Android/Trojan.Spy.SpyNote.cscrsdnew on Kindle Fire

[bluespring]

Hello. Please help!  I hope this is a problem with false positives!

Malwarebytes Anti-Malware is reporting that over 50 files on my Kindle Fire HD 10 are infected with Android/Trojan.Spy.SpyNote.cscrsdnew .  If I allow Malwarebytes to delete all the infected files, the device will be useless. 

The infected files include many apparent system files, such as:

--  /data/app/amazon.alexa.tablet-1/base.apk

-- /data/app/com.amazon.aca-1/base.apk

Specifics:

Kindle Fire HD 10 7th gen
Fire OS 5.7.1.0

Malwarebytes Anti-Malware
App version 2.1.2.1
Malware DB version 2024.07.23.01
Malware URL DB version 2024.07.23.01

I don't see any option to export and send any logs to Malwarebytes.  

Please advise whether I'm seeing false positives, or whether my device is hosed. 

Thank you!

[Porthos]

9 minutes ago, bluespring said:

Malwarebytes Anti-Malware
App version 2.1.2.1

That is a very old version of the software. Is the current version in the Amazon store?

I do not think Fire is supported. That could be art of the issue.

Edited July 24 by Porthos

[David H. Lipman]

Please reference:   Post ID:1380783

[bluespring]

Thank you. I'm wondering why my Malwarebytes keeps updating and is current on updates?  Was Malwarebytes removed from the Amazon store because of something unrelated to functionality?

[David H. Lipman]

According to the refereed quote...

On 5/12/2020 at 8:31 AM, mbam_mtbr said:

The Malwarebytes app was removed from the Amazon store due to changes in Amazon's requirements.

So Amazon's requirements was the driving factor.  Apparently nothing has changed in the past 4 years.

 

[AdvancedSetup]

This is our Malwarebytes store link on Amazon

It has the latest version 5.x software sold there as well

https://www.amazon.com/stores/Malwarebytes/page/227D9086-B747-4539-96EF-A4EC8B6F80A5

 

We do not support the Kindle Fire device for installation though

 

[AdvancedSetup]

If you believe your phone is possibly infected, please create a support ticket and one of our agents will be happy to assist you

https://support.malwarebytes.com/hc/en-us/articles/28565532532371-How-to-contact-Malwarebytes-support