2 Trojan Registry Values keep coming back

[jeeziejam]

Malwarebytes keeps detecting two trojans. I quarantine them, and it will detect them again in the following scan.

I've run Adwclearner and CCleaner too, but it hasn't helped.

 

Scan Results 06 14 2023.txt

[1PW]

Hello @jeeziejam and :

While you are waiting for the next qualified/approved malware removal expert helper to weigh in on your topic, and even though you may have run the following Malwarebytes utility, or its subsets, please carefully follow these instructions:

1. Download the Malwarebytes Support Tool.
2. In your Downloads folder, open the mb-support-x.x.x.xxx.exe file.
3. In the User Account Control (UAC) pop-up window, click Yes to continue the installation.
4. Run the MBST Support Tool.
5. In the left navigation pane of the Malwarebytes Support Tool, click Advanced.
6. In the Advanced Options, click only Gather Logs. A status diagram displays the tool is Getting logs from your computer.
7. A zip file named mbst-grab-results.zip will be saved to the Public desktop, please attach that file in your next reply to this topic. Please do NOT copy and paste.

For the short time between when you post the diagnostic logs, and when your helper weighs in, please take no further self-directed remedial actions that will invalidate the diagnostic logs you will have posted.

Thank you.

[AdvancedSetup]

Hello  and      @jeeziejam

 

My screen name is AdvancedSetup and I will assist you with your system issues.
 

Let's keep these principles as we proceed. Make sure to read the entire post below first.

• Please follow all steps in the provided order and post back all requested logs
• Please attach all log files to your post, unless otherwise requested
• Temporarily disable your antivirus or other security software first. Make sure to turn it back on once the scans have been completed.
• Temporarily disable Microsoft SmartScreen to download the software below if needed. Make sure to turn it back on once the scans are completed.
• Searching, detecting, and removing malware isn't instantaneous and there is no guarantee to repair every system.
• Before we start, please make sure that you have an external backup, not connected to this system, of all private data.
• Do not run online games while the case is ongoing. Do not do any free-wheeling or risky web-surfing.
• Only run the tools I guide you to use. Please don't run any other scans, download, install or uninstall any programs while I'm working with you.
• Cracked, Hacked, or Pirated programs are not only illegal but also can make a computer a malware victim.
• Having such programs installed is the easiest way to get infected. It is the leading cause of ransomware encryption. It is at times also a big source of current Trojan infections.
• If there are any on the system you should uninstall them before we proceed.
• Please be patient and stick with me until I give you the "all clear". We don't want to waste your time, please don't waste ours.
• If your system is running Discord, please be sure to Exit it while this case is ongoing.

 

Please post back the requested logs mentioned above by @1PW

 

Thank you

 

 

 

[jeeziejam]

I made a mistake and went through the make a ticket process on the dashboard tab of the support tool. It uninstalled Malwarebytes and reinstalled it. I ran a scan after that, and it came up clean. I've reinstalled it in the past, and the trojans are detected again after a bit.

After that, I gathered the logs through the advanced tab

mbst-grab-results.zip

[AdvancedSetup]

Thank you for the logs @jeeziejam

Let me get another set of logs as well, please.

 

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system.
You can check here if you're not sure if your computer is 32-bit or 64-bit

• Double-click to run it. When the tool opens click Yes to disclaimer.
• Press the Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
• The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well.

Thank you

 

 

[jeeziejam]

I ran Farbar. The logs are attached

Addition.txt FRST.txt

[AdvancedSetup]

[ 1 ]

Please go to Control Panel, Programs, Programs and Features, Uninstall a program

Then right-click and uninstall the following

• CCleaner  (computer experts no longer recommend this program)
• Java 8 Update 91
   

[ 2 ]

Are you still using BlackBerry Device Manager from 2014?

