NottaBot Posted March 1 ID:1620730 Share Posted March 1 Recent problem. Selecting Windows Security in Control panel just shows a black screen. Firewall is non functional as well. I tried restarting windows security service (stays disabled), editing the registry and other tips from windows forums. Nothing works. Am I infected with something? Malwarebytes Premium 4.6.9 doesn't detect anything. I run on a LAN wire to a password protected router. WIndows 11 version 23H2. Thanks. Link to post Share on other sites More sharing options...
Staff Malwarebytes Posted March 1 Staff ID:1620731 Share Posted March 1 ***This is an automated reply*** Hi, Thanks for posting in the Malwarebytes for Windows Help forum. If you are having technical issues with our Windows product, please do the following: Malwarebytes Support Tool - Advanced Options This feature is designed for the following reasons: For use when you are on the forums and need to provide logs for assistance For use when you don't need or want to create a ticket with Malwarebytes For use when you want to perform local troubleshooting on your own How to use the Advanced Options: Spoiler Download Malwarebytes Support Tool Double-click mb-support-X.X.X.XXXX.exe to run the program You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next Navigate to the Advanced tab The Advanced menu page contains four categories: Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand. Clean: Performs an automated uninstallation of all Malwarebytes products installed to the computer and prompts to install the latest version of Malwarebytes for Windows afterwards. The Premium license key is backed up and reinstated. All user configurations and other data are removed. This process requires a reboot. Repair System: Includes various system-related repairs in case a Windows service is not functioning correctly that Malwarebytes for Windows is dependent on. It is not recommended to use any Repair System options unless instructed by a Malwarebytes Support agent. Anonymously help the community by providing usage and threat statistics: Unchecking this option will prevent Malwarebytes Support Tool from sending anonymous telemetry data on usage of the program. To provide logs for review click the Gather Logs button Upon completion, click OK A file named mbst-grab-results.zip will be saved to your Desktop Please attach the file in your next reply. To uninstall all Malwarebytes Products, click the Clean button. Click the Yes button to proceed. Save all your work and click OK when you are ready to reboot. After the reboot, you will have the option to re-install the latest version of Malwarebytes for Windows. Select Yes to install Malwarebytes. Malwarebytes for Windows will open once the installation completes successfully. Screenshots: Spoiler Spoiler If you are having licensing issues, please do the following: Spoiler For any of these issues: Renewals Refunds (including double billing) Cancellations Update Billing Info Multiple Transactions Consumer Purchases Transaction Receipt Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help If you need help looking up your license details, please head here: Find my premium license key Thanks in advance for your patience. -The Malwarebytes Forum Team Link to post Share on other sites More sharing options...
Porthos Posted March 1 ID:1620737 Share Posted March 1 @NottaBot Please do the following so that we may take a closer look at your system. Do these 2 steps FIRST so that files and folders are set to SHOW, plus also, Turn OFF Windows Fast Start. Show-Hidden-Folders-Files-Extensions https://forums.malwarebytes.com/topic/299345-show-hidden-folders-files-extensions/ Disable-Fast-Startup https://forums.malwarebytes.com/topic/299350-disable-fast-startup/ Then please restart the computer and then do the following. WARNING: Do Not click the Repair option under Advanced unless requested by a Malwarebytes support agent or authorized helper NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool. The tool also downloads and runs a file called FRSTEnglish. Please allow it to run. In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to the Desktop or on the hidden Public desktop (usually C:\Users\Public\Desktop), please upload that file on your next reply Thank you Link to post Share on other sites More sharing options...
NottaBot Posted March 1 Author ID:1620745 Share Posted March 1 OK, and thank you! Here is the zipped mbst-grab-results file. mbst-grab-results.zip Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted March 1 Root Admin ID:1620749 Share Posted March 1 Thank you for the logs @NottaBot Please run the following Dr.Web CureIt! Please download the Dr.Web CureIt! anti-virus utility https://free.drweb.com/ You will need to send them an email to obtain a link to download the scanner, please do so The downloaded file will normally have a unique name such as: q7a9tr4p.exe Close all open applications and locate the downloaded file and double-click to run it The program will take a moment to launch and bring up the License and Update screen Place a check mark to agree to the terms and then click on the Continue button Click the underlined link Select objects for scanning On the top left click the Scanning objects that should automatically check all objects Click the small wrench and make sure there is a check on Automatically apply actions to threats Then click the large button on bottom right Start scanning Once the scan has completed there will be a link named Open report click that and a log named cureit.log should open in Notepad The log is saved in the folder named Doctor Web in the top of your user profile folders Please attach that log on your next reply Link to post Share on other sites More sharing options...
