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mbam_mtbr

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Everything posted by mbam_mtbr

  1. Hi @jaybee12, That's an unusual error, and one I've never seen or can reproduce. Did you copy/paste from the commands given above? Maybe copy/paste into a text editor, then copy/paste again from there in case there are any weird formatting being copied over? Could you try this command and see what it outputs? adb shell pm list users Nathan
  2. Hi @jaybee12, Follow this guide: Warning: Make sure to read and follow section Restoring apps onto the device (without factory reset) thoroughly in case you need to restore one of these. Once at step 7 under Uninstalling Adups via ADB command line, use the following commands adb shell pm uninstall -k --user 0 com.android.screenmgr adb shell pm uninstall -k --user 0 com.android.mediaplay adb shell pm uninstall -k --user 0 com.swt.kax.ryh adb shell pm uninstall -k --user 0 com.system.ni.is adb shell pm uninstall -k --user 0 com.android.ashowchain.a adb shell pm uninstall -k --user 0 com.nts.gtf.zwt If you need help with any of this, let me know. Good luck! Nathan
  3. Hi @MAZJ9292, Could you send me an Apps Report? I like to take a more thorough look into this. To send an Apps Report with Malwarebytes for Android use the following instructions. 1.Open the Malwarebytes for Android app. 2.Tap the Menu icon. 3. Tap Your apps. 4. Tap three lines icon in upper right corner. 5. Tap Send to support Choose an email app to send Apps Report. Your email app will open with the Apps Report included. Send the Apps Report to create a ticket. PM me the email used and/or the ticket number assigned. Nathan
  4. Hi @emmanuel_2u, PM sent with removal instructions. Nathan
  5. Hi @jaybee12, You can use the method here to uninstall (for current user😞 If you send me an Apps Report, I can further assist you on which to uninstall and how. To send an Apps Report with Malwarebytes for Android use the following instructions. 1.Open the Malwarebytes for Android app. 2.Tap the Menu icon. 3. Tap Your apps. 4. Tap three lines icon in upper right corner. 5. Tap Send to support Choose an email app to send Apps Report. Your email app will open with the Apps Report included. Send the Apps Report to create a ticket. PM me the email used and/or the ticket number assigned. Nathan
  6. Hi @ElectroTheDevolian, Well, I can tell you that Malwarebytes for Android definitely does not disable Google Play Protect. We list it in the Security Audit to insure it is on, and warn customers if it is not. Furthermore, there is no functionality to allow Malwarebytes for Android to disable. The only way I am aware of to disable Google Play Protect is to explicitly disable manually. When you go to Settings > Security > Google Play Protect, is Scan device for security threats toggled on? Nathan
  7. Hi @emmanuel_2u, Well, the good news you won't have to root your device. We have a method to uninstall system level apps (for current user) here: If you send me an Apps Report, I can tell you exactly what app is uninstall and look for other apps that may be causing issues. To send an Apps Report with Malwarebytes for Android use the following instructions. 1.Open the Malwarebytes for Android app. 2.Tap the Menu icon. 3. Tap Your apps. 4. Tap three lines icon in upper right corner. 5. Tap Send to support Choose an email app to send Apps Report. Your email app will open with the Apps Report included. Send the Apps Report to create a ticket. PM me the email used and/or the ticket number assigned. In the meantime, if this is what I think it is, then using this command should uninstall: adb shell pm uninstall -k --user 0 com.transsion.statisticalsales Nathan
  8. Hi @MalwareAndroid, The 333rd app not being scanned is Malwarebytes for Android. We don't scan ourselves for malware, but we do include ourselves in the privacy audit. Nathan
  9. mbam_mtbr

