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mbam_mtbr

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Everything posted by mbam_mtbr

  1. Hi @Celly, I do not believe that it will remove bookmarks as that would be tied to your Google account in the cloud. It would just clear data for the Chrome app. Is there a MANAGE SPACE button instead? You could click that then go to MANAGE and see if you can clear the individual sites data. Or, just do CLEAR ALL DATA if all else fails. Nathan
  2. Hi @Celly, Lets try this. First, clear your history and cache within the Chrome app (sounds like you have already done this step). In addition, clear the Storage & Cache within the Chrome's App Info itself also helps: Go to Settings > App Info Go to your browser app icon in App info list (such as Chrome) and click on it Once in your browser’s App info, go to Storage & cache Click Clear Storage Click Clear cache Nathan
  3. Hi @Celly, I would just close out those tabs. It just shows what you've recently visited, so unless you click on them again to open, you should be safe. Nathan
  4. Hi @Valentina, It appears to be safe: https://www.virustotal.com/gui/url/1246230abc2a9d95f4d74f1d42fdb86ec74cc2ab4071f4cd5a7c7795abce61d2/detection Nathan
  5. Hi @abhiace, Sent you a Private Message addressing your question. Nathan
  6. Hi @abhiace, Looking at some of the other apps that could be in question, I think you are good moving forward. Nathan
  7. Hi @abhiace, Thanks for bringing this to our attention. This issue has been resolved and will no longer be detected in future database versions. Thanks again, Nathan
  8. Hi @Brickstin, No worries! You may want to read up on all the prior issues/suggestions here as well. I saw that Assurance Wireless is now T-mobile. Although it sucks about the slower network, they might put an end to some of this pre-installed garbage. Nathan
  9. Hi @Dgedg, Have you already followed the guidance posted here? If you could send an Apps Report, I can make sure we are detecting everything. To send an Apps Report with Malwarebytes for Android use the following instructions. Open the Malwarebytes for Android app. Tap the Menu icon. Tap Your apps. Tap three lines icon in upper right corner. Tap Send to support Choose an email app to send Apps Report. Your email app will open with the Apps Report included. At this point, it would be very helpful to mention you are submitting via recom
  10. Hi @blownawayin5, I would start by making sure there isn't anything in your browser opening causing this. Also try clearing your history and cache within the browser will help stop the ads from reoccurring. In addition, clearing the Storage & Cache within the browser’s App Info itself also helps: Go to Settings > App Info Go to your browser app icon in App info list (such as Chrome) and click on it Once in your browser’s App info, go to Storage & cache Click Clear Storage Click Clear cache We can also look at your apps if y
  11. Hi @Darien, Good to hear you convinced Assurance Wireless to send a non-UMX phone. Also avoid ANS. If available, I would try to stick to phone manufacturers that are more well known. Unfortunately, you can no longer see the phone options on Assurance Wireless' website or I'd give recommendations. Nathan
  12. HI @DaNewFixer, Do you know what Android OS version nVidia Shield TV? Currently, Malwarebytes for Android works on Android OS 6.0 and above. Can you install apps from stores outside of Google PLAY on your nVidia Shield TV? Nathan
  13. Hi @Tiesys2, Okay, we'll close the ticket. Let me know if you anything else. Nathan
  14. Hi @Tiesys2, I'll ask our forums team to look into way you are being flagged as "spam". If you contact our Malwarebytes Support, I'm sure they could refund your Malwarebytes for Android for Apple. Nathan
  15. Hi @Tiesys2, Actually, I stumbled across your ticket yesterday and was the one that told Rocco to send those instructions. Sorry they are so complicated, but they are the best we have for now. I also wrote a blog about the typical: https://blog.malwarebytes.com/android/2021/04/pre-installed-auto-installer-threat-found-on-android-mobile-devices-in-germany/ If you like to ditch the phone, but keep the costs down I would suggest buying a refurbished/renew phone of a reputable manufacturer. For example, a refurbished/renew Google Pixel 2. Unfortunately, we are seeing a raise in pr
  16. HI @Tiesys2, Okay, lets try this then. Clearing your history and cache within the browser may help stop this from reoccurring. In addition, clearing the Storage & Cache within the browser’s App Info itself also helps: Go to Settings > App Info Go to your browser app icon in App info list (such as Chrome) and click on it Once in your browser’s App info, go to Storage & cache Click Clear Storage Click Clear cache In addition, if you could send an Apps Report I can check for malware. To send an Apps Report with Malwarebytes
  17. Hi @Kukkatto, I posted a blog on how to resolve yesterday: https://blog.malwarebytes.com/android/2021/04/pre-installed-auto-installer-threat-found-on-android-mobile-devices-in-germany/ We have com.setmktdsings.asmitasmkutapp classified as Android/PUP.Riskware.HiddenAds.mktds. HiddenAds will pop up annoying ads in browser and other locations. Nathan
  18. Hi @Feurtel, With the command adb shell pm disable, it has a high probability of re-enabling itself. We have seen this in the past with other Auto Installers. I would strongly recommend the uninstall. However, you can check it after a couple of days to see if the disable stuck. Nathan
  19. Hi @Tiesys2, Let me guess. UMX phone? I assure that you are far from alone: Nathan
  20. Hi @Mark-Herzog, Gigaset pushing an update to fix the issue would be the most ideal solution. Lets hope that happens sooner than later. I'm writing up a blog to publish about the topic, which should inspire them to find a solution quicker. Nathan
  21. Hi @Feurtel, Well shoot. That should work. Maybe try typing it out manually just to make sure there are no issues with copy/pasting over weird formatting. Well, at least you are safe from malware being installed. Worse case scenario, a factory reset will re-install com.redstone.ota.ui. Hopefully it doesn't come to that though. Nathan
  22. Hi @Mark-Herzog, For the specific variant Android/PUP.Riskware.Autoins.Redstone, you will need to run this command: adb shell pm uninstall -k --user 0 com.redstone.ota.ui It is slightly different then the command listed in step 7 under Uninstalling Adups via ADB command line listed in the tutorial I linked since it's a slightly different variant of Auto Installer. I apologize that this is a complicated method. Unfortunately, it's the best we have at the time. And yes, it appears it is the same malware as found in the article you linked. Nathan
  23. Hi @Feurtel, Try this: adb shell pm install -r --user 0 /system/app/Rsota/Rsota.apk There could have been an extra space in the last command. Also, try doing this command: adb shell pm list packages -f Notice that this is without the -u which is used to show uninstalled apps. If com.redstone.ota.ui is still in the list of the output then it's installed. Nathan
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