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[ RESOLVED ] Lifetime License cannot activate

teh21
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teh21

teh21

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Hi. I won a giveaway for malwarebytes lifetime license a couple of years ago but did not use it. I decided to install yesterday and tried to activate the license in program but received this error message,

 there's an issue with your license key. please contact support. I contacted support and told them about my problem.

I was emailed a support ticket but it was closed immediately with reason cannot find email tied to subscription. 

By the way the giveaway site mentioned the malwarebytes CEO Narin supported the giveaway. I can provide more details about the giveaway site if required.

The license Id and key was emailed to me by the site owner which I still have as the only proof. 

Would appreciate any help. Thanks in advance.

 

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Malwarebytes

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***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

Malwarebytes Support Tool - Advanced Options

This feature is designed for the following reasons:

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teh21

teh21

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By the way I received 2 emails concurrently. First one was to give me ticket no 4320618 and that support will contact me.

second email inform me cannot find email tied to subscription and ticket will be cancelled.

I did not install the program until yesterday and did not create any account with any email.

I only tried to activate program using the id and key which the giveaway site owner emailed to me.

Thank you for your kind help 

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AdvancedSetup

AdvancedSetup

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1 hour ago, teh21 said:

Hi. I won a giveaway for malwarebytes lifetime license a couple of years ago but did not use it.

 

The post I see for this was from 2010 and 2011 which was a bit more than a couple years. Closer to about 12 and 13 years ago 

https://www.avinashtech.com/malwarebytes-antimalware-mbam-review-license-key-giveaway/

 

Please send me a Private Message with a screenshot of the original message from avinashtech that also includes their email address and date.

The actual license key they provided as well which should be in that same message. Better would be that you also save the message and then zip it and attach to your private message to me.

 

Thank you @teh21

 

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teh21

teh21

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1 hour ago, AdvancedSetup said:

 

The post I see for this was from 2010 and 2011 which was a bit more than a couple years. Closer to about 12 and 13 years ago 

https://www.avinashtech.com/malwarebytes-antimalware-mbam-review-license-key-giveaway/

 

Please send me a Private Message with a screenshot of the original message from avinashtech that also includes their email address and date.

The actual license key they provided as well which should be in that same message. Better would be that you also save the message and then zip it and attach to your private message to me.

 

Thank you @teh21

 

Hi, I've sent the info as requested. Thanks.

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teh21

teh21

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7 hours ago, jtodd234 said:

@teh21 Jason here from Support. 

I opened a new ticket and reached out to you to help resolve this issue, please let me know if you don't see my reply from 02:15 PM EST. for any reason and we can find an alternative method to communicate.

 

Hi. I've replied to your email with the details as requested. 

Thank you for your help.

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AdvancedSetup

AdvancedSetup

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Closing this topic now as the issue has been resolved.

Thank you for contacting Malwarebytes

 

  1. Recommend using a Password Manager for all websites, etc. that require a password. Never use the same password on more than one site.
    https://www.howtogeek.com/240255/password-managers-compared-lastpass-vs-keepass-vs-dashlane-vs-1password/
  2. Make sure you're backing up your files https://forums.malwarebytes.com/topic/136226-backup-software/
  3. Keep all software up to date - PatchMyPC - https://patchmypc.com/home-updater#download
  4. Keep your Operating System up to date and current at all times - https://support.microsoft.com/en-us/windows/windows-update-faq-8a903416-6f45-0718-f5c7-375e92dddeb2
  5. Further tips to help protect your computer data and improve your privacy: https://forums.malwarebytes.com/topic/258363-tips-to-help-protect-from-infection/ 
  6. Please consider installing the following Content Blockers for your Web browsers if you haven't done so already. This will help improve overall security

Malwarebytes Browser Guard

uBlock Origin

 

Further reading if you like to keep up on the malware threat scene: Malwarebytes Blog  https://blog.malwarebytes.com/

Hopefully, we've been able to assist you with correcting your system issues.

Thank you for using Malwarebytes

 

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