Massive data load with "malwarebytes" app (ver. 3.14.0.83) and Android 10

[Mike Turner]

1 minute ago, Mike Turner said:

Mine appears to have stopped transferring, now.

I spoke too soon - it has just started again!

[LeoXDaniels]

Throwing my hat in the ring too. I should have thought it was weird when I got a text saying I hot 80% cos I never do that, but 15 minutes later I got cut off.  Thankfully it resets tomorrow which was just fortunate timing.

I've just completely disabled wifi and data for now.

[LeoXDaniels]

Thought I would look on Twitter and found this from General Manager if anyone hadn't seen it.

 

 

 

[Katmo94]

It looks like everyone's Mbam decided to do this all at roughly the same time. Mine decided to chug through 30GB and overheated my phone while it was charging. Thing felt like I was touching a radiator. No space taken up on the phone either, uninstalled it until whatever's happened gets fixed, thankfully I have a 100gb data limit.

[Skooby]

Same here. Chewed through my monthly package and a day pass of 10GB I bought like butter.

[Redtuxedo]

I've also been bit by this. Samsung S22 Ultra, one ui 5.1,android 13.

Malwarebytes took all my remaining data for this month (32 GB) while I slept last night. Now I'm without data for the next week. 

This is very upsetting. 

[Dave77]

Another victim, exact same as above. Massive data usage and battery drain. Luckily I was on Wi-Fi

[capriikose]

So so glad to see I am not alone with this. Bummer that my 40 GB for this month is almost gone but even worse it is for my work tablet, poor little 6 GB. 

Hoping this will be cleared up, had to unistall for now though :(

[mbam_mtbr]

@Dave77, @Freewheelin, @Hexpresso, @Icepick, @JATF, @Katmo94, @LeoXDaniels, @Mike Turner, @MrG, @Panguini, @RMac67, @Redtuxedo, @Skooby, @WuWej, @Xerksas, @capriikose, @cbull, @neverperfect, @redahan,

 

 

We deeply apologize for the inconvenience this has caused. The issue is due to corruption on Malware database 2023.06.05.01. Updating to the latest Malware database 2023.06.06.01 will resolve. You can resolve this issue by performing a force update on Malwarebytes for Android: Manually update database in Malwarebytes for Android

We are investigating the root cause of this issue to prevent any future problems.

Once again, we apologize for this issue,

[redahan]

5 minutes ago, mbam_mtbr said:

@Dave77, @Freewheelin, @Hexpresso, @Icepick, @JATF, @Katmo94, @LeoXDaniels, @Mike Turner, @MrG, @Panguini, @RMac67, @Redtuxedo, @Skooby, @WuWej, @Xerksas, @capriikose, @cbull, @neverperfect, @redahan,

 

 

We deeply apologize for the inconvenience this has caused. The issue is due to corruption on Malware database 2023.06.05.01. Updating to the latest Malware database 2023.06.06.01 will resolve. You can resolve this issue by performing a force update on Malwarebytes for Android: Manually update database in Malwarebytes for Android

We are investigating the root cause of this issue to prevent any future problems.

Once again, we apologize for this issue,

Exactly how will you be compensating users for demonstrable financial loss incurred as a direct result of this debacle?

[NeiliusNVerba]

Same here...

 

I also have "Autoupdate over WiFi" set?

[s30445m]

What a ridiculous thing happened in a day! How do you intend to compensate for my data?

I lost almost all my data capacity in one day!

[LeoXDaniels]

1 hour ago, mbam_mtbr said:

@Dave77, @Freewheelin, @Hexpresso, @Icepick, @JATF, @Katmo94, @ItMeTheDoon, @Mike Turner, @MrG, @Panguini, @RMac67, @Redtuxedo, @Skooby, @WuWej, @Xerksas, @capriikose, @cbull, @neverperfect, @redahan,

 

 

We deeply apologize for the inconvenience this has caused. The issue is due to corruption on Malware database 2023.06.05.01. Updating to the latest Malware database 2023.06.06.01 will resolve. You can resolve this issue by performing a force update on Malwarebytes for Android: Manually update database in Malwarebytes for Android

We are investigating the root cause of this issue to prevent any future problems.

