mbam_mtbr

Hi, It appears that your Google/Facebook accounts may have been compromised. I assume Google sent you an email about the Baltimore, MD log in attempt. This just means that an IP (likely spoofed) from the Baltimore, MD area attempted to log into your account — not that your phone has been cloned. I would suggest logging into your Google/Facebook accounts and changing the passwords to stronger passwords. Also, I would add additional security authentications to your account, ie adding SMS verification code to log into accounts. Nathan

Hi @Gszeman, If you send me an Apps Report, I can look further into this issue. To send an Apps Report with Malwarebytes for Android use the following instructions. 1.Open the Malwarebytes for Android app. 2.Tap the Menu icon. 3. Tap Your apps. 4. Tap three lines icon in upper right corner. 5. Tap Send to support Choose an email app to send Apps Report. Your email app will open with the Apps Report included. Send the Apps Report to create a ticket. PM me the email used and/or the ticket number assigned. Nathan

Hi @MAM, Malwarebytes for Android is only supported by the Android OS, and not the Sailfish OS even though it is based on Linux as well. Nathan

Hi @Brynnvincible & @ingber, Clearing the data of Malwarebytes for Android should resolve this issue. Nathan

Hi @Shaanr, You may have to set another keyboard as your default keyboard before Tourchpal be removed. Here's an article on how to change you default keyboard -> https://www.androidcentral.com/how-set-default-keyboard-your-android-phone Nathan

Hi @jcgoble3, You can reset the pin by clearing the data of Malwarebytes for Android. Nathan

Hi @JerryJonz, If you contact Malwarebytes support, they can assist you on your licensing issues: https://support.malwarebytes.com/community/consumer/pages/contact-us Nathan

Hi @Mycolleen, Every phone manufacturer comes with its own pre-installed apps. The easiest way for me to tell if there is anything not secure on your device would be for you to send me an Apps Report. To send an Apps Report with Malwarebytes for Android use the following instructions. 1.Open the Malwarebytes for Android app. 2.Tap the Menu icon. 3. Tap Your apps. 4. Tap three lines icon in upper right corner. 5. Tap Send to support Choose an email app to send Apps Report. Your email app will open with the Apps Report included. Send the Apps Report to create a ticket. PM the email used and/or the ticket number assigned. Nathan

Hi @Kilikab, If you have the premium version, it's connected via your Google PLAY account. Thus, if you use the same account on your new phone, the premium subscription will follow. Nathan

Hi @Dudleian, If you like, you can send us a Apps Report and I can look deeper into this. To send an Apps Report with Malwarebytes for Android use the following instructions. 1.Open the Malwarebytes for Android app. 2.Tap the Menu icon. 3. Tap Your apps. 4. Tap three lines icon in upper right corner. 5. Tap Send to support Choose an email app to send Apps Report. Your email app will open with the Apps Report included. Send the Apps Report to create a ticket. PM the email used and/or the ticket number assigned. However, this could just be browser related ads as well. This is caused by the way most browsers handle redirections executed by javascript code. Most browsers don't do a great job of preventing these redirects, which also cause ad pop-ups. Advertising affiliates are aware of this, and exploit this weakness. Even if an advertising affiliate is shut down for using this exploit, they just come back with a different affiliate id and are right back at it. The best way to block these pop-ups are to try a different browsers, disable javascript, install a browser with ad blocking (like Opera), and/or install Ad-block Plus. If you encounter these pop-ups again, back out of them using Android's back key. Also, clearing your history and cache will help stop the ads from reoccurring. Thanks for reaching out, Nathan

Hi @Zen67, You must have accidentally triggered our anti-ransomware remediation. This can be done two ways: 1) SMS command (if feature is activated) 2) Plug/unplug headset into headset jack 4 times in 10 seconds My guess you either did the later, or your headset jack is going. Personally, if it's the jack I'd try cleaning with rubbing alcohol and cotton swab. The HTML is so you can see which apps are on the remediation list whilst in safe mode since only system apps can run in safe mode (thus, Malwarebytes for Android will not). Nathan

Hi @RamBurner, It appears your license key is older than when Malwarebytes for Android was released. Thus, as stated in our Malwarebytes for Android FAQs, the following applies: I have an old license for Malwarebytes. Can I activate Malwarebytes for Android Premium using my license? Some customers may be required to purchase a new Premium license to use Malwarebytes for Android Premium. If you purchased a license before Malwarebytes for Android was released (July 31st, 2017), your license may be restricted to Windows devices only. Install Malwarebytes for Android and use the in-app upgrade options or visit the Malwarebytes website to purchase a home bundle. Nathan

Hi @idesgarden, A screenshot of the detected app that can't be removed would be very helpful. Also, you can send us a Apps Report. To send an Apps Report with Malwarebytes for Android use the following instructions. 1.Open the Malwarebytes for Android app. 2.Tap the Menu icon. 3. Tap Your apps. 4. Tap three lines icon in upper right corner. 5. Tap Send to support Choose an email app to send Apps Report. Your email app will open with the Apps Report included. Send the Apps Report to create a ticket. PM the email used and/or the ticket number assigned. Nathan

Hi @P_Deib, Device administration is needed for ransomware remediation. Malwarebytes for Android does not use device administration rights for anything but this purpose. Ransomware is particularity dangerous, and if given device administration rights (accidentally), it can render the device unusable. By giving Malwarebytes for Android device administration rights, we can remediate ransomware even after it is given privileged rights. For example, some ransomware may change the device’s user pin. We can remediate this if given device admin rights to reset the pin (via SMS commands). Also, device admin rights protect Malwarebytes for Android from being uninstalled by malware. If you would prefer to not give Malwarebytes for Android device administration rights and forgo protection from ransomware, our application will continue to run without those rights. Nathan

@Crytix & @Lutzkhie, Mediafire has already blocked the file, so no harm. I'll speak with a moderator and see if I can have it removed regardless. Nathan