Staff TeMerc Posted September 21, 2022 Staff ID:1534166 Share Posted September 21, 2022 Hello- You can add the following Google sub domains to exclusions to cut down on alerts: accounts.google.com adservice.google.com android.l.google.com google.com mobile-gtalk.l.google.com pagead-googlehosted.l.google.com pki-goog.l.google.com www-googletagmanager.l.google.com www.google.com www3.l.google.com Link to post Share on other sites More sharing options...
silekonn Posted September 21, 2022 ID:1534167 Share Posted September 21, 2022 Chrome and same for Firefox Link to post Share on other sites More sharing options...
Lillian Posted September 21, 2022 ID:1534168 Share Posted September 21, 2022 Never had this happening in YEARS .. Link to post Share on other sites More sharing options...
Val Posted September 21, 2022 ID:1534169 Share Posted September 21, 2022 i'm in the same boat as well. This has never happened before. I can't even put this stuff in the allowed list. I can't even uninstall the dang program!!! 1 Link to post Share on other sites More sharing options...
Bugsnax Posted September 21, 2022 ID:1534170 Share Posted September 21, 2022 Hello, I am attempting to figure out why Malwarebytes has suddenly started rejection all outbound connections regardless of their destinations. This could be youtube, google, etc., which are known good domains. The Nebula Dash additionally shows NONE of the rejected outbound connections and the log files located in C:\ProgramData\Malwarebytes Endpoint Agent\Logs does not provide any of the needed information. When requesting logs from the cloud agent for Detection History, it displays none of the rejected sites there. Is there some assistance I can get since the phone support is down for a holiday according to the answering machine. Link to post Share on other sites More sharing options...
Staff Malwarebytes Posted September 21, 2022 Staff ID:1534173 Share Posted September 21, 2022 ***This is an automated reply*** Hi, Thanks for posting in the Malwarebytes for Windows Help forum. If you are having technical issues with our Windows product, please do the following: Malwarebytes Support Tool - Advanced Options This feature is designed for the following reasons: For use when you are on the forums and need to provide logs for assistance For use when you don't need or want to create a ticket with Malwarebytes For use when you want to perform local troubleshooting on your own How to use the Advanced Options: Spoiler Download Malwarebytes Support Tool Double-click mb-support-X.X.X.XXXX.exe to run the program You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next Navigate to the Advanced tab The Advanced menu page contains four categories: Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand. Clean: Performs an automated uninstallation of all Malwarebytes products installed to the computer and prompts to install the latest version of Malwarebytes for Windows afterwards. The Premium license key is backed up and reinstated. All user configurations and other data are removed. This process requires a reboot. Repair System: Includes various system-related repairs in case a Windows service is not functioning correctly that Malwarebytes for Windows is dependent on. It is not recommended to use any Repair System options unless instructed by a Malwarebytes Support agent. Anonymously help the community by providing usage and threat statistics: Unchecking this option will prevent Malwarebytes Support Tool from sending anonymous telemetry data on usage of the program. To provide logs for review click the Gather Logs button Upon completion, click OK A file named mbst-grab-results.zip will be saved to your Desktop Please attach the file in your next reply. To uninstall all Malwarebytes Products, click the Clean button. Click the Yes button to proceed. Save all your work and click OK when you are ready to reboot. After the reboot, you will have the option to re-install the latest version of Malwarebytes for Windows. Select Yes to install Malwarebytes. Malwarebytes for Windows will open once the installation completes successfully. Screenshots: Spoiler Spoiler If you are having licensing issues, please do the following: Spoiler For any of these issues: Renewals Refunds (including double billing) Cancellations Update Billing Info Multiple Transactions Consumer Purchases Transaction Receipt Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help If you need help looking up your license details, please head here: Find my premium license key Thanks in advance for your patience. -The Malwarebytes Forum Team Link to post Share on other sites More sharing options...
