it says "Repeats once every 0 week(s)". But when going to Edit, it appears it is actually still set for once per week. Also, it will not let me set it for more than once per week. If I set it, for example, to scan every 2 weeks, and then if I restart the computer or otherwise exit the program, and then go back to the Automated Scheduling section, it says "Repeats once every 0 week(s)". But when going to Edit, it is set for once per week. Please advise. I have tested this on 2 separate computers with XP (yes, I know I should be upgrading the OS, but that is not the issue, unless the reasons for these problems have to do with XP) Thanks.