Malwarebytes is eating my computer

[Iron4]

Since installing AntiMalware Pro on my desktop last Monday, my computer has been losing capabilities. First my solitaire game disappeared. Then my printer stopped working - spooler has been deleted. Today, the AntiMalware Pro shortcuts can no longer find the program. Three emails to the support desk have gone unanswered. How do I fix my problem, and how do I get the support desk to respond?

[Marcus]

Malwarebytes.org does not make a product called "AntiMalware Pro".

From where exactly did you download that software?

[marktreg]

Hello, and welcome to malwarebytes.org

AntimalwarePro is a fake anti-malware application, it is not Malwarebytes' Anti-Malware.

Please see here:

http://forums.malwarebytes.org/index.php?showtopic=36126

malwarebytes.org has a team of experts who will help you fix any malware related problems on your system. But it is the policy of this forum that we can only work on malware related problems in the Malware Removal - HijackThis Logs forum, not in the general forums.

If you would like a malware removal expert to give you personal assistance, please print out, read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic in the Malware Removal - HijackThis Logs forum here. If you cannot complete any of the steps, just post a NEW topic here and describe the problems you are having.

One of the expert helpers there will give you one-on-one assistance when one becomes available.

After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someone has replied to your post.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org

[Iron4]

Wow - I thought I had downloaded your program, but when I went Googled it again just now, I see that Anti-Malware Pro is listed as an advertised, safe site just above the Malwarebytes site. It's possible I hit the wrong URL for download - I recall having problems with the C-net site and going back to the Google list to try directly. Just repeated the process, and it appears that MWB can only be downloaded through C-net, so I must have hit the wrong URL.

You say Anit-Malware Pro is a fake program - and its performance would seem to indicate that. Yet Google had it at the top of the list and Norton labeled it a safe site - is it really fake or just a bad competitor?

Thanks for the prompt response. I'll see what I can do to get my money back from these guys.

Hello, and welcome to malwarebytes.org

AntimalwarePro is a fake anti-malware application, it is not Malwarebytes' Anti-Malware.

Please see here:

http://forums.malwarebytes.org/index.php?showtopic=36126

malwarebytes.org has a team of experts who will help you fix any malware related problems on your system. But it is the policy of this forum that we can only work on malware related problems in the Malware Removal - HijackThis Logs forum, not in the general forums.

If you would like a malware removal expert to give you personal assistance, please print out, read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic in the Malware Removal - HijackThis Logs forum here. If you cannot complete any of the steps, just post a NEW topic here and describe the problems you are having.

One of the expert helpers there will give you one-on-one assistance when one becomes available.

After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someone has replied to your post.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org

[Firefox]

I never trust those sponsored advertisment links, cause the folks creating these malwares have a way to getting on the top of the list on search results.... You can download our software from both Cnet and also Majorgeeks....

Here is our correct site: http://www.malwarebytes.org/

[noknojon]

Hi Iron4 -

This topic HERE describes Anti Malware Pro -

You will Never get a refund as they do not exist as a Real Company - It is a scam - Sorry -

Thank you -

EDIT - You can try the Self Help removal system if you like, or we will remove it for free - Follow the directions below -

Please print out, read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.

One of the expert helpers there will give you one-on-one assistance when one becomes available.

After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someone has replied to your post - As the experts can get a bit busy in that area it may be 2-3 days until they can assist you -

Please use the ADD REPLY Tab at the bottom of the page when responding -

[mountaintree16]

Iron4,

You can contest the charges though with your credit card company if you purchased this malicious software. Hopefully they'll be able to refund your money. You may also want to look into canceling that account and getting a new one so no new fraudulent charges are made to your card (which could potentially happen).

And yes, please do follow the directions from noknojon above me to get yourself cleaned up.