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Infection and Cleaning Result Confirmation?

Rayz
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AdvancedSetup

AdvancedSetup

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Hello @Rayz

Please ask to have your topic closed on Bleepingcomputer

Then run the following

 

Please run the following steps and post back the logs as an attachment when ready.
Temporarily disable your antivirus or other security software first. Make sure to turn it back on once the scans are completed.
Temporarily disable Microsoft SmartScreen to download software below if needed. Make sure to turn it back on once the scans are completed.
If you still have trouble downloading the software please click on Reveal Hidden Contents below for examples of how to allow the download.
 

Spoiler
 
 
 
 
Spoiler

When downloading with some browsers you may see a different style of screens that may block FRST from downloading. The program is safe and used hundreds of times a week by many users.

Example of Microsoft Edge blocking the download

image.png

image.png

image.png

 



STEP 01

  • If you already have Malwarebytes installed then open Malwarebytes and click on the Scan button. It will automatically check for updates and run a Threat Scan.
  • If you don't have Malwarebytes installed yet please download it from here and install it.
  • Once installed then open Malwarebytes and select Scan and let it run.
  • Once the scan is completed make sure you have it quarantine any detections it finds.
  • If no detections were found click on the Save results drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
  • If there were detections then once the quarantine has completed click on the View report button, Then click the Export drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
  • If the computer restarted to quarantine you can access the logs from the Detection History, then the History tab. Highlight the most recent scan and double-click to open it. Then click the Export drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
  • If Malwarebytes won't run then please skip to the next step and let me know in your next reply that the scanner would not run.

STEP 02

Please download AdwCleaner by Malwarebytes and save the file to your Desktop.

  • Double-click to run the program
  • Accept the End User License Agreement.
  • Wait until the database is updated.
  • Click Scan Now.
  • When finished, if items are found please click Quarantine.
  • Your PC should reboot now if any items were found.
  • After reboot, a log file will be opened. Attach or Copy its content into your next reply.

RESTART THE COMPUTER Before running Step 3

STEP 03
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens, click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here each time
  • Please attach the Additions.txt log to your reply as well.
  • On your next reply, you should be attaching frst.txt and additions.txt to your post, every time.

 

Thanks

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Rayz

Rayz

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35 minutes ago, AdvancedSetup said:

Hello @Rayz

Please ask to have your topic closed on Bleepingcomputer

Then run the following

 

Please run the following steps and post back the logs as an attachment when ready.
Temporarily disable your antivirus or other security software first. Make sure to turn it back on once the scans are completed.
Temporarily disable Microsoft SmartScreen to download software below if needed. Make sure to turn it back on once the scans are completed.
If you still have trouble downloading the software please click on Reveal Hidden Contents below for examples of how to allow the download.
 

  Reveal hidden contents
 
 
 
 
Spoiler

When downloading with some browsers you may see a different style of screens that may block FRST from downloading. The program is safe and used hundreds of times a week by many users.

Example of Microsoft Edge blocking the download

image.png

image.png

image.png

 



STEP 01

  • If you already have Malwarebytes installed then open Malwarebytes and click on the Scan button. It will automatically check for updates and run a Threat Scan.
  • If you don't have Malwarebytes installed yet please download it from here and install it.
  • Once installed then open Malwarebytes and select Scan and let it run.
  • Once the scan is completed make sure you have it quarantine any detections it finds.
  • If no detections were found click on the Save results drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
  • If there were detections then once the quarantine has completed click on the View report button, Then click the Export drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
  • If the computer restarted to quarantine you can access the logs from the Detection History, then the History tab. Highlight the most recent scan and double-click to open it. Then click the Export drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
  • If Malwarebytes won't run then please skip to the next step and let me know in your next reply that the scanner would not run.

STEP 02

Please download AdwCleaner by Malwarebytes and save the file to your Desktop.

  • Double-click to run the program
  • Accept the End User License Agreement.
  • Wait until the database is updated.
  • Click Scan Now.
  • When finished, if items are found please click Quarantine.
  • Your PC should reboot now if any items were found.
  • After reboot, a log file will be opened. Attach or Copy its content into your next reply.

RESTART THE COMPUTER Before running Step 3

STEP 03
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens, click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here each time
  • Please attach the Additions.txt log to your reply as well.
  • On your next reply, you should be attaching frst.txt and additions.txt to your post, every time.

