mbam_mtbr

Hi @Smarion1, You may want to try contacting our support staff. They will be able to resolve this issue. Nathan

Hi @FeeDee, You may want to start by checking our Malwarebytes on Android FAQs. If that isn't helpful, I would suggest contacting our support staff. They will be able to resolve this issue. Nathan

Hi @Kiri777, You can use the methods highlighted here to remove: Also, if you send an Apps Report I can look further into this infection and provide guidance. To send an Apps Report with Malwarebytes for Android use the following instructions. 1.Open the Malwarebytes for Android app. 2.Tap the Menu icon. 3. Tap Your apps. 4. Tap three lines icon in upper right corner. 5. Tap Send to support Choose an email app to send Apps Report. Your email app will open with the Apps Report included. Send the Apps Report to create a ticket. PM me the email used and/or the ticket number assigned. Nathan

Hi @xD1G0x, Looks like something is redirecting web traffic. I would try clearing your history and cache in your browser. Send me another Apps Report, and I'll have another look. Once again, to send an Apps Report with Malwarebytes for Android use the following instructions. 1.Open the Malwarebytes for Android app. 2.Tap the Menu icon. 3. Tap Your apps. 4. Tap three lines icon in upper right corner. 5. Tap Send to support Choose an email app to send Apps Report. Your email app will open with the Apps Report included. Send the Apps Report to create a ticket. PM me the email used and/or the ticket number assigned. Also, we have an updated method to dealing with pre-installed malware like Adups: Hopefully we can do something more permanent this time to stop this from happening, Nathan

Olá @Berguissimo, Desculpe meu português. Estou usando o Google Tradutor para escrever. Você pode usar o LOGCAT para ver os registros em seu dispositivo: https://developer.android.com/studio/command-line/logcat O LOGCAT produz muitos logs, portanto, pode ser difícil encontrar logs úteis. A melhor coisa que você pode fazer é atualizar suas senhas para as mais fortes que não são usadas em nenhum outro lugar. Nathan

Hi @doyle12, Everything looks clean on the apps side. Hopefully the updates fixed your issues. You may want to consider installing another email client, like Gmail, if you keep having email issues. Nathan

HI @narsclaw, You shouldn't have pick a drive. The adb command line will detect the mobile device automatically. You may want to check that you set up an environment variable path properly (this step will be under "What you'll need"). Nathan

HI @TescoBrandJewels, As long as you didn't click anything on the site and/or download & install anything from the site, you should be okay. Those types of ads usually are just looking for revenue from clicking on the ad. You just throw them a couple of cents for the click, but no personal information was likely taken. Nathan

Hi @doyle12, From everything I've read, "Netfind" is a Windows related malware. However, this could be browser related. You may want to try clearing your history and cache. I can also check your device for any malware if you send an Apps Report. To send an Apps Report with Malwarebytes for Android use the following instructions. 1.Open the Malwarebytes for Android app. 2.Tap the Menu icon. 3. Tap Your apps. 4. Tap three lines icon in upper right corner. 5. Tap Send to support Choose an email app to send Apps Report. Your email app will open with the Apps Report included. Send the Apps Report to create a ticket. PM me the email used and/or the ticket number assigned. Nathan

Hi @Magpul_, Good to hear! Let me know if it comes back. Nathan

Hi @s876p, You could just copy/paste the Apps Report and PM it to me if you like. Nathan

Hi @RayRay26, Sorry, the image linked doesn't look familiar. Yes, the Apps Report will include system apps. Nathan

Hi @s876p, If you could send an Apps Report, I look into these apps. To send an Apps Report with Malwarebytes for Android use the following instructions. 1.Open the Malwarebytes for Android app. 2.Tap the Menu icon. 3. Tap Your apps. 4. Tap three lines icon in upper right corner. 5. Tap Send to support Choose an email app to send Apps Report. Your email app will open with the Apps Report included. Send the Apps Report to create a ticket. PM me the email used and/or the ticket number assigned. Nathan

Hi @Magpul_, These may be getting re-installed by what is known as Adups. I would follow this guide: Afterwards, uninstall these again: package name: com.rvparky.android2 app name: RV Parky package name: com.comona.bac app name: Settings Fyi, RV Parky isn't malicious, but still shouldn't be getting re-installed. Nathan

@Akos & @cjvmoore, Looks like you two are going down the same paths I have been. I tried the above SystemUI.apk from ApkMirror as well, but it didn't work on my Blu Studio XL 2. I've also tried multiple SystemUI.apk variants, but always get the same three errors: Failure [INSTALL_FAILED_VERSION_DOWNGRADE] Failure [INSTALL_FAILED_UPDATE_INCOMPATIBLE] Failure [INSTALL_FAILED_OLDER_SDK] The errors kind of suggest that if the right version is used, it might work. All you're really doing by replacing the old version is doing exactly what would happen if SystemUI.apk was updated with a newer version. Thus, I don't think there is any harm trying various versions to see if it works. If you two want to try, here's the purpose: Install clean version over old SystemUI.apk Download a clean version SystemUI.apk to PC, and then move to device adb push <file path>\SystemUI.apk /sdcard/Download/SystemUI.apk Uninstall old version of SystemUI.apk adb shell pm uninstall -k --user 0 com.android.systemui Install newer version of SystemUI.apk adb shell pm install -r --user 0 /sdcard/Download/SystemUI.apk See if it works If new version fails to install, you can revert to old SystemUI.apk easily adb shell pm install -r --user 0 /system/priv-app/SystemUI/SystemUI.apk I also attached a clean version of SystemUI.apk from my Blu Studio XL 2 test phone running Android OS 6.0. Password of zip file: clean Let me know if it works, Nathan SystemUI.zip