msherwood

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About msherwood

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    Staff

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    https://twitter.com/michaelsherwood

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    SJC ✈️ TBD

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  1. Hi everyone. If you're experiencing today's issue of Web Protection being off and/or Malwarebytes 3.1.2.1733 not being able to perform a scan, we have pushed Update Package 1.0.1976 to resolve this. In some cases, an additional step of either rebooting the machine or just Malwarebytes is needed. If you're experiencing a different issue, please check out the Malwarebytes 3 section (here) and/or post a new thread with your issue (here). Edit: more information on the issue (here).
  2. Welcome to our community, @AtariBaby. Appreciate the feedback and information. On your first concern about our customer database and forum email addresses being compromised: at this time we are not aware of any breaches. For your reference, we did experience a breach in Nov 2014 (here) - it was a single server running the forums at that time. We took a precautionary step of issuing password resets to all users. We also moved the hosting of the forums to IPS (who did, and still does, provide the forums software). Separately and not related to our systems, one way your email could have been obtained is someone who has your email in their address book may have been compromised, the malware then took all of their contacts and then everyone in that address book could start receiving spam emails - sharing as this is a very common way for this to happen. On your second comment about the sign up process: yeah, it's a few extra steps. It's purposely designed this way to help keep the forums and our community protected. Just as many companies are, we're targeted and some of these extra steps help us keep unwanted elements out of the community.
  3. We're super excited to announce availability of an update to both our MB-Check and MB-Clean utilities. For MB-Check, we've updated this to included both support for the latest Malwarebytes 3.1 as well as the ability to automatically collect log files. For MB-Clean, this has also been updated to support the latest Malwarebytes 3.1 as well as some other sweet enhancements. See above to get the latest versions as well as the detailed changelogs: MB-Check | MB-Clean
  4. Per your request, we've removed your account.
  5. We just pushed a new version (8.1.3): https://forums.malwarebytes.com/topic/199226-junkware-removal-tool-jrt-813-released/ Direct: https://downloads.malwarebytes.com/file/jrt/ @nukecad - let us know how it's working for you!
  6. We've got the build updated and it's with QA now. We're targeting the deployment of this new build within 24 hours. Again, if you're seeing this issue simply reboot your machine.
  7. We've figured this out. We're terminating "fontdrvhost" and that's causing the issues you're seeing. How to fix: reboot your system. We're working on an updated build and we'll publish that ASAP. Thanks again for the bug report!
  8. Hey @nukecad. We're still troubleshooting this one. We'll be in touch soon.
  9. With the 4.1.19 update, Malwarebytes Staff signatures were broken. To fix, please do the following: Go here: https://forums.malwarebytes.com/settings/?area=signature Remove old sig Paste: https://www.malwarebytes.com/images/staff.png Press Ctrl + right-click on MB staff image, Edit image In the Link URL field, paste: https://www.malwarebytes.com/ Click update, then save This has been fixed. If you're still seeing this, force refresh the page.
  10. You're too fast!
  11. As you may have noticed, the forums was down for a few hours today. Just as many other sites and services around the net, our forums provider (Invision Power Services) was also affected by the Amazon AWS outage. Read more about the AWS outage and see AWS Service Health Dashboard here. We're back in business!
  12. Got it, thanks.
  13. @David H. Lipman from IPS... Which theme is the user using? What screen resolution are they viewing the site with? Which browser are they using?
  14. Thanks for this, @David H. Lipman. We've got a couple of items open with IPS around the editor and posting right now. We'll add this to discussion.
  15. The post is locked so we can more easily keep track of and respond to individual feedback. Feel free to start a new thread and post your 3.0.6 findings within the Malwarebytes 3.0 forum.