Once again, we apologize for this issue,

Can we confirm then that the data use was a perpetual download loop of some sort and not any sort of upload of the data from our devices? I was more worried about that as my phone doesnt show me the split between up and down

[MouseHouse]

1 hour ago, mbam_mtbr said:

@Dave77, @Freewheelin, @Hexpresso, @Icepick, @JATF, @Katmo94, @LeoXDaniels, @Mike Turner, @MrG, @Panguini, @RMac67, @Redtuxedo, @Skooby, @WuWej, @Xerksas, @capriikose, @cbull, @neverperfect, @redahan,

 

 

We deeply apologize for the inconvenience this has caused. The issue is due to corruption on Malware database 2023.06.05.01. Updating to the latest Malware database 2023.06.06.01 will resolve. You can resolve this issue by performing a force update on Malwarebytes for Android: Manually update database in Malwarebytes for Android

We are investigating the root cause of this issue to prevent any future problems.

Once again, we apologize for this issue,

OK so I've followed instructions but hitting the "force update" does absolutely nothing; completely non-responsive...

[RICK-T-FIED]

MouseHouse: 

I thought the same thing after hitting the button.  Just wait a few minutes. 

It appears the update happens in the background and there is no "update in progress" kind of notification. 

Once the database is updated you'll see the Last Update response change to "June 6, 2023 x:xx:xx AM" and you'll breath a sigh of relief.

Another observation:  My update frequency is set to every three hours.  Apparently, when the app is busy downloading it won't stop to update the database.  Otherwise, this problem would have resolved itself after 3 hours instead of chowing down on bandwidth overnight.

 

RICK

 

[MouseHouse]

3 minutes ago, RICK-T-FIED said:

MouseHouse: 

I thought the same thing after hitting the button.  Just wait a few minutes. 

It appears the update happens in the background and there is no "update in progress" kind of notification. 

Once the database is updated you'll see the Last Update response change to "June 6, 2023 x:xx:xx AM" and you'll breath a sigh of relief.

Another observation:  My update frequency is set to every three hours.  Apparently, when the app is busy downloading it won't stop to update the database.  Otherwise, this problem would have resolved itself after 3 hours instead of chowing down on bandwidth overnight.

 

RICK

 

Thank you, rick! XD Wasn't really thinking clearly, yet, given the shock of all this first thing in the morning.

[Panguini]

1 hour ago, mbam_mtbr said:

@Dave77, @Freewheelin, @Hexpresso, @Icepick, @JATF, @Katmo94, @LeoXDaniels, @Mike Turner, @MrG, @Panguini, @RMac67, @Redtuxedo, @Skooby, @WuWej, @Xerksas, @capriikose, @cbull, @neverperfect, @redahan,

 

 

We deeply apologize for the inconvenience this has caused. The issue is due to corruption on Malware database 2023.06.05.01. Updating to the latest Malware database 2023.06.06.01 will resolve. You can resolve this issue by performing a force update on Malwarebytes for Android: Manually update database in Malwarebytes for Android

We are investigating the root cause of this issue to prevent any future problems.

Once again, we apologize for this issue,

 

I believed and trusted Malwarebytes wholeheartedly and even bought a new upgraded subscription just yesterday from 3 a device to a 5 device with privacy add-on for 2 years.

My 42GB data quota was reset yesterday and today I have went passed the limit by 3+ GB by midday, signed a 6 months contract to add another 10GB, not an hour later I am left with 700MB. I still have 28 days to go till reset.

I am sure we all appreciate that the issue has been resolved but I think we would also appreciate if something can be done about the predicament that we are in also? It has impacted our day-to-day activities significantly.

[msherwood]

Please see this thread: 

Locking this thread to help us sort through and respond to everyone.