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mbam_mtbr

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Everything posted by mbam_mtbr

  1. Hi @Harun1337, Yep, you're good. It's a Potentially Unwanted Program (not malware) that uses stolen registration keys to unlock apps that you would normally pay for. So not dangerous, but obviously something we would like to flag.
  2. Hi @Harun1337, Update. I added a detection for this as Android/PUP.Risktool.Keygen.dzr. It's pretty low level, and as long as you uninstall it you're all good.
  3. Hi @Harun1337, Did you install the app, or just download it to the phone? I am unable to install the app myself.
  4. Hi @Clang, Unfortunately, we only support the version that is currently on Google PLAY, so I can't help you there.
  5. Hi @Clang, If you go to Settings > About, what is the Malware detection version? As long as it's updating, you should be good.
  6. Hi @Undertale_fan, Yeah, I would probably uninstall it. It looks pretty shady to me.
  7. Hi @Joao1100, Not likely, but you can install our Malwarebytes for Android client just to be safe.
  8. Hi @mapleboard, Is the music playing via bluetooth? Malwarebytes doesn't disrupt this ability at all. Are you able to reproduce the issue by installing Malwarebytes again?
  9. Hey @Clang, Yep, it's a little different on 5.x.x. Here's how to send data: Client 5.x.x — Export diagnostic data Open Mobile Security on your mobile device. Tap Settings > General. Toggle on Enable diagnostic mode. Repeat the steps that led to the issue. Once the issue occurs, diagnostic mode records the incident. Return to the Malwarebytes app, tap Settings > General, then tap Export diagnostic Data. Send the diagnostic log to Malwarebytes.
  10. Hi @Pumphouse, My guess is that it's being disabled due to battery optimization. Some mobile device companies are very diligent about optimizing battery usage to preserve the battery. Since anti-malware scanners run in the in the background, they are a target for battery optimization turning them off. Follow this tutorial: disabling battery optimization. It's for Malwarebytes, but same applies to MS Defender. Weird, didn't realize Microsoft had an Android anti-malware scanner. Especially since their read and butter is Windows. Taught me something new!
  11. Hi @NewTricks, It appears this only applies to Windows and Mac: https://support.malwarebytes.com/hc/en-us/articles/360046347633
  12. Hi @Montana0603, I assume you followed this? Safe Browsing Scanner disabled in Malwarebytes for Android v5 So the issue now is that the web blocks are no longer in quarantine? I think the websites were just successfully blocked. I don't know if websites are really quarantined. That would be more for malware. I hope that makes sense... let me know,
  13. Hi @notaninja, We are sorry you are experiencing this issue. Please follow the steps below. Go to settings ---> apps and find/click Malwarebytes in the App info list Go to Storage & cache Click Clear Storage Click Clear cache Click the Back arrow to go back to Malwarebytes main App Info screen Click Uninstall Go to Google PLAY store and re-install Malwarebytes Restart your device If this does not help, please check if there any other security (anti-virus) application installed on your device and uninstall any other security apps. If all this doesn't work, let me know.
  14. Hi @WAcity, Can you explain why you may think you're are hacked? Have you turned off battery optimization for Malwarebytes? Some mobile device companies are very diligent about optimizing battery usage to preserve the battery. Since anti-malware scanners run in the in the background, they are a target for battery optimization turning them off. When first installing Malwarebytes, one of the action items is to turn off optimization for this reason. Nathan
  15. Hi @Maddy93, Not sure were you found that version, but it's definitely been tampered with. In general, we suggest installing from Google Play, but respect the decision to install elsewhere. However, you do so at your own risk. Games that are pay-for on Google Play are especially high risk when installed elsewhere.
  16. Hi @rpeachtree, That is correct. Newer versions of Malwarebytes for Android will not run on rooted devices. Due to added security dangers a rooted device can have, we no longer support rooted devices.
  17. Hi @GenK, Although I would suggest keeping Real-time protection enabled to scan any downloaded apps before they are installed, you certainly can add Malwarebytes without issues.
  18. Hi @nm_ps, Thanks for reaching out. @Porthos is correct with his response. I verified that when installing from Google Play, it is not detected. However, I did add a whitelist for the Google Play version in case it is sideloaded. Regardless, I find it concerning that the version found on Google Play is signed differently then the version on your website. Protectstar website version Signer #1 certificate DN: O=Protectstar Inc., L=Miami FL 33131, ST=USA Signer #1 certificate SHA-256 digest: eb08b61c4e5e749021ad5318a9437f1dec1a706d5db2c616cfa66f3408431334 Signer #1 certificate SHA-1 digest: 5d7096c4d32316955c4556321c0911a6f964ef53 Signer #1 certificate MD5 digest: f04e14b9c73b09d2de45656f2e73ae86 Signer #1 key algorithm: RSA Signer #1 key size (bits): 2048 Signer #1 public key SHA-256 digest: d5097d3b367cf4b1b6a5ecb881bb86b353cc8df0a97a71d71d0314a3abaaa7a9 Signer #1 public key SHA-1 digest: d6b8c5842d31a58b0b823c702459bbccb4bd057c Signer #1 public key MD5 digest: c469d619f50871d86b42edd6c610085a Google Play version Signer #1 certificate DN: CN=Android, OU=Android, O=Google Inc., L=Mountain View, ST=California, C=US Signer #1 certificate SHA-256 digest: 603f59a5475336bec1d6ca4a416f29e737bff2da6f57a7217312b1ea1820c3c8 Signer #1 certificate SHA-1 digest: 90efb3abf081926b98bcf84663ede091bef32978 Signer #1 certificate MD5 digest: fbe76076aceca1e0bcb7f67a8ca0e51a Signer #1 key algorithm: RSA Signer #1 key size (bits): 4096 Signer #1 public key SHA-256 digest: d4a9d6eb0e85dd98834f9e5c521e52aa5089757cb5bd9904a9a99182f9e232dc Signer #1 public key SHA-1 digest: 3b6255953e0b4ab91ca1f5bd68d7b342d5d328aa Signer #1 public key MD5 digest: cce62ad862b7c05fbe317ba2f2306464 The Google Play version uses a generic common name of Android, and the Protectstar website version have a common name. I would suggest using a digital certificate that is consistent among all apps, and uses a common name to eliminate confusion. Malware will often download a legitimate app from Google Play, modify the code to add malware, then resign it. In doing so, they can no longer upload to Google Play which checks against a keypair using the digital certificate when an app is uploaded. I am not saying your app is malware. However, you are using tactics commonly used by malware developers which is very confusing and concerning. Thanks for again for reaching out,
  19. Hi @TheeOne, For clarity, the symptoms you are experiencing is having trouble connecting to Wi-Fi networks, mainly in hotels? Anything else? Is your laptop an Apple as well? To my knowledge, there is not malware that affects iPhone capable of acting like a Worm. Cross platform in general are not common. Hotel Wi-Fi connections are just finicky in general in my experience. Do you have an older model of iPhone?
  20. Hi @Rockutuli, I think that feature can be turned off in Settings-> Accessibility.
  21. @Meghanistan, I'm seeing if someone from support can assist you since you can't create a ticket.
  22. Hi @Free_Fall, Nope, that should be it. It was probably just browser related, which you resolved by clearing data/cache on the browsers.
  23. Hi @Fortis, Our new Malwarebytes Mobile Security has everything built in. VPN, malware scanner, etc. If you are using Premium Plus subscription, your Android device counts as one device. Another option is to use Google PLAY to buy the subscription.
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