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mbam_mtbr

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Everything posted by mbam_mtbr

  1. Hi @Snootch This warning is from our advanced ransomware scanner. Apps that have elevated privileges and that have been installed using side loading (anything installed outside of Google Play) are flagged as potential ransomware. Installation from outside the Play Store plus elevated privileges are big red flags. Therefore, we warn our customers that a suspicious app was installed that displays ransomware like properties. It’s up to the user to ignore our warnings or not. Ransomware is particularity dangerous, and this warning gives users the ability to cut it off before it’s too late. Thanks for reaching out, Nathan
  2. Hi @natsuhiko, Yes, try the methods above first. After that, if it's still happening let me know. Nathan
  3. Hi @Powershell, I have never heard of such a case. However, I can certainly take a look to see if there is anything suspicious on the phone if you send me an Apps Report. To send an Apps Report with Malwarebytes for Android use the following instructions. 1.Open the Malwarebytes for Android app. 2.Tap the Menu icon. 3. Tap Your apps. 4. Tap three lines icon in upper right corner. 5. Tap Send to support Choose an email app to send Apps Report. Your email app will open with the Apps Report included. Send the Apps Report to create a ticket. Private Message (PM) me the email used and/or the ticket number assigned. Nathan
  4. Hi @galarico, Sounds like a case of preinstalled malware known as Adups. Here is instructions on how to remove: Thanks for reaching out, Nathan
  5. Hi @TempLost, Most likely your Malwarebytes for Android updated to our newest version, 3.7.2, which we just released recently. Glad the issue is resolved, Nathan
  6. Hi @TempLost, The best way we can troubleshoot this would be for you to contact our support staff -> https://support.malwarebytes.com/community/contactsupport/pages/home-support They can check version you are on, your license key, etc to be able to better assist. Nathan
  7. Hi @OrangeCrate, You will need to wait until the Google Play license expires. Then you can add the other license. Nathan
  8. Hi @Marychan If you upgrade to premium within the Malwarebytes for Android app installed from Google Play, there is nothing to worry about. Nathan
  9. Hi @Marychan, The subscription is done through Google Play. Thus, it may need your Google account information, which is most likely your email. The 29.99 is mainly for PC, however you could technically use it on mobile. Keep in mind that the 29.99 is by device, so you could only put it on one device. The £10.99 via Google Play is definitely the way to go, and will follow you on any Android device you use your Google Account on. Nathan
  10. Hi @Myxkul, Just wanted to verify your issue was resolved. Thanks, Nathan
  11. Hi @ElectroTheDevolian, Has this happened since? Could have just been an ad in YouTube. Nathan
  12. Hi @AndYet, I apologize for the delay as I was out of office yesterday. Upon further review, there is definitely the presence of sms activity in the code of Samsung Billing. In reality, the activity would be closer to PUP.Riskware,SmsPay then PUP.Riskware.SmsReg. SmsPay is a program that is used to pay using sms. However, with this being so close to the line between what we consider Potentially Unwanted Programs (PUP) and it being a system app on some phones, we are going to defer to leaving it disabled. Please note that PUP is NOT malware. Thus, there was no real threat presence, just simply a warning to customers. We would recommend NOT using Samsung Billing using sms, but will leave it as a "clean" app. Nathan
  13. Hi @AndYet, Android/PUP.Riskware.SMSreg.WWPA is simply a potentially unwanted program that uses sms to register itself. We will investigate this further, but in the meantime we disabled the trace. If you can send an Apps Report, we can further verify. To send an Apps Report with Malwarebytes for Android use the following instructions. 1.Open the Malwarebytes for Android app. 2.Tap the Menu icon. 3. Tap Your apps. 4. Tap three lines icon in upper right corner. 5. Tap Send to support Choose an email app to send Apps Report. Your email app will open with the Apps Report included. Send the Apps Report to create a ticket. Private Message (PM) me the email used and/or the ticket number assigned. Nathan
  14. Hi @bumblebee, As long as you didn't enter any personal information, you should be fine. If you start getting pop-ups, clearing your history and cache will help stop the ads from reoccurring. Nathan
  15. Hi @pawelr, Oh okay, I see. You can tell they are on your phone from the scan, but can't find them. You might need is a file manager that can access the root directory. I would try Amaze File Manager. You can then get to the root directory by going to any path from the menu, and then clicking on the path at the top. It will then allow you to navigate all the way to root (the phone icon). There is also an "Apks" option in the menu that may display them as well. Hope this works for you, Nathan
  16. Hi @pawelr, If Malwarebyted for Android detected them at some point, they would have been removed from the device's storage. Even if they weren't installed. If you still think they are on your device, they would most likely be in your Downloads folder. Nathan
  17. Hi @mistertonmick & @MAXBAR1, Sorry for the delay. You may want to try this: https://support.malwarebytes.com/docs/DOC-2696?origin_team=T9182B16E Let me know if it fixes your issue, Nathan
  18. Hi @mikewillnot, Would you be able to provide the Google PLAY link to the banking app? Thanks so much! Nathan
  19. Hi @TheCloudPainter, Glad you figured it out! Sorry we weren't more help. With the Adware removed, you should be clean now. Nathan
  20. Hi @mikewillnot, I'll send this over to our moible dev team to have a look. Sorry for the inconvenience. Thanks for letting us know, Nathan
  21. Hi @brendanjj, These types of ads are browser related. This is caused by the way most browsers handle redirections executed by javascript code. Most browsers don't do a great job of preventing these redirects, which also cause ad pop-ups. Advertising affiliates are aware of this, and exploit this weakness. Even if an advertising affiliate is shut down for using this exploit, they just come back with a different affiliate id and are right back at it. If you encounter these pop-ups again, back out of them using Android's back key. Also, clearing your history and cache will help stop the ads from reoccurring. Thanks for reaching out, Nathan
  22. Hi @PapierKorb, Agreed! I'll chat with mobile dev and see if we can update the wording on PUP/Monitor apps when detected. Nathan
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