mbam_mtbr

Hi @notepage, Thanks for bringing this to our attention. After further review, we have deescalated this to PUP.Hacktool.SmsGate. Please be aware that PUP (https://blog.malwarebytes.com/threats/mobile-pup/) is NOT malware, and is at the discretion of our users to ignore. For further information, please review Malwarebytes PUP policy: https://www.malwarebytes.com/pup/ Thanks again, Nathan

Hi @theasp, Is the iOS operating system 9.3.5 or higher? Apple released a security update (9.3.5) that patches vulnerabilities to Pegasus. Nathan

Hi @Halligan, If you could create a ticket in our support system, they can further assist you. https://support.malwarebytes.com/community/contactsupport/pages/home-support Nathan

Hi @misspaperwait, Could you post a screenshot of Malwarebytes detecting? It could be at the system level, which means you would need alternative means to remove: Sending an Apps Report would be extremely helpful as well. To send an Apps Report with Malwarebytes for Android use the following instructions. 1.Open the Malwarebytes for Android app. 2.Tap the Menu icon. 3. Tap Your apps. 4. Tap three lines icon in upper right corner. 5. Tap Send to support Choose an email app to send Apps Report. Your email app will open with the Apps Report included. At this point, it would be very helpful to mention you are submitting via recommendation from the Malwareybtes forum. This allows our support staff to know where to direct it. By sending the Apps Report, you will create a ticket in our support system. Private Message (PM) me the email used and/or the ticket number assigned. Nathan

Hi @leo3487, Actually, there is way to deal with pre-installed malware without rooting. Removal instructions for Adups Rooting your mobile device can open up a whole host of other issues. Thus, we do not recommend rooting. Nathan

Hi @Teh, The issue could simply be that you have not yet given rights to something. It's hard to tell without a screenshot. You can force the database to update using the following: https://support.malwarebytes.com/docs/DOC-3222 Let me know if you have any more questions, Nathan

Hi @Thomas94, If you could send us an Apps Report, we'd be happy to check this for you. To send an Apps Report with Malwarebytes for Android use the following instructions. 1.Open the Malwarebytes for Android app. 2.Tap the Menu icon. 3. Tap Your apps. 4. Tap three lines icon in upper right corner. 5. Tap Send to support Choose an email app to send Apps Report. Your email app will open with the Apps Report included. At this point, it would be very helpful to mention you are submitting via recommendation from the Malwareybtes forum. This allows our support staff to know where to direct it. By sending the Apps Report, you will create a ticket in our support system. Private Message (PM) me the email used and/or the ticket number assigned. Nathan

Hi @robertoalamasse, Malwarebytes for Android is taking a more aggressive stance against stalkerware. Therefore, apps that used to be clean may now be detected as Monitor. Monitor is a subset of Potentially Unwanted Programs (PUPs), thus it’s NOT considered malware. The main purpose of detecting these Monitor apps is to make unsuspecting users aware of their presence. Especially in cases of domestic abuse where abusers have physical access to victims mobile devices. If you are aware of the presence of these apps, you can simply ignore them using this method: Run a scan. On the results screen, below each checkbox is drop-down arrow. Click on the arrow. From the list of options, select “Ignore Always.” Future scans will no longer detect the app as suspicious. If you change your mind and like to stop ignoring, you can do so at any time by: Tap Menu icon Tap Scanner Tap Whitelist (upper right corner) Remove from list We apologize for inconvenience, but due to the extreme outcomes of not letting unsuspecting victims aware of these apps, we will continue to take a hard stance on Monitor apps. Thank you for understanding, Nathan

Hi @fctr828, Device administration is needed for ransomware remediation. Also, device admin rights protect Malwarebytes for Android from being uninstalled by malware. To answer your question, no, Malwarebytes for Android does not need device administration rights to scan. It will continue to scan system apps without those rights. If you would prefer to not give Malwarebytes for Android device administration rights and forgo protection from ransomware, our application will continue to run without those rights. Nathan

Hi @schoort, No, we do not have that capability. Nathan

Hi @Woita, These types of ads are browser related. This is caused by the way most browsers handle redirections executed by javascript code. Most browsers don't do a great job of preventing these redirects, which also cause ad pop-ups. Advertising affiliates are aware of this, and exploit this weakness. Even if an advertising affiliate is shut down for using this exploit, they just come back with a different affiliate id and are right back at it. The best way to block these pop-ups are to try a different browsers, disable javascript, install a browser with ad blocking (like Opera), and/or install Ad-block Plus. If you encounter these pop-ups again, back out of them using Android's back key. Also, clearing your history and cache will help stop the ads from reoccurring. Thanks for reaching out, Nathan

Hi @Cyber2019, Did this happen after just installing something? Nathan

Hi @stvvv, Yeah, I would try using a ROM provided by UMX. Adups is better than a Trojan. Could you do me a favor before doing that though? Could you send me an Apps Report so I can see exactly which apps are on the device? To send an Apps Report with Malwarebytes for Android use the following instructions. 1.Open the Malwarebytes for Android app. 2.Tap the Menu icon. 3. Tap Your apps. 4. Tap three lines icon in upper right corner. 5. Tap Send to support Choose an email app to send Apps Report. Your email app will open with the Apps Report included. At this point, it would be very helpful to mention you are submitting via recommendation from the Malwareybtes forum. This allows our support staff to know where to direct it. By sending the Apps Report, you will create a ticket in our support system. Private Message (PM) me the email used and/or the ticket number assigned. Nathan

Hi @stvvv, What is the make/model of your mobile device? I think you have of case of what I highlighted here: The new landscape of pre-installed mobile malware: malicious code within If you uninstall this for the current user, you would no longer have Settings on your device. See the blog posted above for ways to attempt to remediate, but at this point all you can really do is ignore the warning. Nathan

Hi @RUSSCITY, I understand your concern. We will look further into changing the messaging for Monitor category apps. In the meantime, I have changed the detection to Android/PUP.Monitor.AllTracker.a. Thus, it will display as Potentially Unwanted Program instead. This will take effect in future database versions. Nathan