Matthew3360 Posted September 21, 2022 ID:1534172 Share Posted September 21, 2022 Link to post Share on other sites More sharing options...
joe42353 Posted September 21, 2022 ID:1534174 Share Posted September 21, 2022 I am having the same issue. I had to turn Malwarebytes off. Link to post Share on other sites More sharing options...
langshipley Posted September 21, 2022 ID:1534175 Share Posted September 21, 2022 To add, I had just updated my system with the new Windows 11 update and rebooted when this started happening. It might be pure coincidence but I originally thought it was a Windows 11 update issue, but it appears it might not be if others are experiencing this issue and haven't installed the latest Windows 11 update. It's very unnerving to be using the internet without Web Protection turned on (it's a workaround) so I hope MWB fixes this quickly. Link to post Share on other sites More sharing options...
yaered Posted September 21, 2022 ID:1534176 Share Posted September 21, 2022 yeah, was so close to doing a clean install of my system till i saw this... it's quite annoying but glad i wasn't alone at the very least. 1 Link to post Share on other sites More sharing options...
Levrikon Posted September 21, 2022 ID:1534181 Share Posted September 21, 2022 Oh god I'm so glad it's not just me. I thought I must have done something awful. I've been freaking out all morning. Link to post Share on other sites More sharing options...
RonaldToh Posted September 21, 2022 ID:1534184 Share Posted September 21, 2022 I guess really someone *****ed up at malwarebytes cause this is currently happening to alot of us 1 Link to post Share on other sites More sharing options...
Loki001 Posted September 21, 2022 ID:1534186 Share Posted September 21, 2022 Hi , first time user on here and I really hope that someone can help me. Every time I open up a browser rather it's Google chrome, Firefox or ECT, I get the same RTP detection happening event details malware. It just started today. Everything was fine until I woke up and noticed the notification keeps popping up. I mainly be on YouTube so it was very weird. Then I decided to open another browser up and the same thing started to happen. Can someone please help me with my problem. Thank you! Link to post Share on other sites More sharing options...
recharging Posted September 21, 2022 ID:1534191 Share Posted September 21, 2022 You are not the only one facing it. I am having trouble with basic services like Spotify, Netflix. Link to post Share on other sites More sharing options...
noviceuser Posted September 21, 2022 ID:1534193 Share Posted September 21, 2022 This is happening to me too. All Google blocked/constant popup notifications. Link to post Share on other sites More sharing options...
JBBooks Posted September 21, 2022 ID:1534194 Share Posted September 21, 2022 Please fix this, this has rendered my email inaccessible from the computer. Link to post Share on other sites More sharing options...
yaered Posted September 21, 2022 ID:1534196 Share Posted September 21, 2022 This is happening to a lot of people at the moment. Link to post Share on other sites More sharing options...
jodimcmullen Posted September 21, 2022 ID:1534197 Share Posted September 21, 2022 Ditto. Methinks we've got a glitch. Link to post Share on other sites More sharing options...
arbrich Posted September 21, 2022 ID:1534198 Share Posted September 21, 2022 please hurry guys, hate to go unprotected. needs to be a way to pull back bad update from being downloaded and allow rollback at the client level. just an idea. Link to post Share on other sites More sharing options...
Kithron Posted September 21, 2022 ID:1534200 Share Posted September 21, 2022 I'm glad I checked the forums, I'm having the same issue as well connecting to anything related to Google. I'll turn off web protection for now and wait for the update to fix it. Link to post Share on other sites More sharing options...
Tousey Posted September 21, 2022 ID:1534207 Share Posted September 21, 2022 This is happening to me as well. Link to post Share on other sites More sharing options...
zzt Posted September 21, 2022 ID:1534210 Share Posted September 21, 2022 Yep, this is exactly what happened to me as well. Link to post Share on other sites More sharing options...
JBBooks Posted September 21, 2022 ID:1534211 Share Posted September 21, 2022 Hundreds of these screens have popped up in the last half hour. Link to post Share on other sites More sharing options...
Toimisto Posted September 21, 2022 ID:1534212 Share Posted September 21, 2022 Same issue here. Link to post Share on other sites More sharing options...
RManny Posted September 21, 2022 ID:1534213 Share Posted September 21, 2022 I have done completed all updates, have allowd Malwarebytes to restart, have even rebooted my system and I am still getting Google blocks. Something is really messed up here. I have only one computer that I have to worry about, I cannot imagine what is must be like for folks dealing with an enterprise-wide installation. Hoping that the folks at Malwarebytes resolve this problem for us all. 1 Link to post Share on other sites More sharing options...
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