 

Thanks

Thank you for the detailed steps. I've asked for the topic to be closed there. I've also located more software that needs to be removed and reinstalled with authentic & valid registration. Once that topic is closed there I'll post the updated result list here (Both Malwarebytes & AdwCleaner were clean).

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Rayz

Rayz

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9 hours ago, AdvancedSetup said:

Hello @Rayz

Please ask to have your topic closed on Bleepingcomputer

Then run the following

 

Please run the following steps and post back the logs as an attachment when ready.
Temporarily disable your antivirus or other security software first. Make sure to turn it back on once the scans are completed.
Temporarily disable Microsoft SmartScreen to download software below if needed. Make sure to turn it back on once the scans are completed.
If you still have trouble downloading the software please click on Reveal Hidden Contents below for examples of how to allow the download.
 

  Reveal hidden contents
 
 
 
 
Spoiler

When downloading with some browsers you may see a different style of screens that may block FRST from downloading. The program is safe and used hundreds of times a week by many users.

Example of Microsoft Edge blocking the download

image.png

image.png

image.png

 



STEP 01

  • If you already have Malwarebytes installed then open Malwarebytes and click on the Scan button. It will automatically check for updates and run a Threat Scan.
  • If you don't have Malwarebytes installed yet please download it from here and install it.
  • Once installed then open Malwarebytes and select Scan and let it run.
  • Once the scan is completed make sure you have it quarantine any detections it finds.
  • If no detections were found click on the Save results drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
  • If there were detections then once the quarantine has completed click on the View report button, Then click the Export drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
  • If the computer restarted to quarantine you can access the logs from the Detection History, then the History tab. Highlight the most recent scan and double-click to open it. Then click the Export drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
  • If Malwarebytes won't run then please skip to the next step and let me know in your next reply that the scanner would not run.

STEP 02

Please download AdwCleaner by Malwarebytes and save the file to your Desktop.

  • Double-click to run the program
  • Accept the End User License Agreement.
  • Wait until the database is updated.
  • Click Scan Now.
  • When finished, if items are found please click Quarantine.
  • Your PC should reboot now if any items were found.
  • After reboot, a log file will be opened. Attach or Copy its content into your next reply.

RESTART THE COMPUTER Before running Step 3

STEP 03
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens, click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here each time
  • Please attach the Additions.txt log to your reply as well.
  • On your next reply, you should be attaching frst.txt and additions.txt to your post, every time.

 

Thanks

The Post on B.C. has been closed. Here are the files requested (ESETOnline Scanner also reported clean). I've done a lot of reading over the last 24 hours and taken many steps to get the PC stable. I THINK it is clean as far as performance now compared the yesterday when I could barely move the mouse in my browser suddenly. 

Thank you for taking the time to help.

MBReport.txt AdwCleaner.txt Addition.txt FRST.txt

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AdvancedSetup

AdvancedSetup

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Please go to Control Panel, Programs, Programs and Features, Uninstall a program

Then right-click and uninstall the following

  • CCleaner
  • ESET Antivirus
     

 

Please run the following fix @Rayz

 

 

 

 

NOTE: Please read all of the information below before running this fix.

  • NOTICE: This script was written specifically for this user, for use on this particular machine.
  • Running this on another machine may cause damage to your operating system that cannot be undone.

Once the fix has been completed, please attach the file FIXLOG.TXT to your next reply

Farbar program:   FRST64_4.exe

Save the attached file:  FIXLIST.TXT to this folder D:\Downloads

NOTE. It's important that both files, FRST64_4.exe, and fixlist.txt are in the same location or the fix will not work.

Please make sure you disable any real-time antivirus or security software before running this script. Once completed, make sure you re-enable it.

 

 

Run the Farbar program with Admin rights and press the Fix button just once and wait.

The fix may possibly take up to 60 minutes to complete

If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log named Fixlog.txt in the same folder you ran the Farbar program from. Please attach that log on your next reply.

 

  1. NOTE:  This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity.
  2. NOTE: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications may be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed in most, but not all cases.
  3. NOTE: As part of this fix, it will also reset the network to default settings including the firewall. If you have custom firewall rules you need to save please export or save them first before running this fix.