 

[ 3 ]

Your current DNS Servers: 192.168.1.254

Please consider changing your default DNS server settings. Please choose one provider only

DNS is what lets users connect to websites using domain names instead of IP addresses

Pick just one of these 4 providers. And be aware that you need to modify 1 time for IPv4 & a 2nd pass for IPv6

• Google Public DNS: IPv4   8.8.8.8 and 8.8.4.4   IPv6   2001:4860:4860::8888 and 2001:4860:4860::8844
• Cloudflare: IPv4   1.1.1.1 and 1.0.0.1   IPv6   2606:4700:4700::1111 and 2606:4700:4700::1001
• OpenDNS: IPv4   208.67.222.222 and 208.67.220.220  IPv6  2620:119:35::35 and 2620:119:53::53
• DNSWATCH: IPv4   84.200.69.80 and 84.200.70.40   IPv6  2001:1608:10:25::1c04:b12f and 2001:1608:10:25::9249:d69b

The Ultimate Guide to Changing Your DNS Server
https://www.howtogeek.com/167533/the-ultimate-guide-to-changing-your-dns-server/

Here is a YouTube video on Changing DNS settings if needed

 

[ 4 ]

Please run the following fix

NOTE: Please read all of the information below before running this fix.

• NOTICE: This script was written specifically for this user, for use on this particular machine.
• Running this on another machine may cause damage to your operating system that cannot be undone.

Once the fix has been completed, please attach the file FIXLOG.TXT to your next reply

Farbar program:   FRST64(1).exe

Save the attached file:  FIXLIST.TXT to this folder C:\Users\Moments\Downloads\

NOTE. It's important that both files, FRST64(1).exe, and fixlist.txt are in the same location or the fix will not work.

Please make sure you disable any real-time antivirus or security software before running this script. Once completed, make sure you re-enable it.

 

 

Run the Farbar program with Admin rights and press the Fix button just once and wait.

The fix may possibly take up to 60 minutes to complete

If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log named Fixlog.txt in the same folder you ran the Farbar program from. Please attach that log on your next reply.

 

1. NOTE:  This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity.
2. NOTE: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications may be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed in most, but not all cases.
3. NOTE: As part of this fix, it will also reset the network to default settings including the firewall. If you have custom firewall rules you need to save please export or save them first before running this fix.

The following directories are emptied:

• Windows Temp
• Users Temp folders
• Edge, IE, FF, Chrome, and Opera caches, HTML5 storages, Cookies and History
• Recently opened files cache
• Discord cache
• Java cache
• Steam HTML cache
• Explorer thumbnail and icon cache
• BITS transfer queue (qmgr*.dat files)
• Recycle Bin

Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

The system will be rebooted after the fix has run.

fixlist.txt

Thanks

 

[jeeziejam]

1. I uninstalled CCleaner and Java

2. I'm not using Blackberry Device Manager anymore. But I don't see that in the Add Remove Programs list

3. I changed my DNS to google's

4. I ran fixlist in Farbar. The resulting file is attached.

Also when my computer restarted. Microsoft Defender found this: https://www.microsoft.com/en-us/wdsi/threats/malware-encyclopedia-description?name=Trojan%3AWin32%2FBlockMsav.A!reg&threatid=2147720785  Malwarebytes wasn't activated yet so Defender was running, I think thats the same thing MalwareBytes keeps finding

Fixlog.txt

[AdvancedSetup]

We're not done yet. We have more scans to run and logs to review.

Please run the following

 

Microsoft Safety Scanner

Please make sure you Exit out of any other program you might have open so that the sole task is to run the following scan.   
That goes especially for web browsers, make sure all are fully exited out of and messenger programs are exited and closed as well
 

STEP 1

Please set File Explorer to SHOW ALL folders, all files, including hidden ones.  Use OPTION ONE or TWO of this article

https://www.tenforums.com/tutorials/7078-turn-off-show-all-folders-windows-10-navigation-pane.html

STEP 2

I suggest a new scan for viruses & other malware. This may take several hours, depending on the number of files on the system and the speed of the computer.

The Microsoft Safety Scanner is a free Microsoft stand-alone virus scanner that can be used to scan for & remove malware or potentially unwanted software from a system. 

The download links & the how-to-run-the tool are at this link at Microsoft 

https://docs.microsoft.com/en-us/windows/security/threat-protection/intelligence/safety-scanner-download

 

Look on the Scan Options & select the FULL scan.

Then start the scan. Have lots of patience. It may take several hours.

