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windows 10 security deleted after installing cracked game

Rin
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Porthos

Porthos

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@Rin:welcome:

Although I will not be directly assisting you, a malware removal expert will be along to assist after you do the following.

Let's get the info to get the process started. Be aware it will take many steps and scans to fully remove malware.

Please respond to all future instructions from your helper in a timely manner.

Let's go ahead and run a couple of scans and get some updated logs from your system. Please read the entire post below before starting so that you're more familiar with the process

Then follow each step in the order provided. Unless otherwise asked, please attach all logs

 

Please make the following system changes: Please pay close attention the the instructions in all of the following links.

  • If you have not done so already - Enable System Protection and create a NEW System Restore Point  <<<<< Important.
  • Temporarily disable your antivirus real-time protection or other security software first only if it blocks or interferes with the scans or downloads.. Make sure to turn it back on once the scans are completed
  • Temporarily disable Microsoft SmartScreen to download software below only if needed. Make sure to turn it back on once the downloads are completed
  • Disable-Fast-Startup <<<<< Important.
  • Show-Hidden-Folders-Files-Extensions

Please run the following scans: Please pay close attention the the instructions in all of the following links.

  1. Click the following link and run a  Scan with AdwCleaner
  2. Click the following link and run a  Scan with Malwarebytes
       RESTART the computer <<<<< Important.
  3. Click the following link and run a  Scan with Farbar Recovery Scan Tool 

Example image of where to click to attach files when posting your reply

image.thumb.png.e208c182ff570799c53bcf57

Then be patient for the next expert to take your case. <<<<< Important.

 

Thank you

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JSntgRvr

JSntgRvr

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Important - Save it to your desktop.
 
  1. Right click on CKScanner.exe and "Run as administrator").
  1. Give permission if necessary, and click Search For Files.
  1. After a very short time, when the cursor hourglass disappears, click Save List To File.
  1. A message box will verify the file saved. Please run the program once only.
  1. Attach the CKFiles.txt icon on your desktop
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JSntgRvr

JSntgRvr

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Please remove any pirated software or pirating utilities before asking for support on our forums in order to improve our ability to best support you and to help protect yourself and your data from malware or other piracy related consequences

 

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JSntgRvr

JSntgRvr

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FRST64 was saved as C:\Users\pc\Downloads\Programs\FRSTEnglish.exe

  • Download the enclosed file  Fixlist.txt
  • Save it in the same location FRST64 is saved. (FRSTEnglish.exe)
  • Start FRST (FRST64) with Administrator privileges
  • This time around Press the Fix button and wait
  • When finished, a log file (Fixlog.txt) will pop up and saved in the same location the tool was ran from.

Please attach the Fixlog.txt to your reply.

Attach these reports.

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JSntgRvr

JSntgRvr

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FRST64 was saved as C:\Users\pc\Downloads\Programs\FRSTEnglish.exe

  • Download the enclosed file  Fixlist.txt
  • Save it in the same location FRST64 is saved. (FRSTEnglish.exe)
  • Start FRST (FRST64) with Administrator privileges
  • This time around Press the Fix button and wait
  • When finished, a log file (Fixlog.txt) will pop up and saved in the same location the tool was ran from.

Please attach the Fixlog.txt to your reply.

Update those needed to or remove those applications no longer supported:


Microsoft Silverlight v.5.1.50918.0 Warning! This software is no longer supported.
Microsoft Visual Studio Code (User) v.1.86.1 Warning! Download Update
Microsoft Edge WebView2 Runtime v.126.0.2592.113 Warning! Download Update
Microsoft Visual C++ 2015-2022 Redistributable (x86) - 14.31.31103 v.14.31.31103.0 Warning! Download Update
------------------------------ [ ArchAndFM ] ------------------------------
WinRAR 6.23 (64-bit) v.6.23.0 Warning! Download Update
7-Zip 24.03 v.24.03 Warning! Download Update
Uninstall old version and install new one.
-------------------------- [ IMAndCollaborate ] ---------------------------
Microsoft Teams v.1.6.00.22378 Warning! Download Update
--------------------------------- [ P2P ] ---------------------------------
uTorrent Web v.1.4.0 Warning! Ad-supported P2P-client.
-------------------------------- [ Java ] ---------------------------------
Java SE Development Kit 8 Update 111 (64-bit) v.8.0.1110.14 Warning! This software is no longer supported. Please uninstall it and use Java SE Development Kit (jdk-22_windows-x64_bin.exe).
Java 8 Update 251 v.8.0.2510.8 Warning! Download Update
Uninstall old version and install new one (jre-8u421-windows-i586.exe).
-------------------------------- [ Media ] --------------------------------
Spotify v.1.2.38.720.ga4a70a0e Warning! Download Update
VLC media player v.3.0.18 Warning! Download Update
--------------------------- [ AdobeProduction ] ---------------------------
Adobe Acrobat (64-bit) v.24.002.20895 Warning! Download Update
^Please run Acrobat Reader DC and go Help - Check for updates...^
------------------------------- [ Browser ] -------------------------------
Safaricom Broadband v.23.009.11.01.94 Warning! This software is no longer supported.
KMSpico Warning! Crack, hacktool or keygen.
----------------------------- [ End of Log ] ------------------------------

