Jump to content
Due to inclement weather in Southwest Florida, our Clearwater support team is offline. Our other offices are available to assist you, however their responses may be delayed. We appreciate your patience and understanding during this time. ×

MBAM hanging


Recommended Posts

My version of MBAM does not run. It stops / hangs during a full run after 30-45 minutes of processing doing about 60k - 90k files.

Quick scan completes OK.

I re-installed following directions I found in another post that included the use of a clean program and two PC restarts. Still fails.

The most recent hang MBAM was searching a wow directory. Yes, I play wow.

Windows Vista SP 2

Norton Internet Security v 17.8.0.5 AV and firewall (I think it's NIS 2010)

Spyware Doctor (free version) v 7.0.0.508

In the past something from McAfee was installed but I uninstalled it - It was piggybacked on another product update.

MBAM v 1.46

MBAM data base 5123 (failed with earlier versions as well)

Please help me out. It used to run just fine. Don't know what I might have done in the past to break it.

Thank you

Link to post
Share on other sites

I didn't really understand your reply. You said "need Malwarebytes to trust Norton Internet Security ". I took this to mean that I had to set a Trust parm somewhere in Malwarebytes. I could find no such thing. I did find an Ignore List which I could not update. Not to mention that it just doesn't sound right to add MBAM files to a MBAM ignore list.

So I added your list of five files to a Norton Internet Security (NIS) ignore list. Actually two lists. What that has to do with running MBAM is beyond me.

I again ran MBAM.. It again failed. It failed in approx the same place as the prev run, in a WOW directory.

43 min, 68029 files

C:\Users\xxxxxxxx\Downloads\AddOns 090613\Cartographer\libs\....................

These are junk files that can be deleted but they have been here for a year and a half.

One thing I forgot to mention in my original post is that approx 5-10 minutes after I loo0ked at the failed MBAM display, my Firefox hung. This happened both yesterday and today.

Please advise.

Link to post
Share on other sites

So I added your list of five files to a Norton Internet Security (NIS) ignore list.

This is correct , as you have written it - The 2 programs clash over a few issues - Is Norton or MBAM a recently added program ??

Also if you have the Norton AddOn Pack installed , it should now be removed (a direction from Symantic/Norton) -

Here <- is a link to the new version of Malwarebytes that Firefox mentioned -

This Link<- may show you some idea on adding exclusions to your Norton program -

Thank You -

EDIT - Please only run a Quick Scan first and see how that operates -

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.