The following directories are emptied:

  • Windows Temp
  • Users Temp folders
  • Edge, IE, FF, Chrome, and Opera caches, HTML5 storages, Cookies and History
  • Recently opened files cache
  • Discord cache
  • Java cache
  • Steam HTML cache
  • Explorer thumbnail and icon cache
  • BITS transfer queue (qmgr*.dat files)
  • Recycle Bin

Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

The system will be rebooted after the fix has run.

fixlist.txt

Thanks

 

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Rayz

Rayz

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48 minutes ago, AdvancedSetup said:

Please go to Control Panel, Programs, Programs and Features, Uninstall a program

Then right-click and uninstall the following

  • CCleaner
  • ESET Antivirus
     

 

Please run the following fix @Rayz

 

 

 

 

NOTE: Please read all of the information below before running this fix.

  • NOTICE: This script was written specifically for this user, for use on this particular machine.
  • Running this on another machine may cause damage to your operating system that cannot be undone.

Once the fix has been completed, please attach the file FIXLOG.TXT to your next reply

Farbar program:   FRST64_4.exe

Save the attached file:  FIXLIST.TXT to this folder D:\Downloads

NOTE. It's important that both files, FRST64_4.exe, and fixlist.txt are in the same location or the fix will not work.

Please make sure you disable any real-time antivirus or security software before running this script. Once completed, make sure you re-enable it.

 

 

Run the Farbar program with Admin rights and press the Fix button just once and wait.

The fix may possibly take up to 60 minutes to complete

If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log named Fixlog.txt in the same folder you ran the Farbar program from. Please attach that log on your next reply.

 

  1. NOTE:  This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity.
  2. NOTE: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications may be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed in most, but not all cases.
  3. NOTE: As part of this fix, it will also reset the network to default settings including the firewall. If you have custom firewall rules you need to save please export or save them first before running this fix.

The following directories are emptied:

  • Windows Temp
  • Users Temp folders
  • Edge, IE, FF, Chrome, and Opera caches, HTML5 storages, Cookies and History
  • Recently opened files cache
  • Discord cache
  • Java cache
  • Steam HTML cache
  • Explorer thumbnail and icon cache
  • BITS transfer queue (qmgr*.dat files)
  • Recycle Bin

Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

The system will be rebooted after the fix has run.

fixlist.txt 33.96 kB · 3 downloads

Thanks

 

Thank you. Uninstalled Both CCleaner & ESET Antivirus. Ran the FIX. Attached is the Result requested. BTW my assumption is it was a Quickbooks Keygen that caused this. Never gain. I should've known better.

Fixlog.txt

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AdvancedSetup

AdvancedSetup

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Thank you for the log. The fix ran well and also found and fixed some Windows issues.

Windows Resource Protection found corrupt files and successfully repaired them.

 

Please run the two following items

 

SecurityCheck by glax24              

I would like you to run a tool named SecurityCheck to inquire about the current security update status of some applications.

  • Download SecurityCheck by glax24: https://tools.safezone.cc/glax24/SecurityCheck/SecurityCheck.exe
  • If Microsoft SmartScreen blocks the download, click through to save the file
  • This tool is safe.   Smartscreen is overly sensitive.
  • If SmartScreen blocks the file from running click on More info and Run anyway
  • Right-click  with your mouse on the Securitycheck.exe  and select "Run as administrator"  and reply YES to allow to run & go forward
  • Wait for the scan to finish. It will open a text file named SecurityCheck.txt Close the file.  Attach it with your next reply.
  • You can find this file in a folder called SecurityCheck, C:\SecurityCheck\SecurityCheck.txt

 

image.png

image.png

image.png

 

 

 

Then run the following as well

 

 

 

Please download the following tool

Farbar Service Scanner and run it on the computer with the issue
http://www.bleepingcomputer.com/download/farbar-service-scanner/dl/62/

 

Make sure the following options are checked:

  • Internet Services
  • Windows Firewall
  • System Restore
  • Security Center/Action Center
  • Windows Update
  • Windows Defender

Click "Scan"

It will create a log (FSS.txt) in the same directory the tool is run.
Please attach the log to your next reply.

 

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8 minutes ago, AdvancedSetup said:

Thank you for the log. The fix ran well and also found and fixed some Windows issues.

Windows Resource Protection found corrupt files and successfully repaired them.