 

Opon Restart, Scan with FSS Farbar Service Scanner and post the report.

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JSntgRvr

JSntgRvr

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FRST64 was saved as C:\Users\pc\Downloads\Programs\FRSTEnglish.exe

  • Download the enclosed file  Fixlist.txt
  • Save it in the same location FRST64 is saved. (FRSTEnglish.exe)
  • Start FRST (FRST64) with Administrator privileges
  • This time around Press the Fix button and wait
  • When finished, a log file (Fixlog.txt) will pop up and saved in the same location the tool was ran from.

Please attach the Fixlog.txt to your reply.

Upon Restart, Scan with FSS Farbar Service Scanner and post the report.

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JSntgRvr

JSntgRvr

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Farbar Service Scanner is detecting services that do not exist.

FRST64 was saved as C:\Users\pc\Downloads\Programs\FRSTEnglish.exe

  • Download the enclosed file  Fixlist.txt
  • Save it in the same location FRST64 is saved. (FRSTEnglish.exe)
  • Start FRST (FRST64) with Administrator privileges
  • This time around Press the Fix button and wait
  • When finished, a log file (Fixlog.txt) will pop up and saved in the same location the tool was ran from.

Please attach the Fixlog.txt to your reply.

How is the Security Center?

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JSntgRvr

JSntgRvr

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1.    Press Windows + R, to open run prompt.

2.    Type services.msc and press enter to open the services list.

3.    Under services look from Windows defender service and double click on it.

4.     Start the service.

Let me know if you receive an error.

Edited by AdvancedSetup
Corrected font issue
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JSntgRvr

JSntgRvr

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There are missing files responding to Windows Defender.

  1. Go to Start -> Settings ->Apps -> Installed Applications.
  2. Scroll down to the end of the list and click on System Components.
  3. You will see Windows Security
  4. Click on the three dots and select Advanced Options then on Reset.
  5. This should Reset Windows Security as well as Windows Defender.

Restart the computer and run this Fixlist

Fixlist.txt

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  • Root Admin
AdvancedSetup

AdvancedSetup

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  • Root Admin
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Pardon the intrusion. Can you please RESTART the computer again and get us NEW fresh scan logs for review @Rin

 

Scan with SecurityCheck by glax24
https://forums.malwarebytes.com/topic/307301-scan-with-securitycheck-by-glax24/


Scan with FSS Farbar Service Scanner
https://forums.malwarebytes.com/topic/306736-scan-with-fss-farbar-service-scanner/


Scan with Farbar Recovery Scan Tool
https://forums.malwarebytes.com/topic/306601-scan-with-farbar-recovery-scan-tool/

 

Thank you

 

 

 

 

 

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  • Root Admin
AdvancedSetup

AdvancedSetup

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  • Root Admin
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Please follow the steps below @Rin

[ 1 ]

Please make the following change in Malwarebytes if you're using the Premium or Trial version

  • Please open Malwarebytes. Click on the small gear icon to open the Settings and go to the General tab.
  • Then turn off "Always register Malwarebytes in the Windows Security Center"
  • Restart the computer

 

 

[ 2 ]

Okay, the missing file will not be there because your version of Windows is not up to date.

 

Your version of Windows is listed as the following

Platform: Microsoft Windows 10 Pro Version 22H2 19045.4291 (X64) Language: English (United States)

https://learn.microsoft.com/en-us/windows/release-health/release-information

image.png

image.png

 

Please check for Windows Updates and install ALL security update and restart the computer.

You should keep updating until your version of Windows comes up to 19045.4717

Thanks

 

 

 

 

 

 

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