NottaBot Posted March 2 Author ID:1620912 Share Posted March 2 Thank you for your instructions. I have followed them, and my curit.log is attached. cureit.log Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted March 3 Root Admin ID:1621051 Share Posted March 3 That found and neutralized 4 threats. Please run the following scan Please download and run the following Kaspersky Virus Removal Tool 2020 and save it to your Desktop. (Kaspersky Virus Removal Tool version 20.0.10.0 was released on November 9, 2021) Download: Kaspersky Virus Removal Tool https://devbuilds.s.kaspersky-labs.com/devbuilds/KVRT/latest/full/KVRT.exe How to run a scan with Kaspersky Virus Removal Tool 2020 https://support.kaspersky.com/15674 How to run Kaspersky Virus Removal Tool 2020 in the advanced mode https://support.kaspersky.com/15680 How to restore a file removed during Kaspersky Virus Removal Tool 2020 scan https://support.kaspersky.com/15681 Select the Windows Key and R Key together, the "Run" box should open. Drag and Drop KVRT.exe into the Run Box. C:\Users\{your user name}\DESKTOP\KVRT.exe will now show in the run box. add -dontencrypt Note the space between KVRT.exe and -dontencrypt C:\Users\{your user name}\DESKTOP\KVRT.exe -dontencrypt should now show in the Run box. That addendum to the run command is very important, when the scan does eventually complete the resultant report is normally encrypted, with the extra command it is saved as a readable file. Reports are saved here C:\KVRT2020_Data\Reports and look similar to this report_20210123_113021.klr Right-click direct onto that report, select > open with > Notepad. Save that file and attach it to your reply. To start the scan select OK in the "Run" box. A EULA window will open, tick all confirmation boxes then select "Accept" In the new window select "Change Parameters" In the new window ensure all selection boxes are ticked, then select "OK" The scan should now start... When complete if entries are found there will be options, if "Cure" is offered leave as is. For any other options change to "Delete" then select "Continue" When complete, or if nothing was found select "Close" Attach the report information as previously instructed... Thank you Link to post Share on other sites More sharing options...
NottaBot Posted March 4 Author ID:1621074 Share Posted March 4 Ran KVRT as instructed. Saved the report file as a txt. KVRT_report.txt Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted March 4 Root Admin ID:1621093 Share Posted March 4 Wow, that's amazing that so many different unwanted things found by different AV. I don't see that too often. Please go ahead and restart the computer again and run these scans Scan with SecurityCheck by glax24 https://forums.malwarebytes.com/topic/307301-scan-with-securitycheck-by-glax24/ Scan with FSS Farbar Service Scanner https://forums.malwarebytes.com/topic/306736-scan-with-fss-farbar-service-scanner/ Scan with Farbar Recovery Scan Tool https://forums.malwarebytes.com/topic/306601-scan-with-farbar-recovery-scan-tool/ There should be 4 new logs to post back. Thank you @NottaBot Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted March 6 Root Admin ID:1621683 Share Posted March 6 Are you still with us @NottaBot Link to post Share on other sites More sharing options...