    Unwanted pop ups

    Hi @Richardhurst, These types of ads could be browser related. This is caused by the way most browsers handle redirections executed by javascript code. Most browsers don't do a great job of preventing these redirects, which also cause ad pop-ups. Advertising affiliates are aware of this, and exploit this weakness. Even if an advertising affiliate is shut down for using this exploit, they just come back with a different affiliate id and are right back at it. The best way to block these pop-ups are to try a different browsers, disable javascript, install a browser with ad blocking (like Opera), and/or install Ad-block Plus. If you encounter these pop-ups again, back out of them using Android's back key. Also, clearing your history and cache will help stop the ads from reoccurring. Also, these could be caused by Adware installed on your device. If you send me an Apps Report, I can check for Adware. To send an Apps Report with Malwarebytes for Android use the following instructions. 1.Open the Malwarebytes for Android app. 2.Tap the Menu icon. 3. Tap Your apps. 4. Tap three lines icon in upper right corner. 5. Tap Send to support Choose an email app to send Apps Report. Your email app will open with the Apps Report included. Send the Apps Report to create a ticket. PM me the email used and/or the ticket number assigned. Thanks for reaching out, Nathan
  10. Hi @ElectroTheDevolian, If you like me to take a deeper look into apps on the device, you can send an Apps Report. To send an Apps Report with Malwarebytes for Android use the following instructions. 1.Open the Malwarebytes for Android app. 2.Tap the Menu icon. 3. Tap Your apps. 4. Tap three lines icon in upper right corner. 5. Tap Send to support Choose an email app to send Apps Report. Your email app will open with the Apps Report included. Send the Apps Report to create a ticket. PM me the email used and/or the ticket number assigned. Also, if you are seeing ads it may be caused by browser related ads. This is caused by the way most browsers handle redirections executed by javascript code. Most browsers don't do a great job of preventing these redirects, which also cause ad pop-ups. Advertising affiliates are aware of this, and exploit this weakness. Even if an advertising affiliate is shut down for using this exploit, they just come back with a different affiliate id and are right back at it. The best way to block these pop-ups are to try a different browsers, disable javascript, install a browser with ad blocking (like Opera), and/or install Ad-block Plus. If you encounter these pop-ups again, back out of them using Android's back key. Also, clearing your history and cache will help stop the ads from reoccurring. Thanks for reaching out, Nathan
  11. mbam_mtbr

    Database Doesn't Update

    Hi @R123, This is a known issue on a limited amount of mobile devices. This will be addressed in your next release. In the meantime, below are some methods to resolve until the update comes out. If you are having trouble with our Database Version not updating, there are a couple of methods you can try. Each method should be attempted individually, and if one doesn’t work, try another: Clear Malwarebytes for Android cache Go to Settings Go to Apps Find and click Malwarebytes In Malwarebytes app info page, click Storage Click Clear cache Update using mobile data, not WiFi (warning: mobile data usage applies) Turn off WiFi Open Malwarebytes for Android Under Database Version, press UPDATE NOW Turn WiFi back on Reboot your device In Google Play, see if Malwarebytes needs to be updated Open Google Play Click the three lines that indicate the menu in the upper left Click My apps & games Look for Malwarebytes in update list If all else fails, uninstall Malwarebytes for Android and reinstall from Google Play Nathan
  12. mbam_mtbr

    Unable to update data base

    Hi @royorosco77, This is a known issue on a limited amount of mobile devices. This will be addressed in your next release. In the meantime, below are some methods to resolve until the update comes out. If you are having trouble with our Database Version not updating, there are a couple of methods you can try. Each method should be attempted individually, and if one doesn’t work, try another: Clear Malwarebytes for Android cache Go to Settings Go to Apps Find and click Malwarebytes In Malwarebytes app info page, click Storage Click Clear cache Update using mobile data, not WiFi (warning: mobile data usage applies) Turn off WiFi Open Malwarebytes for Android Under Database Version, press UPDATE NOW Turn WiFi back on Reboot your device In Google Play, see if Malwarebytes needs to be updated Open Google Play Click the three lines that indicate the menu in the upper left Click My apps & games Look for Malwarebytes in update list If all else fails, uninstall Malwarebytes for Android and reinstall from Google Play Nathan
  13. Hi @deucy14, Try this link: https://my.malwarebytes.com/en/subscriptions If you haven't already, you'll need to create an account. Info on the 90-day trial is here: https://www.malwarebytes.com/promotions/ Nathan
  14. Hi @Daz1387, By premium license, are you referring to Lifetime license? If so, here's the what it says in our Malwarebytes on Android FAQs Can I use my Lifetime license to get Malwarebytes Premium on my Android device? Lifetime licenses were discontinued as of March 2014 and can only be used to activate Malwarebytes Premium on a Windows device. To activate Malwarebytes Premium on Android devices, purchase a license key from the Malwarebytes website or purchase Malwarebytes from the Google Play Store. Let me know if this addresses your question, Nathan
  15. mbam_mtbr