 

Please run the two following items

 

SecurityCheck by glax24              

I would like you to run a tool named SecurityCheck to inquire about the current security update status of some applications.

  • Download SecurityCheck by glax24: https://tools.safezone.cc/glax24/SecurityCheck/SecurityCheck.exe
  • If Microsoft SmartScreen blocks the download, click through to save the file
  • This tool is safe.   Smartscreen is overly sensitive.
  • If SmartScreen blocks the file from running click on More info and Run anyway
  • Right-click  with your mouse on the Securitycheck.exe  and select "Run as administrator"  and reply YES to allow to run & go forward
  • Wait for the scan to finish. It will open a text file named SecurityCheck.txt Close the file.  Attach it with your next reply.
  • You can find this file in a folder called SecurityCheck, C:\SecurityCheck\SecurityCheck.txt

 

image.png

image.png

image.png

 

 

 

Then run the following as well

 

 

 

Please download the following tool

Farbar Service Scanner and run it on the computer with the issue
http://www.bleepingcomputer.com/download/farbar-service-scanner/dl/62/

 

Make sure the following options are checked:

  • Internet Services
  • Windows Firewall
  • System Restore
  • Security Center/Action Center
  • Windows Update
  • Windows Defender

Click "Scan"

It will create a log (FSS.txt) in the same directory the tool is run.
Please attach the log to your next reply.

 

Nice to know Windows Resource Protection Repaired files. I'm going to dig through the result and try to learn which files. Attached are the 2 files requested.

SecurityCheck.txt FSS.txt

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AdvancedSetup

AdvancedSetup

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The elevation prompt for administrators disabled
^It is recommended to enable (default): Win+R typing UserAccountControlSettings and Enter^

 

Please uninstall, update, or otherwise address the following as appropriate for your system.

 

7-Zip 19.00 (x64) v.19.00 Warning! Download Update | Uninstall old version and install new one.
Audacity 3.2.1 v.3.2.1 Warning! Download Update
calibre 64bit v.6.6.1 Warning! Download Update
Discord v.1.0.9004 Warning! Download Update
FileZilla 3.62.2 v.3.62.2 Warning! Download Update
foobar2000 v1.6.12 v.1.6.12 Warning! Download Update
GIMP 2.10.32-1 v.2.10.32 Warning! Download Update
KeePass Password Safe 2.50 v.2.50 Warning! Download Update
KeePassXC v.2.6.6 Warning! Download Update
Microsoft Teams v.1.6.00.4472 Warning! Download Update
Notepad++ (64-bit x64) v.8.4.6 Warning! Download Update
paint.net v.4.3.12 Warning! Download Update
Signal 5.36.0 v.5.36.0 Warning! Download Update
Slack v.4.31.155 Warning! Download Update
Spotify v.1.2.10.760.g52970952 Warning! Download Update
TeamViewer v.15.40.8 Warning! Download Update
Telegram Desktop version 4.2 v.4.2 Warning! Download Update
WinSCP 5.21.3 v.5.21.3 Warning! Download Update

 

 

Then restart the computer and check for Windows Updates and install any found.

 

As you're running KeePass you may want to review the following


KeePass vulnerability allows attackers to access the master password
https://www.malwarebytes.com/blog/news/2023/05/keepass-vulnerability-allows-attackers-to-access-the-master-password

KeePass Discussion
https://sourceforge.net/p/keepass/discussion/329220/thread/f3438e6283/

Development build of KeePass not production
https://sourceforge.net/p/keepass/discussion/329220/thread/f3438e6283/#0829

 

Turn on device encryption
https://support.microsoft.com/en-us/windows/turn-on-device-encryption-0c453637-bc88-5f74-5105-741561aae838

 

 

Edited by AdvancedSetup
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Rayz

Rayz

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Posted
3 minutes ago, AdvancedSetup said:

The elevation prompt for administrators disabled
^It is recommended to enable (default): Win+R typing UserAccountControlSettings and Enter^

 

Please uninstall, update, or otherwise address the following as appropriate for your system.

