the_hamster

OK, will do...it's been years since I needed any input from Support, sort of forgot the drill...thank you for your help. Cheers

Ah, but you see the previous DEVICE is NOT listed, as I previously DEACTIVATED it, but despite that action, I'm still showing 2/2 ACTIVATED, which is the problem, right? There's an unresolved conflict here between app and Device List, the latter ONLY showing my laptop, which is on an annual renewable account. I can't solve at my end, it's down to Support to get into my account and sort it. Cheers

Tried activating both ways: via account and on the app - both gave "Device limit exceeded".

Followed suggestion, linked and registered Lifetime key, tried to activate = same result: Device Limit exceeded. Next up?

Hello, After installing WIn10 on new (Dell Optiplex 3050) desktop, I went to my MB account, deactivated (Lifetime) sub on old machine, downloaded latest MB version, and attempted to activate...FAILED because "too many devices...". Rechecked my account, and it shows 1/1 devices activated, Available devices 0/1, yet going into Sub Detail page, the Lifetime install Not shown on List, only the annual sub for laptop. Looking for some guidance in sorting this business out before spending more time online. Cheers

Thank you for your guidance here, but while everything remains kosher with the transfer to "new" device, I'll leave well enough alone for the moment. Cheers

Ver. 5.0

I actually have the "deactivate" option on the uploaded app, so perhaps the prudent thing to do is in fact Deactivate, then download a fresh version of MWB Premium, and Reactivate w/ Lifetime key...what do you reckon?

Well, remarkably enough, in the meantime I managed to access the files of the bad disk when loaded onto an external drive, located the MWB folder, copied it onto a USB drive, then uploaded to new SSD. Tapped the shortcut launch button, and off we went running a full scan. Fully licensed version, and greatly relieved! Thanks to all for weighing in...some helpful hints for any future license transfers.

OK, got the business about "1/1 Devices Activated", as my laptop has a yearly MWB license, and I can access the "Deactivate" button as shown. However, with the desktop, the device shows "0/1 Devices Activated", and there is NO prompt available other than "Activate", which of course fails, hence my dilemma. So, suggestions for next step?

Hello...I tried to follow instructions for deactivating lifetime sub on dead drive in preparation for re-activating on new SSD runningWin10 Pro...went to Subscriptions tab on My Account, found the install to deactivate, but NO prompt to Deactivate, only "Activate Device". There is supposed to be a three-dot icon adjacent to each device, but it's absent on this page. So, where do I go from here? Cheers

Thanks for rapid response and clarification...secondary partition OS will have to be content with Norton Security Suite and Windows Defender.

Hello...no doubt this topic had been covered previously, but I couldn’t locate with the search engine. So, jumping right, I’ve created a dual-boot option on my laptop currently having a single-device lifetime MWB license installed. Can this license be in fact used on the second partition where I’ve installed a second Windows OS? Thanks for any help on this.

Whoa, let me correct that post by stating that it was in fact version 3.7.1.xxxx that was troublesome, and solved with 3.8.x beta

I do recall with one of the last 3.8.3.xxxx releases, I reported here on one of the Forums that there was clearly a IPv6 connectivity issue, which was soon fixed by I believe to be the last release version of 3.8.3.xxxx before the transition to 4.0. And despite repeatedly forcing restarts on two Win7 machines, IPv6 connectivity is retained w/ 4.0.2.44...but, YMMV, I do get that.