    Android/PUP.Riskware.Agent.edi

    Hi @Wanderlustus, The report provides me with information in order to track down the exact infection. If you prefer, you could just create the report, but not send the whole report (go to step 5 and stop). Instead, just PM me the line with the infected apps package name, md5, etc. Nathan
  16. mbam_mtbr

    Android/PUP.Riskware.Agent.edi

    Hi @Wanderlustus, If you could send an Apps Report, we can look into this further. To send an Apps Report with Malwarebytes for Android use the following instructions. 1.Open the Malwarebytes for Android app. 2.Tap the Menu icon. 3. Tap Your apps. 4. Tap three lines icon in upper right corner. 5. Tap Send to support Choose an email app to send Apps Report. Your email app will open with the Apps Report included. Send the Apps Report to create a ticket. PM me the email used and/or the ticket number assigned. Nathan
  17. Hi @UturnDave, When you purchased a license for PC, did you buy multiple device licenses? Most likely the license never worked on your Android, and you were just running the free trial. You would need to purchase a license via Google Play for Premium features. However, our malware scanner is always free to use. Nathan
  18. Hi @Smarion1, If you can send me an Apps Report, I can look further into this. To send an Apps Report with Malwarebytes for Android use the following instructions. 1.Open the Malwarebytes for Android app. 2.Tap the Menu icon. 3. Tap Your apps. 4. Tap three lines icon in upper right corner. 5. Tap Send to support Choose an email app to send Apps Report. Your email app will open with the Apps Report included. Send the Apps Report to create a ticket. PM me the email used and/or the ticket number assigned. Nathan
  19. Hi @Smarion1, Nothing to worry about here. These are just cached files used by legitimate apps to function. Cached files are just files that hold temporary data. Nathan
  20. Hi @Smarion1, You may want to try contacting our support staff. They will be able to resolve this issue. Nathan
  21. mbam_mtbr

    Licence Problems

    Hi @FeeDee, You may want to start by checking our Malwarebytes on Android FAQs. If that isn't helpful, I would suggest contacting our support staff. They will be able to resolve this issue. Nathan
  22. Hi @Kiri777, You can use the methods highlighted here to remove: Also, if you send an Apps Report I can look further into this infection and provide guidance. To send an Apps Report with Malwarebytes for Android use the following instructions. 1.Open the Malwarebytes for Android app. 2.Tap the Menu icon. 3. Tap Your apps. 4. Tap three lines icon in upper right corner. 5. Tap Send to support Choose an email app to send Apps Report. Your email app will open with the Apps Report included. Send the Apps Report to create a ticket. PM me the email used and/or the ticket number assigned. Nathan
  23. Hi @xD1G0x, Looks like something is redirecting web traffic. I would try clearing your history and cache in your browser. Send me another Apps Report, and I'll have another look. Once again, to send an Apps Report with Malwarebytes for Android use the following instructions. 1.Open the Malwarebytes for Android app. 2.Tap the Menu icon. 3. Tap Your apps. 4. Tap three lines icon in upper right corner. 5. Tap Send to support Choose an email app to send Apps Report. Your email app will open with the Apps Report included. Send the Apps Report to create a ticket. PM me the email used and/or the ticket number assigned. Also, we have an updated method to dealing with pre-installed malware like Adups: Hopefully we can do something more permanent this time to stop this from happening, Nathan
  24. OlĂĄ @Berguissimo, Desculpe meu portuguĂȘs. Estou usando o Google Tradutor para escrever. VocĂȘ pode usar o LOGCAT para ver os registros em seu dispositivo: https://developer.android.com/studio/command-line/logcat O LOGCAT produz muitos logs, portanto, pode ser difĂ­cil encontrar logs Ășteis. A melhor coisa que vocĂȘ pode fazer Ă© atualizar suas senhas para as mais fortes que nĂŁo sĂŁo usadas em nenhum outro lugar. Nathan
  25. mbam_mtbr

    Netfind

    Hi @doyle12, Everything looks clean on the apps side. Hopefully the updates fixed your issues. You may want to consider installing another email client, like Gmail, if you keep having email issues. Nathan
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