msherwood

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About msherwood

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  1. PM threads - Return to the beginning

    They haven't given a date yet. https://invisioncommunity.com/news/product-updates/invision-community-43-r1055 Yes, we submit almost all bugs reported and do so within the day or week they come up.
  2. PM threads - Return to the beginning

    They didn’t give us a version in which this will be fixed. My guess is it’ll be in 4.3.
  3. Forum Editor Cache bug is back

    @David H. Lipman - IPS has acknowledged and identified the bug. They are working with dev to get a fix tested and implemented (hopefully in the next update).
  4. Forum Editor Cache bug is back

    You posted this the week of the Web Protection / RAM issue. Ron was also out sick part of this week. It fell to the bottom of our priority list.
  5. Forum Editor Cache bug is back

    We're aware of this and have submitted it to IPS in the past. Just shared your example with them.
  6. spam from mbam?

    Thanks for letting us know, @brynn. We did not initiate this in any way. As @David H. Lipman mentioned, there is a massive campaign happening right now. We unfortunately are a target for both spam attacks and being used in the actual spam messages.
  7. In the early morning of Saturday, January 27, 2018, a faulty Web Protection update was released which caused a connection issue for many of our customers. As a side effect of the web protection blocks, the product also spiked memory usage and possibly caused a crash. We triaged the issue quickly and pushed a protection update on Saturday, January 27, 2018 at 10:48a PST. The affected products were Malwarebytes 3 Premium, Malwarebytes Management Console (MBMC), and Malwarebytes Endpoint Protection (aka Malwarebytes Cloud Console). Malwarebytes for Mac, Android, AdwCleaner, Incident Response and Breach Remediation were not and are not affected. For a complete description and root cause analysis please click here. Please note endpoints were not affected if they were turned off before Saturday, Jan 27, 2018 and then were not turned back on until after Saturday, Jan 27, 2018 at 11am PST. For affected endpoints, this thread is intended as recovery guidance. Guidance below applies to home users and/or Malwarebytes 3 Premium users. If you're a corporate user, click here for details on how to recover your systems. If you are not experiencing issues and/or are using Update package version 1.0.3808 or higher, you do not need to do anything. For home users and/or Malwarebytes 3 Premium users Restart PC - note it may take up to three restarts after the update to stabilize the system Verify you have Update package version 1.0.3808 or higher Open Malwarebytes Click Settings, then About tab Look for "Update package version 1.0.3808" or higher In most cases, 1-3 restarts will solve the issue. If after the restarts you're still experiencing high RAM usage and/or Web Protection is not starting, please continue below. If restarting does not solve the issues, please download and run MB-CLEAN Download MB-CLEAN Close all open applications Double-click and run mb-clean-3.1.0.1031.exe A prompt with an option to clean up the system will appear: click Yes Yes - will proceed with backing up the license key (Malwarebytes 3.x only) and initiating the cleanup process Once the cleanup process is completed, a prompt will appear: Yes - will proceed and post reboot you will be prompted to continue with the downloading, installation and activation of latest version of Malwarebytes 3 No - will exit the utility and you will not be prompted (post reboot) to download, reinstall and re-activate (not recommended) We recommend rebooting immediately. Additionally, stopping at this step is not recommended and will most likely not resolve your issue(s). Upon reboot, a prompt will appear: click Yes Yes - will download, install and activate the latest version of Malwarebytes 3 No - will exit the utility and Malwarebytes 3 will not be downloaded, reinstalled or re-activated (not recommended) Verify you have Update package version 1.0.3808 or higher Open Malwarebytes Click Settings, then About tab Look for "Update package version 1.0.3808" or higher If the above does not solve your issues and you're a home user and/or Malwarebytes 3 Premium user, please start a new topic.
  8. Malware memory problem

    Taking this to PM per @rogerfarr's message to me.
  9. We do have these and much more implemented. Some of the current ones coming in (specifically over the last three weeks) are humans. We have to carefully weigh the cost of making it harder for them versus making it harder for our customers to use and enjoy the community. If you've got more ideas to share, please do!
  10. Latest tools?

    You can get MB-Clean here: https://downloads.malwarebytes.com/file/mb_clean - this will pull down the latest Malwarebytes build during its process. Full thread with this and other tools here:
  11. THANK YOU FOR A QUICK

    Thank you both for taking the time to say this. The team has been working non-stop to help take care of everyone.
  12. Kudos on the Quick Fix

    Thank you! We really appreciate hearing this. Thanks for sticking with us and for your support.
  13. Running Malwarebytes from a USB stick

    No it is not. you can install from the USB but you will need to get online for the current database update. You are welcome to post in the following topic and get free assistance removing the infection. https://forums.malwarebytes.com/forum/7-malware-removal-for-windows/ What @Porthos said is correct. However, we do have a portable option available for our computer repair shop partners via our Techbench program. You can read more about that here: https://www.malwarebytes.com/techbench/
  14. PM threads - Return to the beginning

    They have identified the issue and said it will be addressed in an upcoming update. No version or date was given.