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Recently I was blackmailed by ransomeware on my computer and everytime I would log onto my computer there would be a big doc saying pay this amount of money or your information will get leaked. As soon as I saw this message I changed every password that was on the computer and also unsynced all the passwords etc… the malware was being controlled by a person as they actively took over my mouse and keyboard to type to crypto address they wanted me to send money to. They also managed to gain admin and lock me out of using settings and factory reset as it would just boot up the computer without resetting, I also had explicit pictures of myself that they threatened to send to my school. I managed to access safe mode and give myself local admin, and through local admin I was able to factory reset the computer. As soon as it finished resetting I wiped my second drive clean, and checked my main drive for any malware and nothing came up. I set secure passwords required for the admin and local user, I haven’t seen the message pop up and I did this today. I don’t know if there is anything else I should do please let me know as I am very paranoid. (When resetting I deleted all my data)

It is important to note that I never logged into any social media so the hacker doesn’t have access to my social media. But I did use the computer to do school work so it had my school email. 

They also gave me a time limit of 3 days to send the money or they would leak the information (before reset)

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  • Root Admin

Good day @CompatibleIPAD

One should do a CLEAN install of Windows that includes removing all partitions and install by USB boot disk. Then I'd reset ALL passwords once again


Greg Carmack - MVP 2010-2020 -Clean Install Windows 10

How to Create a Local Account While Setting Up Windows 10


Perform clean install of Windows 11 in six different ways

How to Perform a Clean Install Windows 11


Then afterwards take precautions to help prevent it from happening again


Recommend using a Password Manager for all websites, etc. that require a password. Never use the same password on more than one site.

  1. https://www.howtogeek.com/240255/password-managers-compared-lastpass-vs-keepass-vs-dashlane-vs-1password/
  2. Make sure you're backing up your files https://forums.malwarebytes.com/topic/136226-backup-software/
  3. Keep all software up to date - PatchMyPC - https://patchmypc.com/home-updater#download
  4. Keep your Operating System up to date and current at all times - https://support.microsoft.com/en-us/windows/windows-update-faq-8a903416-6f45-0718-f5c7-375e92dddeb2
  5. Further tips to help protect your computer data and improve your privacy: https://forums.malwarebytes.com/topic/258363-tips-to-help-protect-from-infection/ 
  6. Please consider installing the following Content Blockers for your Web browsers if you haven't done so already. This will help improve overall security

Malwarebytes Browser Guard

uBlock Origin


Further reading if you like to keep up on the malware threat scene: Malwarebytes Blog  https://blog.malwarebytes.com/

Hopefully, we've been able to assist you with correcting your system issues.

Thank you for using Malwarebytes


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  • 1 month later...

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Please review the following to help you better protect your computer and privacy Tips to help protect from infection

Thank you



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