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my computer running xp has been running very slow for some months. i have done a sweep with spybot and malwarebytes which found some things a while ago, but nothing recently and it is still slow. also i have tried to install some software (virgin media vstuff backup) and it just wont install, or once when it did, before it completed i got and error message and though the install finished it had errors and would not run. also sometimes i click on something in inet explorer and it wont open.

can anyone suggest what i might try to get the computer going again? thanks for any help.

i have pasted the mwbytes log below.

Malwarebytes' Anti-Malware 1.46

www.malwarebytes.org

Database version: 4649

Windows 5.1.2600 Service Pack 2

Internet Explorer 6.0.2900.2180

03/10/2010 23:30:40

mbam-log-2010-10-03 (23-30-40).txt

Scan type: Quick scan

Objects scanned: 181123

Time elapsed: 19 minute(s), 1 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 0

Registry Values Infected: 0

Registry Data Items Infected: 0

Folders Infected: 0

Files Infected: 0

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

(No malicious items detected)

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

(No malicious items detected)

Files Infected:

(No malicious items detected)

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Hi -

(Just a minor edit to the response from yardbird above) -

You are also still running XP SP2 with Internet Explorer 6 -

If you upgrade to XP SP3 , and at least Internet Explorer 7 (if not 8) this will help you also -

Support for SP2 ended earlier this year so you may miss out on required security items from Microsoft -

Windows 5.1.2600 Service Pack 2

Internet Explorer 6.0.2900.2180

Thank You -

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And as an add-on I would think about clearing out your Temp files, cookies, & stuff you don't need. See: http://www.piriform.com/ CCleaner and download it. Leave the boxes checked as they are. you don't want to un-check or check any now. At least untill you post back and let us know if all of the above helped please...regards...

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dear yardbird,

thanks for your reply. i have a dell dimension 8100 running xp 2002 pro sp2. i have run the ccleaner software that you suggested and here is the scan i then ran. thanks in advance.

wheelnut

Malwarebytes' Anti-Malware 1.46

www.malwarebytes.org

Database version: 4748

Windows 5.1.2600 Service Pack 2

Internet Explorer 6.0.2900.2180

05/10/2010 22:02:59

mbam-log-2010-10-05 (22-02-59).txt

Scan type: Quick scan

Objects scanned: 145443

Time elapsed: 10 minute(s), 11 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 0

Registry Values Infected: 0

Registry Data Items Infected: 0

Folders Infected: 0

Files Infected: 0

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

(No malicious items detected)

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

(No malicious items detected)

Files Infected:

(No malicious items detected)

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How much memory do you have installed on this computer. We know you have windows xp sp2. What other security software do you use, like anti-virus and firewall for example?

By the way,

It would be a good idea to update to SP3 as support (including new security updates) ends July 13, 2010 for SP 2:

As Disscussed HERE

Please post back if you have further questions.

Thank You :(

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i have run the ccleaner software that you suggested and here is the scan i then ran. thanks in advance.

Just a thought wheelnut, after the cleanup run a chkdsk and defrag. (if you already havent). Also defrag the system files if needed. (Windows defragger doesnt do that). The last time I cleaned up and defragged after a long time and it made a noticeable difference.

Good Luck!

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Hello wheelnut; :)

If you have already tried everything mentioned above then you may have some remnants that require special tools and experts knowledge. Please read and follow the instructions in I'm infected - What do I do now? An Expert will assist you in removal process

Alternatively, as a paying customer, you can contact the help desk

Should you have any other question(s) please post back using MXyBj.png button

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