Error Code: 703 (0, 13)

[joemontana]

One of of my machines, after I update and mbam restarts, it doesn't restart. Instead I get an error code 703 (0, 13) If I try to start mbam manually, I get the same error code.

Any suggestions?

Joe Fisher

Montana

[AdvancedSetup]

That's quite an odd error to get. Please try the following and let me know if it resolves the issue or not.

Don't forget to temporarily disable your Anti-Virus while installing MBAM.

Please try this on the computer that is having an issue.

1. Uninstall Malwarebytes' Anti-Malware using Add/Remove programs in the control panel.

2. Restart your computer (very important).

3. Download and run this utility. mbam-clean.exe

4. It will ask to restart your computer (please allow it to).

5. After the computer restarts, install the latest version from here. mbam-setup.exe

Note: You will need to reactivate the program using the license you were sent

Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.

Restart the computer again and verify that MBAM is in the task tray and that you can run a quick scan and all is working as expected.

[joemontana]

I'm using the free version of mbam, I managed to get it going a few computers. But others I get the same error. I tried all the steps you listed, still got the same error.

I tried a system rollback, it worked on some but on others I still got the same error.

Joe

That's quite an odd error to get. Please try the following and let me know if it resolves the issue or not.

Don't forget to temporarily disable your Anti-Virus while installing MBAM.

Please try this on the computer that is having an issue.

1. Uninstall Malwarebytes' Anti-Malware using Add/Remove programs in the control panel.

2. Restart your computer (very important).

3. Download and run this utility. mbam-clean.exe

4. It will ask to restart your computer (please allow it to).

5. After the computer restarts, install the latest version from here. mbam-setup.exe

Note: You will need to reactivate the program using the license you were sent

Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.

Restart the computer again and verify that MBAM is in the task tray and that you can run a quick scan and all is working as expected.

[exile360]

Step 1:

Please download and install this to see if that corrects the issue. If it does not then please continue to Step 2.

Step 2:

For Windows XP:

Show Hidden Files and Folders (XP):

• Click Start and select My Computer
  
• Click the Tools item from the menu at the top of the window (if you don't see Tools press the Alt key on your keyboard and it will appear)
  
• Select Folder Options
  
• Click the View tab and make sure Show hidden files and folders is selected under Hidden files and folders
  
• Next, uncheck the box next to Hide protected operating system files (Recommended)
  
• Then, uncheck the box next to Hide extensions for known filetypes
  
• Click Apply then click OK
  

Then go to C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware and delete rules.ref. Once you've done that, start MBAM and when it shows the error and asks to update, let it do so and see if that corrects it.

For Windows Vista and Windows 7:

Show Hidden Files and Folders (Vista and 7):

• Click on the Vista Start button and select Computer
  
• Press the Alt key on your keyboard and click on Tools
  
• Select Folder Options
  
• Click the View tab and make sure that Show hidden files and folders is selected under Hidden files and folders
  
• Next, uncheck the box next to Hide protected operating system files (Recommended)
  
• Then, uncheck the box next to Hide extensions for known filetypes
  
• Click Apply then click OK
  

Then go to C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware and delete rules.ref. Once you've done that, start MBAM and when it shows the error and asks to update, let it do so and see if that corrects it.

Step 3:

Reset Hidden Files and Folders in Windows XP:

• Click on Start
  
• Click Start and select My Computer
  
• Click the Tools item from the menu at the top of the window (if you don't see Tools press the Alt key on your keyboard and it will appear)
  
• Select Folder Options
  
• Click the View tab and make sure Do not show hidden files and folders is selected under Hidden files and folders
  
• Next, check the box next to Hide protected operating system files (Recommended)
  
• Then, check the box next to Hide extensions for known filetypes
  
• Click Apply then click OK
  

Reset Hidden Files and Folders in Windows Vista and Windows 7:

• Click on the Vista Start button and select Computer
  
• Press the Alt key on your keyboard and click on Tools
  
• Select Folder Options
  
• Click the View tab and make sure that Do not show hidden files and folders is selected under Hidden files and folders
  
• Next, check the box next to Hide protected operating system files (Recommended)
  
• Then, check the box next to Hide extensions for known filetypes
  
• Click Apply then click OK
  

[Roadkil]

You could also do an uninstall with Revo Uninstaller. It's a freeware that removes and checks the registry for any leftovers after the regular installer runs.

[noknojon]

Thanks Roadkil -

But the MBAM clean.exe and MBAMsetup.exe have been designed for this program - As listed by AdvancedSetup -

We prefer they use our developers tools first , then revert to 2nd party tools after that - Some are included in our system -

I would, personally, let exile360 handle this one at the moment until they reply with results -

EDIT -

Error code 0,13 seems to relate mainly to Win 2000 - (If that is helpful - If not sorry) -