mbam_mtbr
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Helllo i have a big problem
mbam_mtbr replied to Harun1337's topic in Mobile Malware Removal Help & Support
Hi @Harun1337, Yep, you're good. It's a Potentially Unwanted Program (not malware) that uses stolen registration keys to unlock apps that you would normally pay for. So not dangerous, but obviously something we would like to flag. -
Helllo i have a big problem
mbam_mtbr replied to Harun1337's topic in Mobile Malware Removal Help & Support
Hi @Harun1337, Update. I added a detection for this as Android/PUP.Risktool.Keygen.dzr. It's pretty low level, and as long as you uninstall it you're all good. -
Helllo i have a big problem
mbam_mtbr replied to Harun1337's topic in Mobile Malware Removal Help & Support
Hi @Harun1337, Did you install the app, or just download it to the phone? I am unable to install the app myself. -
No scanning results or database notifications
mbam_mtbr replied to Clang's topic in Malwarebytes for Android Support Forum
Hi @Clang, Unfortunately, we only support the version that is currently on Google PLAY, so I can't help you there.- 4 replies
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No scanning results or database notifications
mbam_mtbr replied to Clang's topic in Malwarebytes for Android Support Forum
Hi @Clang, If you go to Settings > About, what is the Malware detection version? As long as it's updating, you should be good.- 4 replies
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I'm concerned my phone may have malware.
mbam_mtbr replied to Joao1100's topic in Malwarebytes for Android Support Forum
Hi @Joao1100, Not likely, but you can install our Malwarebytes for Android client just to be safe. -
Spam email sent to myself via comcast.
mbam_mtbr replied to Clang's topic in Mobile Malware Removal Help & Support
Hey @Clang, Yep, it's a little different on 5.x.x. Here's how to send data: Client 5.x.x — Export diagnostic data Open Mobile Security on your mobile device. Tap Settings > General. Toggle on Enable diagnostic mode. Repeat the steps that led to the issue. Once the issue occurs, diagnostic mode records the incident. Return to the Malwarebytes app, tap Settings > General, then tap Export diagnostic Data. Send the diagnostic log to Malwarebytes. -
Malwarebytes and MS Defender interaction
mbam_mtbr replied to Pumphouse's topic in Malwarebytes for Android Support Forum
Hi @Pumphouse, My guess is that it's being disabled due to battery optimization. Some mobile device companies are very diligent about optimizing battery usage to preserve the battery. Since anti-malware scanners run in the in the background, they are a target for battery optimization turning them off. Follow this tutorial: disabling battery optimization. It's for Malwarebytes, but same applies to MS Defender. Weird, didn't realize Microsoft had an Android anti-malware scanner. Especially since their read and butter is Windows. Taught me something new! -
Premium Malwarebytes Monthly Reports
mbam_mtbr replied to NewTricks's topic in Malwarebytes for Android Support Forum
Hi @NewTricks, It appears this only applies to Windows and Mac: https://support.malwarebytes.com/hc/en-us/articles/360046347633 -
Hi @Montana0603, I assume you followed this? Safe Browsing Scanner disabled in Malwarebytes for Android v5 So the issue now is that the web blocks are no longer in quarantine? I think the websites were just successfully blocked. I don't know if websites are really quarantined. That would be more for malware. I hope that makes sense... let me know,
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Hi @notaninja, We are sorry you are experiencing this issue. Please follow the steps below. Go to settings ---> apps and find/click Malwarebytes in the App info list Go to Storage & cache Click Clear Storage Click Clear cache Click the Back arrow to go back to Malwarebytes main App Info screen Click Uninstall Go to Google PLAY store and re-install Malwarebytes Restart your device If this does not help, please check if there any other security (anti-virus) application installed on your device and uninstall any other security apps. If all this doesn't work, let me know.
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Hi @WAcity, Can you explain why you may think you're are hacked? Have you turned off battery optimization for Malwarebytes? Some mobile device companies are very diligent about optimizing battery usage to preserve the battery. Since anti-malware scanners run in the in the background, they are a target for battery optimization turning them off. When first installing Malwarebytes, one of the action items is to turn off optimization for this reason. Nathan
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Hi @Maddy93, Not sure were you found that version, but it's definitely been tampered with. In general, we suggest installing from Google Play, but respect the decision to install elsewhere. However, you do so at your own risk. Games that are pay-for on Google Play are especially high risk when installed elsewhere.
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