Can't activate MB on new Win10 desktop after deactivating in account

[the_hamster]

Hello,

After installing WIn10 on new (Dell Optiplex 3050) desktop, I went to my MB account, deactivated (Lifetime) sub on old machine, downloaded latest MB version, and attempted to activate...FAILED because "too many devices...".

Rechecked my account, and it shows 1/1 devices activated, Available devices 0/1, yet going into Sub Detail page, the Lifetime install Not shown on List, only the annual sub for laptop.

 

Looking for some guidance in sorting this business out before spending more time online.

Cheers 

Edited April 9 by AdvancedSetup
Removed PII

[Malwarebytes]

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[Porthos]

first edit your post and remove your key.  @the_hamster

[Porthos]

7 minutes ago, the_hamster said:

the Lifetime install Not shown on List

https://support.malwarebytes.com/hc/en-us/articles/360038516954-Add-a-license-to-your-Malwarebytes-Account

[AdvancedSetup]

I have removed the license.

Please never post personal information or license information online for your own safety

 

[Porthos]

You can also just use the key.

[the_hamster]

Followed suggestion, linked and registered Lifetime key, tried to activate = same result: Device Limit exceeded.

Next up?

[the_hamster]

Tried activating both ways: via account and on the app - both gave "Device limit exceeded".

[AdvancedSetup]

You need to de-activate

The lifetime license is and always has been only for 1 device. We allowed a courtesy installation up to 3 times before as we didn't have a license management service before. Now that we do you can only install on 1 device.

Deactivate device from your Malwarebytes subscription

https://support.malwarebytes.com/hc/en-us/articles/360038522574-Deactivate-or-transfer-your-Malwarebytes-license-key

 

[the_hamster]

Ah, but you see the previous DEVICE  is NOT listed, as I previously DEACTIVATED it, but despite that action, I'm still showing 2/2  ACTIVATED, which is the problem, right?  There's an unresolved conflict here between app and Device List, the latter ONLY showing my laptop, which is on an annual renewable account.  I can't solve at my end, it's down to Support to get into my account and sort it.

Cheers

[AdvancedSetup]

Then you'll need to create a ticket and work with support. I'm sorry but we don't have access to licensing to assist you here on the forums.

 

Please note that due to high ticket volumes it will take 5 to 7 workdays to get a reply.

 

Consumer Support

https://support.malwarebytes.com/hc/en-us/requests/new

 

Thank you

 

[the_hamster]

OK, will do...it's been years since I needed any input from Support, sort of forgot the drill...thank you for your help.

Cheers

 

 

[Porthos]

2 hours ago, the_hamster said:

the Lifetime install Not shown on List, only the annual sub for laptop.

Did you purchase the lifetime key directly from Malwarebytes? Did you use the same email to purchase that you have for your account?