mbam_mtbr

Hi @Sithivi, Thanks for bringing this to our attention. This issue has been resolved and will no longer be detected in future database versions. Thanks again, Nathan

Hi @Snootch, Do you recall what it said it was blocking? If you like, I can check your mobile device. All you need to do is send me an Apps Report. To send an Apps Report with Malwarebytes for Android use the following instructions. 1.Open the Malwarebytes for Android app. 2.Tap the Menu icon. 3. Tap Your apps. 4. Tap three lines icon in upper right corner. 5. Tap Send to support Choose an email app to send Apps Report. Your email app will open with the Apps Report included. Send the Apps Report to create a ticket. Private Message (PM) me the email used and/or the ticket number assigned. Nathan

Hi @Snootch This warning is from our advanced ransomware scanner. Apps that have elevated privileges and that have been installed using side loading (anything installed outside of Google Play) are flagged as potential ransomware. Installation from outside the Play Store plus elevated privileges are big red flags. Therefore, we warn our customers that a suspicious app was installed that displays ransomware like properties. It’s up to the user to ignore our warnings or not. Ransomware is particularity dangerous, and this warning gives users the ability to cut it off before it’s too late. Thanks for reaching out, Nathan

Hi @natsuhiko, Yes, try the methods above first. After that, if it's still happening let me know. Nathan

Hi @Powershell, I have never heard of such a case. However, I can certainly take a look to see if there is anything suspicious on the phone if you send me an Apps Report. To send an Apps Report with Malwarebytes for Android use the following instructions. 1.Open the Malwarebytes for Android app. 2.Tap the Menu icon. 3. Tap Your apps. 4. Tap three lines icon in upper right corner. 5. Tap Send to support Choose an email app to send Apps Report. Your email app will open with the Apps Report included. Send the Apps Report to create a ticket. Private Message (PM) me the email used and/or the ticket number assigned. Nathan

Hi @galarico, Sounds like a case of preinstalled malware known as Adups. Here is instructions on how to remove: Thanks for reaching out, Nathan

Hi @TempLost, Most likely your Malwarebytes for Android updated to our newest version, 3.7.2, which we just released recently. Glad the issue is resolved, Nathan

Hi @TempLost, The best way we can troubleshoot this would be for you to contact our support staff -> https://support.malwarebytes.com/community/contactsupport/pages/home-support They can check version you are on, your license key, etc to be able to better assist. Nathan

Hi @OrangeCrate, You will need to wait until the Google Play license expires. Then you can add the other license. Nathan

Hi @Marychan If you upgrade to premium within the Malwarebytes for Android app installed from Google Play, there is nothing to worry about. Nathan

Hi @Marychan, The subscription is done through Google Play. Thus, it may need your Google account information, which is most likely your email. The 29.99 is mainly for PC, however you could technically use it on mobile. Keep in mind that the 29.99 is by device, so you could only put it on one device. The £10.99 via Google Play is definitely the way to go, and will follow you on any Android device you use your Google Account on. Nathan

Hi @Myxkul, Just wanted to verify your issue was resolved. Thanks, Nathan

Hi @ElectroTheDevolian, Has this happened since? Could have just been an ad in YouTube. Nathan

Hi @bumblebee, Okay, great! Nathan

Hi @AndYet, I apologize for the delay as I was out of office yesterday. Upon further review, there is definitely the presence of sms activity in the code of Samsung Billing. In reality, the activity would be closer to PUP.Riskware,SmsPay then PUP.Riskware.SmsReg. SmsPay is a program that is used to pay using sms. However, with this being so close to the line between what we consider Potentially Unwanted Programs (PUP) and it being a system app on some phones, we are going to defer to leaving it disabled. Please note that PUP is NOT malware. Thus, there was no real threat presence, just simply a warning to customers. We would recommend NOT using Samsung Billing using sms, but will leave it as a "clean" app. Nathan