Jothman Posted November 16, 2010 ID:346210 Share Posted November 16, 2010 My version of MBAM does not run. It stops / hangs during a full run after 30-45 minutes of processing doing about 60k - 90k files.Quick scan completes OK. I re-installed following directions I found in another post that included the use of a clean program and two PC restarts. Still fails.The most recent hang MBAM was searching a wow directory. Yes, I play wow.Windows Vista SP 2Norton Internet Security v 17.8.0.5 AV and firewall (I think it's NIS 2010)Spyware Doctor (free version) v 7.0.0.508In the past something from McAfee was installed but I uninstalled it - It was piggybacked on another product update.MBAM v 1.46MBAM data base 5123 (failed with earlier versions as well)Please help me out. It used to run just fine. Don't know what I might have done in the past to break it.Thank you Link to post Share on other sites More sharing options...
yardbird Posted November 16, 2010 ID:346277 Share Posted November 16, 2010 Welcome to MalwarebytesI believe you need Malwarebytes to trust Norton Internet Security v 17.8.0.5 AV and firewall filesIf you still have problems after putting in the files below, please post back....regards... Link to post Share on other sites More sharing options...
Jothman Posted November 16, 2010 Author ID:346341 Share Posted November 16, 2010 I didn't really understand your reply. You said "need Malwarebytes to trust Norton Internet Security ". I took this to mean that I had to set a Trust parm somewhere in Malwarebytes. I could find no such thing. I did find an Ignore List which I could not update. Not to mention that it just doesn't sound right to add MBAM files to a MBAM ignore list.So I added your list of five files to a Norton Internet Security (NIS) ignore list. Actually two lists. What that has to do with running MBAM is beyond me.I again ran MBAM.. It again failed. It failed in approx the same place as the prev run, in a WOW directory.43 min, 68029 filesC:\Users\xxxxxxxx\Downloads\AddOns 090613\Cartographer\libs\....................These are junk files that can be deleted but they have been here for a year and a half.One thing I forgot to mention in my original post is that approx 5-10 minutes after I loo0ked at the failed MBAM display, my Firefox hung. This happened both yesterday and today. Please advise. Link to post Share on other sites More sharing options...
Firefox Posted November 16, 2010 ID:346343 Share Posted November 16, 2010 You could try and download v1.50 public beta and install it over your 1.46, then you can add exclusions in MBAM for your wow folders.... Link to post Share on other sites More sharing options...
noknojon Posted November 16, 2010 ID:346373 Share Posted November 16, 2010 So I added your list of five files to a Norton Internet Security (NIS) ignore list. This is correct , as you have written it - The 2 programs clash over a few issues - Is Norton or MBAM a recently added program ??Also if you have the Norton AddOn Pack installed , it should now be removed (a direction from Symantic/Norton) -Here <- is a link to the new version of Malwarebytes that Firefox mentioned -This Link<- may show you some idea on adding exclusions to your Norton program -Thank You -EDIT - Please only run a Quick Scan first and see how that operates - Link to post Share on other sites More sharing options...
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