mbam_mtbr

Hi Everyone, Our dev team is looking into the file scanning issue, and should be resolved in our next release. @AndroidS9User, we are looking into the Galaxy Store issue as well. Nathan

Hi @Jubbahey, The best option is the submit a ticket to support. They will be better able to assist you with this issue. Nathan

Hi @Reveninc I was referring to the system update since you mentioned you updated to Android 10. Sorry I didn't make that more clear. Nathan

Hi @Jubbahey, Do you recall what version of Malwarebytes this was happening on? Nathan

Hi @AndroidS9User, Thanks for all the info! My analysis came from my own phone, a Pixel 2 on Android 10. Something weird is going on here, but I thought it was just not reporting the files being scanned in real-time. Here's a screen of my personal device after a scan. So did this start happening to you after the May update from Google as well? Could you create an official support ticket referencing this forum post? @Nameless27 Do you have a Samsung as well, and this started happening after the May update from Google as well? Thanks @Reveninc for already submitting a ticket. This is a shot in the dark, and I know some of you have already done something similar, but it may be worth trying this: Go to settings ---> apps and find/click Malwarebytes in the Apps list Go to Storage & cache Click Clear Storage Click Clear cache Click the Back arrow to go back to Malwarebytes main App Info screen Click Uninstall Go to Google PLAY store and re-install Malwarebytes Restart your device Another question is do any of you have other security (anti-virus) applications installed? Thanks for the support! Nathan

Hi @dwight007, These types of ads are usually browser related. This is caused by the way most browsers handle redirections executed by javascript code. Most browsers don't do a great job of preventing these redirects, which also cause ad pop-ups. Advertising affiliates are aware of this, and exploit this weakness. Even if an advertising affiliate is shut down for using this exploit, they just come back with a different affiliate id and are right back at it. The best way to block these pop-ups are to try a different browsers, disable javascript, install a browser with ad blocking (like Opera), and/or install Ad-block Plus. If you encounter these pop-ups again, back out of them using Android's back key. Also, clearing your history and cache will help stop the ads from reoccurring. If this does work, we can do further analysis to see if you can Adware on your device. Just let me know. Thanks for reaching out, Nathan

Hi @Gt-truth, Thanks for letting us know. We'll look into the issue. And I was going to suggest Malwarebytes > setting > upgrade to Premium, but it seems you already figured that out. 😀 It price should be $1.49 per month, or $11.99 per year Nathan

Hi @Reveninc, Could do me a favor and post a screen shot AFTER the scan is done? After the scan is done it should show 'x' amount of files scanned. One way or another, be ensured that we ARE scanning files. Nathan

Hi @RitaC, These types of ads are usually browser related. This is caused by the way most browsers handle redirections executed by javascript code. Most browsers don't do a great job of preventing these redirects, which also cause ad pop-ups. Advertising affiliates are aware of this, and exploit this weakness. Even if an advertising affiliate is shut down for using this exploit, they just come back with a different affiliate id and are right back at it. The best way to block these pop-ups are to try a different browsers, disable javascript, install a browser with ad blocking (like Opera), and/or install Ad-block Plus. If you encounter these pop-ups again, back out of them using Android's back key. Also, clearing your history and cache will help stop the ads from reoccurring. Also, if you come across an ad in the notifications, you can find out if an app is causing it using this method: Press and hold the notification and it will give the option to go to MORE SETTINGS Click MORE SETTINGS and it will take you to the notifications settings Within the notifications setting, you can get to the App info by clicking the icon of the app at the top If you take a screenshot of App info section, I can try to track it down Thanks for reaching out, Nathan

Hi @maksimog, Thanks for bringing this to our attention. We will re-analyze this APKs. Thanks again, Nathan

You're far alone in this thought. Still a lot of people in the industry think this is the case. However, having personally seen mobile malware exponentially raise year over year, it's a completely different threat landscape then it was when the Android OS was introduced. It certainly has kept me busy through the years! 😂 Thanks again for understanding, Nathan

Hi @wac65, Message from our support staff: We apologize for this inconvenience. The Malwarebytes app was removed from the Amazon store due to changes in Amazon's requirements. We are evaluating options for bringing the app back to the store. Continue to periodically check the Amazon store for Malwarebytes availability. Let us know if you have any other questions. Once again, our apologies, Nathan

Hi @EPL, Yes, you can run other mobile anti-malware scanners alongside Malwarebytes. But as @exile360 stated, you'll see a performance hit. Especially if they both scan at the same time. Exile360 appropriate all the help! I just want to address one thing you stated with some stats: In our Malware Intelligence System, we process 15k-25k potential malware samples daily. We detect over 23 million apps in the system. And we see thousands of apps detected on the Malwarebytes for Android client daily. By no fault of your own, there seems to be a very common misunderstanding that there is a lack of malware targeting the Android OS. This simply is not true. This misunderstanding has led to many people thinking that an anti-malware scanner is not necessary on mobile. It's a misunderstanding that has been propagated through "security experts" on various articles. This is a misunderstanding that I have been an advocate against as a mobile malware researcher for nearly ten years. I do this through my blog writings on Malwarebytes Labs, and here on the mobile forums. Again, I very much appropriate all of your help on the forums. I just wanted to clarify this for you since it's a very common misunderstanding, even among people in the security industry itself. Thanks for understanding! Nathan

Hi @Mihnea, You may have Adware on your device. If you could send me an Apps Report, I can look further into it. To send an Apps Report with Malwarebytes for Android use the following instructions. 1.Open the Malwarebytes for Android app. 2.Tap the Menu icon. 3. Tap Your apps. 4. Tap three lines icon in upper right corner. 5. Tap Send to support Choose an email app to send Apps Report. Your email app will open with the Apps Report included. At this point, it would be very helpful to mention you are submitting via recommendation from the Malwareybtes forum. This allows our support staff to know where to direct it. By sending the Apps Report, you will create a ticket in our support system. Private Message (PM) me the email used and/or the ticket number assigned. Also, if you come across the ad in the notifications again, you can find out the app causing it using this method: Press and hold the notification and it will give the option to go to MORE SETTINGS Click MORE SETTINGS and it will take you to the notifications settings Within the notifications setting, you can get to the App info by clicking the icon of the app at the top If you take a screenshot of App info section, I can try to track it down Nathan

Hi @stungy, So you are not experiencing ad pop-ups outside of these apps? googleads & doublclick are just showing up in your Blokada logs? This seems like it may be a question for Blokada themselves. Nathan