Marcus Posted November 11, 2009 ID:156495 Share Posted November 11, 2009 Having trouble with IP blocking module:DETAILS:1. MBAM starts normally; icon visible in systray with all three options ticked (after right-clicking on icon). Options visible and are ticked after every reboot / cold start after normal shutdown.1a. Can log on and off from both Windows and the internet with no problem or untoward symptom. Computer is functioning quite normally at least as far as I can see2. The IP block pop-up doesn't appear when it should. I've tested it with confirmed FPs in the FP forum.2a. Instead, with some sites the entire right-click menu (from the systray icon) vanishes and stays vanished for the entire browsing session and only comes back after a reboot / cold start. This thread I believe is about this although I didn't think so at the time.2b. The entire icon becomes non-functional (ie left- and right-clicks don't work at all) during this time although MBAM works perfectly with complete functionality if accessed via the Start Menu.3. Logs in C:\ProgramData\Malwarebytes|Malwarebytes' Anti-Malware\Logs show both Protection and IP Protection as having started successfully (with listed IPs as being blocked).4. I have not disabled IP block pop-up visibility using the registry switch detailed here5. I get no error code messages at any time from either MBAM or Windows.5a. I have uninstalled and reinstalled MBAM 3 times now using the mbam-clean.exe tool. The same problem occurred on each occasion.I've a feeling that there are registry values pertaining to MBAM that are missing but not too sure about this.Don't know what to do next.Help with this would be much appreciated. Link to post Share on other sites More sharing options...
Firefox Posted November 11, 2009 ID:156571 Share Posted November 11, 2009 Have you tried to uninstall and reinstalling the software following the below instructions?Please try this on the computer that is having an issue.1. Uninstall Malwarebytes' Anti-Malware using Add/Remove programs in the control panel.2. Restart your computer (very important).3. Download and run this utility. mbam-clean.exe4. It will ask to restart your computer (please allow it to).5. After the computer restarts, install the latest version from here. mbam-setup.exeNote: You will need to reactivate the program using the license you were sent Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.Restart the computer again and verify that MBAM is in the task tray and that you can run a quick scan and all is working as expected. Link to post Share on other sites More sharing options...
Marcus Posted November 11, 2009 Author ID:156583 Share Posted November 11, 2009 I'll give that a try, Firefox, and we'll see what happens. EDIT at 18.28. So far so good; it's installed without a problem and IP blocking is ticked in the sysem tray icon. Now to test it on known live FPs... at 18.34. Not solved it for me. Same thing is occurring as described initially. But thanks, Firefox anyway. Link to post Share on other sites More sharing options...
Swandog46 Posted November 11, 2009 ID:156629 Share Posted November 11, 2009 So IPs are blocked but you are not notified? What Windows version / MBAM version / MBAM database? Link to post Share on other sites More sharing options...
Marcus Posted November 11, 2009 Author ID:156635 Share Posted November 11, 2009 Vista 32-bit / MBAM v.1.41 / database version 3149. Link to post Share on other sites More sharing options...
Swandog46 Posted November 11, 2009 ID:156636 Share Posted November 11, 2009 And the logs show IPs are blocked but you are not notified? Link to post Share on other sites More sharing options...
Marcus Posted November 11, 2009 Author ID:156651 Share Posted November 11, 2009 And the logs show IPs are blocked but you are not notified?Yes, they do. I only have today's (rather minimal logs) to go by. I've checked them again just now. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted November 12, 2009 Root Admin ID:156730 Share Posted November 12, 2009 @MarcusPlease send me a Private Message with the export of this key in the registry.HKEY_LOCAL_MACHINE\SOFTWARE\Malwarebytes' Anti-Malware Link to post Share on other sites More sharing options...
Marcus Posted November 12, 2009 Author ID:156753 Share Posted November 12, 2009 @MarcusPlease send me a Private Message with the export of this key in the registry.HKEY_LOCAL_MACHINE\SOFTWARE\Malwarebytes' Anti-MalwareDone, a short while ago. Took me a little while to work out how to do that, hence the delay. Sorry. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted November 12, 2009 Root Admin ID:156759 Share Posted November 12, 2009 That looks okay. So has to be something else going on there. Link to post Share on other sites More sharing options...
Marcus Posted November 12, 2009 Author ID:156780 Share Posted November 12, 2009 ...mm..Thank you for checking.I'm just looking at the MBAM key in the HKCU hive; just noticing that there are no dword entries at all related to either bit of the protection module. Should there be any?MBAM's entries in the S-1-5-21 key are exactly the same, with no reference as above to the protection module. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted November 12, 2009 Root Admin ID:156784 Share Posted November 12, 2009 No you shouldn't have any. Please wait and I'm sure Doug will have other tests or information by tomorrow. Link to post Share on other sites More sharing options...
Marcus Posted November 12, 2009 Author ID:156788 Share Posted November 12, 2009 Will do. I'm learning the lesson of leaving well alone here; having fiddled with ...err..I mean adjusted things...a few too many times in there! Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted November 12, 2009 Root Admin ID:156858 Share Posted November 12, 2009 Topic closed here. user being helped in other forum. Link to post Share on other sites More sharing options...
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