NottaBot Posted March 7 Author ID:1621767 Share Posted March 7 Huh... I posted the files, but the post is gone! Resending now: (Looking through the report of the Farbar Recovery Tool, I see a lot of things I stopped using and uninstalled quite a few years ago!) Addition.txt FRST.txt SecurityCheck.txt Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted March 7 Root Admin ID:1621810 Share Posted March 7 Please uninstall, update, or otherwise address the following as appropriate for your system 7-Zip 19.00 (x64) v.19.00 Warning! Download Update | Uninstall old version and install new one. Audacity 2.3.2 v.2.3.2 Warning! Download Update Discord v.1.0.9004 Warning! Download Update Foxit PDF Reader v.11.1.0.52543 Warning! Download Update GIMP 2.8.22 v.2.8.22 Warning! Download Update Git v.2.42.0.2 Warning! Download Update HandBrake 1.3.3 v.1.3.3 Warning! Download Update IrfanView 4.50 (64-bit) v.4.50 Warning! Download Update Java 8 Update 371 (64-bit) v.8.0.3710.11 Warning! Download Update | Uninstall old version and install new one (jre-8u401-windows-x64.exe). Microsoft Visual C++ 2015-2022 Redistributable (x64) - 14.38.33135 v.14.38.33135.0 Microsoft Visual C++ 2015-2022 Redistributable (x86) - 14.38.33135 v.14.38.33135.0 Mozilla Firefox (x86 en-US) v.95.0 Warning! Download Update Notepad++ (64-bit x64) v.8.1.4 Warning! Download Update Python 3.10.0 (64-bit) v.3.10.150.0 Warning! Download Update SumatraPDF v.3.4.6 Warning! Download Update VLC media player v.2.2.6 Warning! Download Update Please uninstall the following ---------------------------- [ UnwantedApps ] ----------------------------- Accu-Sim Bonanza 35 for Prepar3D v4 v.18.12.22.0 Warning! Suspected Adware! If this program is not familiar to you it is recommended to uninstall it Accu-Sim Bonanza 35 for Prepar3D v5 v.20.6.18.0 Warning! Suspected Adware! If this program is not familiar to you it is recommended to uninstall it Carenado A36 Bonanza FSX/P3D v.1.0 Warning! Suspected Adware! If this program is not familiar to you it is recommended to uninstall it CCleaner v.6.11 Warning! Suspected demo version of anti-spyware, driver updater or optimizer. VdhCoApp 1.2.4 Warning! Application is distributed through the partnership programs and bundle assemblies. Uninstallation recommended. Possible you became a victim of fraud or social engineering. Then RESTART the computer and check for Windows Updates and install any found Once the above has completed, please run the following Scan with FSS Farbar Service Scanner https://forums.malwarebytes.com/topic/306736-scan-with-fss-farbar-service-scanner/ Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted March 15 Root Admin ID:1623402 Share Posted March 15 We're glad that we were able to assist you. The following information will help you to keep your computer and data safer as well as improve your overall privacy Recommend using a Password Manager for all websites, etc. that require a password. Never use the same password on more than one site. https://www.howtogeek.com/780233/best-password-manager/ Make sure you're backing up your files https://forums.malwarebytes.com/topic/136226-backup-software/ Keep all software up to date - PatchMyPC - https://patchmypc.com/home-updater#download https://patchmypc.com/about-us Keep your Operating System up to date and current at all times - https://support.microsoft.com/en-us/windows/windows-update-faq-8a903416-6f45-0718-f5c7-375e92dddeb2 Further tips to help protect your computer data and improve your privacy: https://forums.malwarebytes.com/topic/258363-tips-to-help-protect-from-infection/ Please consider installing the following Content Blockers for your Web browsers if you haven't done so already. This will help improve overall security Malwarebytes Browser Guard Google Chrome: https://chrome.google.com/webstore/detail/malwarebytes-browser-guar/ihcjicgdanjaechkgeegckofjjedodee Microsoft Edge: https://support.malwarebytes.com/hc/en-us/articles/4413298736787-Install-Malwarebytes-Browser-Guard-on-Microsoft-Edge-browser Mozilla Firefox: https://addons.mozilla.org/en-US/firefox/addon/malwarebytes/ uBlock Origin Google Chrome: https://chrome.google.com/webstore/detail/ublock-origin/cjpalhdlnbpafiamejdnhcphjbkeiagm Microsoft Edge: https://microsoftedge.microsoft.com/addons/detail/ublock-origin/odfafepnkmbhccpbejgmiehpchacaeak Mozilla Firefox: https://addons.mozilla.org/en-US/firefox/addon/ublock-origin Imagine a world without malware. We do https://www.malwarebytes.com/why-upgrading-matters-ceo Cybersecurity basics & protection Everything you need to know about cybercrime https://www.malwarebytes.com/cybersecurity Further reading if you'd like to keep up on the malware threat scene: Malwarebytes Blog https://blog.malwarebytes.com/ Hopefully, we've been able to assist you with correcting your system issues. Thank you for using Malwarebytes. Please tell your friends and family if they too need assistance with malware removal If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Please review the following to help you better protect your computer and privacy Tips to help protect from infection Thank you Link to post Share on other sites More sharing options...
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