mbam_mtbr

Hi @PA.Dutchman, Just happy I could help! 😀 Natha

Hi @PA.Dutchman, You can swipe right or left to remove them. Also, they are only held for a certain amount of time. Thus, not taking up too much storage on your device. Nathan

Hi @MAM, Great! Thank you! Nathan

Hi @debbiejs, This is purely guessing on my part, but I know Google Voice is done via internet connection. Thus, either through Wifi or mobile data, and not your typical cell signal connection. According to this forum post Hangouts uses mobile data instead of wifi, Google Voice uses which ever one is a stronger signal. It could just be both signals are poor and are dropping. You could also ask on Google forums. Nathan

Hi @MAM, Yes, that's the process. Nathan

Hi @musicscott, Sounds like you may have Adware on your phone. If you could send me an Apps Report, I can look further into this issue. To send an Apps Report with Malwarebytes for Android use the following instructions. 1.Open the Malwarebytes for Android app. 2.Tap the Menu icon. 3. Tap Your apps. 4. Tap three lines icon in upper right corner. 5. Tap Send to support Choose an email app to send Apps Report. Your email app will open with the Apps Report included. Send the Apps Report to create a ticket. PM me the email used and/or the ticket number assigned. Nathan

Hey @Jaybo, No problem! It's definitely annoying, and was worth bringing up since there have been several cases of it popping up. You surely helped somebody else who will find this topic. Nathan

Hi @amorris37, It sounds like your friends phone may be having some physical issues; ie possibly the touch screen is going bad. As far as the spam calls, that's completely unrelated. To help with this, our Malwarebytes for Android premium version blocks calls from scammers Nathan

Hi @MAM, Yes, we still update the malware database daily on the older version. It just doesn't have some of the more advanced features which don't work on the older OS. Nathan

Hi @MAM, There are definitely variants of file managers infected with Android/Trojan.Agent.GOG. I would need an Apps Report to check the exact app this is being detected, but the detection is pretty specific. Thus, I'm confident the detection stands and is not an FP. Feel free to send them my way and I further assist them, Nathan

Hi @Jaybo, I assume you are using Chrome as a browser. You may want to check your Chrome notifications list for ibb.co: chrome://settings/content/notifications. If it exists, you can block or remove it from the list. Let me know if that works, Nathan

Hi @ADKBEAR, The licensing via our Malwarebytes website is done per device. Thus, if you bought only a single device license, the Windows version counts as one device. However, for only $10 more per year you can get licensing for up to 5 devices which includes Android. Another option for Malwarebytes for Android licensing is by purchasing through Google Play for $11.99 per year. This option also allows you to have the premium version on multiple Android devices. As long as you use the same Google account on the device that Malwarebytes for Android was purchased, premium will be activated. For more licensing questions, you may found our Malwarebytes for Android FAQs helpful. Nathan

Hi @Supreem, Technically, yes. However, I can't recommend rooting since there is a potential to damage your device permanently, and could open it up to host of other issues. Therefore, doing so is at your own risk. Nathan

HI @DBonebrake, Unfortunately, since these are system apps, they can't be uninstalled. However, they can be disabled. My guess is that these may have been downloaded by a known auto installer known as Adups, but I need an Apps Report to confirm. If you can send me an Apps Report, I can look in depth into your problem. To send an Apps Report with Malwarebytes for Android use the following instructions. 1.Open the Malwarebytes for Android app. 2.Tap the Menu icon. 3. Tap Your apps. 4. Tap three lines icon in upper right corner. 5. Tap Send to support Choose an email app to send Apps Report. Your email app will open with the Apps Report included. Send the Apps Report to create a ticket. PM me the email used and/or the ticket number assigned. Nathan

Hi @bugbytes, What Android OS are you running? If it's an older OS, only our older versions will work properly on the device. The Amazon app store may recognize this and install an older version. Nathan