• Once you see it has started, take a long long break;  walk away.  Do not pay credence if you see some intermediate early flash messages on the screen display.  The only things that count are the End result at the end of the run.
• The scan will take several hours.  Leave it alone. It will remove any other remaining threats as it goes along.  Take a very long break, do your normal personal errands .....just do not use the computer during this scan.

This is likely to run for many hours as previously mentioned  ( depending on the number of files on your machine & the speed of the hardware.)

The log is named MSERT.log  and the log will be at C:\Windows\debug\msert.log

Please attach that log with your next reply.

 

It is normal for the Microsoft Safety Scanner to show detections during the scan process.

It is scanning for basically all bread crumbs or traces of files and registry entries that "might" be or have been part of some infection or previous infection.

That DOES NOT mean the computer is infected. Once the scan has been completed it uploads the log to their Cloud service which then uses Artificial Intelligence to determine if in fact any of the traces are an infection or not.

Then it writes into the log on your computer what it found.

 

Thank you

 

[jeeziejam]

Wow, that took a long time.

It said it didn't detect anything when it was finished.

The log is attached.

msert.log

[Maurice Naggar]

<pardon the intrusion> Hello @jeeziejam The Microsoft Safety scanner found no threats. At this point, and until Advancedsetup returns, would you kindly do what follows as outlined. Do a new scan with Malwarebytes for Windows.

Do a Check for Update using the Malwarebytes Settings >> General tab.

See this Support Guide https://support.malwarebytes.com/hc/en-us/articles/360042187934-Check-for-updates-in-Malwarebytes-for-Windows

When it shows a new version available, Accept it and let it proceed forward.  Be sure it succeeds.

If prompted to do a Restart, just please follow all directions.

Let me know how that goes.    Next, the Malwarebytes scan

Next, click the small x on the Settings line to go to the main Malwarebytes Window.   Next click the blue button marked Scan.

 

When the scan phase is done, be real sure you Review and have all detected lines items check-marked on each line on the left. That too is very critical.

>>>>>>      👉      You can actually click the topmost left  check-box  on the very top line to get ALL lines  ticked   ( all selected).         <<<<     💢

 

Please double verify you have that TOP  check-box tick marked.   and that then, all lines have a tick-mark

 

Then click on Quarantine  button.

 

Then, locate the Scan run report;  export out a copy;  & then attach in with your  reply.
See https://support.malwarebytes.com/hc/en-us/articles/360038479194-View-Reports-and-History-in-Malwarebytes-for-Windows-v4

😉

[jeeziejam]

I updated Malwarebytes and restarted

I ran a scan and it found the same 2 Trogan.BlockAVs

the report is attached.

Scan Results 06 15 2023.txt

[Maurice Naggar]

Advancedsetup will resume with you. Thanks for this MB scan report. This time the 2 firewall rule entries were "Quarantined" ( removed). 😀

[jeeziejam]

yeah i think those are the 2 that keep coming back

 

[Maurice Naggar]

If you are so inclined, you may now do a new scan & then see what the result is at that point.

[jeeziejam]

The scan was clean this time, but if I remember correctly this is how this issue has been acting.

It will come back later. I'm not sure if it requires a restart to come back, it may come back with time even without a restart. If I remember correctly.

the report is attached.

Scan Results 06 15 2023 2nd.txt

[AdvancedSetup]

Please get me a new, fresh set of logs @jeeziejam

Our tool was recently updated so please download the new version if you don't already have it

 

To begin, please do the following so that we may take a closer look at your installation for troubleshooting:

NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

• Download the Malwarebytes Support Tool
• In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
• In the User Account Control pop-up window, click Yes to continue the installation
• Run the MBST Support Tool
• In the left navigation pane of the Malwarebytes Support Tool, click Advanced
• In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
• A zip file named mbst-grab-results.zip will be saved to the Public desktop, please upload that file on your next reply

Thank you

 

[jeeziejam]

I downloaded the support tool and gathered the logs, they are attached.

mbst-grab-results.zip

[AdvancedSetup]

It looks like the Farbar scan logs may not have been updated. @jeeziejam

Did you follow the STEP 1 from above?

