deoroller67 Posted October 5, 2023 ID:1593209 Share Posted October 5, 2023 (edited) Same problem, on W10 and W11 mbst-grab-results.zip Edited October 5, 2023 by deoroller67 Adding zip file Link to post Share on other sites More sharing options...
deoroller67 Posted October 5, 2023 Author ID:1593211 Share Posted October 5, 2023 Here is the log file for W10mbst-grab-results.zip Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted October 5, 2023 Root Admin ID:1593270 Share Posted October 5, 2023 Hello @deoroller67 Did either machine finally finish the scan? Link to post Share on other sites More sharing options...
deoroller67 Posted October 6, 2023 Author ID:1593377 Share Posted October 6, 2023 No, I had to cancel both scans sfc, dism and checkdisk didn't show any errors Link to post Share on other sites More sharing options...
deoroller67 Posted October 6, 2023 Author ID:1593382 Share Posted October 6, 2023 after upgrading to 4.6.4 scan finished on windows 11 unfortunately issue is still present on w10mbst-grab-results.zip Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted October 6, 2023 Root Admin ID:1593410 Share Posted October 6, 2023 So far in all cases the scan should finish but a longer period of time. If it's not completing on one of the systems then we need to look closer at that one. Please get me a fresh set of logs for the system it's not working on, please. To begin, please do the following so that we may take a closer look at your installation for troubleshooting: NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to the Public desktop, please upload that file on your next reply Thank you 1 Link to post Share on other sites More sharing options...
Staff ChuckOp Posted October 6, 2023 Staff ID:1593483 Share Posted October 6, 2023 6 hours ago, deoroller67 said: after upgrading to 4.6.4 scan finished on windows 11 unfortunately issue is still present on w10mbst-grab-results.zip Does the scan ever finish? Have you pressed the Cancel button, and if so, what happened? Thank you for your feedback on this problem. Our apologies that this has occurred. We are working on understanding the problem and the factors involved. Your feedback has been invaluable and greatly appreciated. Link to post Share on other sites More sharing options...
Staff ChuckOp Posted October 6, 2023 Staff ID:1593541 Share Posted October 6, 2023 We believe this issue is resolved with our latest database update that was deployed a couple of hours (around 12:00 Eastern Time). The "Update package version" is 1.0.75991. If you do not have that (or newer), please choose "Check for updates". Please let us know if this resolves the problem for you. Thank you again for your prompt feedback. 1 Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted October 6, 2023 Root Admin ID:1593548 Share Posted October 6, 2023 Link to post Share on other sites More sharing options...
deoroller67 Posted October 6, 2023 Author ID:1593612 Share Posted October 6, 2023 Yes, the issue is resolved :) Thank you, have a nice weekend 1 Link to post Share on other sites More sharing options...
Porthos Posted October 6, 2023 ID:1593617 Share Posted October 6, 2023 Closing this topic as it's been resolved. Link to post Share on other sites More sharing options...
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