 

7-Zip 19.00 (x64) v.19.00 Warning! Download Update | Uninstall old version and install new one.
Audacity 3.2.1 v.3.2.1 Warning! Download Update
calibre 64bit v.6.6.1 Warning! Download Update
Discord v.1.0.9004 Warning! Download Update
FileZilla 3.62.2 v.3.62.2 Warning! Download Update
foobar2000 v1.6.12 v.1.6.12 Warning! Download Update
GIMP 2.10.32-1 v.2.10.32 Warning! Download Update
KeePass Password Safe 2.50 v.2.50 Warning! Download Update
KeePassXC v.2.6.6 Warning! Download Update
Microsoft Teams v.1.6.00.4472 Warning! Download Update
Notepad++ (64-bit x64) v.8.4.6 Warning! Download Update
paint.net v.4.3.12 Warning! Download Update
Signal 5.36.0 v.5.36.0 Warning! Download Update
Slack v.4.31.155 Warning! Download Update
Spotify v.1.2.10.760.g52970952 Warning! Download Update
TeamViewer v.15.40.8 Warning! Download Update
Telegram Desktop version 4.2 v.4.2 Warning! Download Update
WinSCP 5.21.3 v.5.21.3 Warning! Download Update

 

 

Then restart the computer and check for Windows Updates and install any found.

 

As you're running KeePass you may want to review the following


KeePass vulnerability allows attackers to access the master password
https://www.malwarebytes.com/blog/news/2023/05/keepass-vulnerability-allows-attackers-to-access-the-master-password

KeePass Discussion
https://sourceforge.net/p/keepass/discussion/329220/thread/f3438e6283/

Development build of KeePass not production
https://sourceforge.net/p/keepass/discussion/329220/thread/f3438e6283/#0829

 

Turn on device encryption
https://support.microsoft.com/en-us/windows/turn-on-device-encryption-0c453637-bc88-5f74-5105-741561aae838

 

 

I raised the elevation prompt from disabled. I see all the updates and I'll work on those this week ( Wow you guys are in-depth, amazing. heh). I don't use Keypass much any longer so I might as well just uninstall it. Device Encryption is a feature I'll look to enable when I upgrade to Windows 11 over the next few months as I want to learn more about it.

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AdvancedSetup

AdvancedSetup

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Aside from the updates the logs are not showing anymore signs of an infection.

If you're going to go to Windows 11 I'd personally recommend a CLEAN install so that you don't bring the junk and broken stuff from Windows 10 over to the new OS.

 

Perform clean install of Windows 11 in six different ways
https://pureinfotech.com/clean-install-windows-11/

 

How to Perform a Clean Install Windows 11
https://www.groovypost.com/howto/clean-install-windows-11/


 

Let's go ahead and do some clean-up work and remove the tools and logs we've run.

Please download KpRm by kernel-panik and save it to your desktop.

  • right-click kprm_(version).exe and select Run as Administrator.
  • Read and accept the disclaimer.
  • When the tool opens, ensure all boxes under Actions are checked.
  • Under Delete Quarantines select Delete Now, then click Run.
  • Once complete, click OK.
  • A log will open in Notepad titled kprm-(date).txt.
  • Please attach that file to your next reply. (not compulsory)

 

  1. Recommend using a Password Manager for all websites, etc. that require a password. Never use the same password on more than one site.
    https://www.howtogeek.com/240255/password-managers-compared-lastpass-vs-keepass-vs-dashlane-vs-1password/
  2. Make sure you're backing up your files https://forums.malwarebytes.com/topic/136226-backup-software/
  3. Keep all software up to date - PatchMyPC - https://patchmypc.com/home-updater#download
  4. Keep your Operating System up to date and current at all times - https://support.microsoft.com/en-us/windows/windows-update-faq-8a903416-6f45-0718-f5c7-375e92dddeb2
  5. Further tips to help protect your computer data and improve your privacy: https://forums.malwarebytes.com/topic/258363-tips-to-help-protect-from-infection/ 
  6. Please consider installing the following Content Blockers for your Web browsers if you haven't done so already. This will help improve overall security

Malwarebytes Browser Guard

uBlock Origin

 

Further reading if you like to keep up on the malware threat scene: Malwarebytes Blog  https://blog.malwarebytes.com/

Hopefully, we've been able to assist you with correcting your system issues.

Thank you for using Malwarebytes

 

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AdvancedSetup

AdvancedSetup

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  • Root Admin
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Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Please review the following to help you better protect your computer and privacy Tips to help protect from infection

Thank you

 

 

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