[ 1 ]

Please go to Control Panel, Programs, Programs and Features, Uninstall a program

Then right-click and uninstall the following

• CCleaner  (computer experts no longer recommend this program)
• Java 8 Update 91

 

 

Please run the Farbar scanner again and get me NEW, FRESH logs

FRST.TXT
Addition.txt

 

If you need the program again, please download from below

 

Please download Farbar Recovery Scan Tool and save it to your desktop.

 

 

 

Edited June 15, 2023 by AdvancedSetup
Updated information

[jeeziejam]

I did uninstall CCleaner and Java. I checked and they're not in the uninstall program list anymore

I ran a scan in Farbar.

The results are attached.

FRST.txt Addition.txt

[AdvancedSetup]

Please follow these steps @jeeziejam

[ 1 ]

Please make the following change in Malwarebytes if you're using the Premium or Trial version

• Please open Malwarebytes. Click on the small gear icon to open the Settings and go to the Security tab.
• Then turn off "Always register Malwarebytes in the Windows Security Center"
• Restart the computer

It is highly unlikely that you need to setup exclusions for Windows Defender, however if you experience any issues, please see the following article.

Malwarebytes for Windows antivirus exclusions list
https://support.malwarebytes.com/hc/en-us/articles/360038522974-Malwarebytes-for-Windows-antivirus-exclusions-list

We are not aware of any currently known issues between Windows Defender and Malwarebytes Premium

[ 2 ]

Please perform a Factory Reset of your Windows firewall

https://www.tenforums.com/tutorials/70749-restore-default-windows-defender-firewall-settings-windows-10-a.html

 

[ 3 ]

Please run the following ESET Online Scanner and perform a Full Scan

 

Click the following link to save the installer for ESET Online Scanner

https://download.eset.com/com/eset/tools/online_scanner/latest/esetonlinescanner.exe

• It will start a download of "esetonlinescanner.exe"
• Save the file to your system, such as the Downloads folder, or else to the Desktop.
• Go to the saved file, and double click it to get started. 
• When presented with the initial ESET screen, click on "Get Started". Read and accept the Terms of use
• On the "Before we start..." screen chose if you want to send anonymous data and if you want to provide feedback or not, then click Continue
• When prompted for scan type, Click on the Full Scan button
• Enable  ( select )   the radio selection "Enable ESET to detect and quarantine potentially unwanted applications"   and click the Start scan button.
• Have patience.  The entire process may take a few hours or more.
• When the scan is completed, if something was found, it will show a screen with the number of detected items.  If so, click the button marked “View detected results”.
• Click The blue “Save scan log” to save the log and give it a name and location you remember.
• If something was removed and you know it is a false postive, you may click on the blue ”Restore cleaned files”  ( in blue, at the bottom).
• Press Continue when all done.  You should click to turn off the offer for “periodic scanning”.
• Enable "Delete application data on closing" - You do not need to submit feedback unless you want to. Simply ignore and close the program.

 

Note: If you do need to do a File Restore from ESET please follow the directions below

[KB2915] Restore files quarantined by the ESET Online Scanner version 3

https://support.eset.com/en/kb2915-restore-files-quarantined-by-the-eset-online-scanner

 

Please attach the ESET scan log you saved at the end to your next reply

 

[jeeziejam]

That was another long one. The scan results are attached

eset scan 06 15 23.txt

[AdvancedSetup]

Let me have you run the following please

 

Please download the following tool

Farbar Service Scanner and run it on the computer with the issue
http://www.bleepingcomputer.com/download/farbar-service-scanner/dl/62/

 

Make sure the following options are checked:

• Internet Services
• Windows Firewall
• System Restore
• Security Center/Action Center
• Windows Update
• Windows Defender

Click "Scan"

It will create a log (FSS.txt) in the same directory the tool is run.
Please attach the log to your next reply.

 

[jeeziejam]

I ran farbar service scanner with those options checked

the report is attached

FSS.txt

[AdvancedSetup]

The UsoSvc Service and the WaaSMedicSvc Service are not running.

Let's see if we can get them working

 

Please save the attached file FIXLIST.TXT to the same location as the Farbar program as before

arbar program:   FRST64(1).exe

Save the attached file:  FIXLIST.TXT to this folder C:\Users\Moments\Downloads\

fixlist.txt

Then start the Farbar program with Admin rights and click the FIX button.

When done, attach back the FIXLOG.TXT file.

Thanks