jmargel

We can't without logging into Nebula. There is no option to update the clients manually. If you know how please let me know.

Yep I can't login to Nebula to get my clients updated.

Seriously?

Along with the blocking of the google platform I now cannot login to the Malwarebytes Nebula cloud. Stuck on 'verifying your email'. This just started. Also any phones that had Malwarebytes installed cannot access the internet under Wi-Fi. To verify, turn off your wi-fi and back on. Our company is basically stuck now until this gets resolved. i cannot update the client any other way but through your cloud. Please get this resolved!

I would leave everything on. Malwarebytes needs to get their act together.

Scratch that. About 2 minutes after turning it back on I could not reach google platforms again.

Sorry.. meant still getting the pop-ups from malwarebytes but can access the google platforms.

You need to turn off web protection and then turn it back on. If you use Nebula that is done in the policy settings. I can now reach all the google platforms but still getting the pops. Also my phone can now connect to the internet when it was behind Wi-Fi.

Installing the console on Windows 8.1, during the install process it wants to install IIS 7.5 express. Since I have a later version of IIS install, it fails. How can I get around this? Attached is the log file. I need this fixed asap. The following properties have been set:Property: [AdminUser] = true {boolean}Property: [InstallMode] = HomeSite {string}Property: [ProcessorArchitecture] = AMD64 {string}Property: [VersionNT] = 6.2.0 {version}Running checks for package 'Windows Imaging Component 1.0', phase BuildListLooking up path for special folder 'WindowsFolder'Running check with folder 'C:\Windows\System32' and file 'windowscodecs.dll'Attempting to find file 'C:\Windows\System32\windowscodecs.dll'File version is '6.3.9600.17669'Setting value '6.3.9600.17669 {version}' for property 'WicDll'The following properties have been set for package 'Windows Imaging Component 1.0':Property: [WicDll] = 6.3.9600.17669 {version}Running checks for command 'Windows Imaging Component\wic_x86_enu.exe'Result of running operator 'ValueNotExists' on property 'VersionNT': falseResult of running operator 'VersionLessThan' on property 'VersionNT' and value '5.1.2': falseResult of running operator 'ValueEqualTo' on property 'AdminUser' and value 'false': falseResult of running operator 'ValueNotEqualTo' on property 'ProcessorArchitecture' and value 'Intel': trueResult of checks for command 'Windows Imaging Component\wic_x86_enu.exe' is 'Bypass'Running checks for command 'Windows Imaging Component\wic_x64_enu.exe'Result of running operator 'ValueNotExists' on property 'VersionNT': falseResult of running operator 'VersionLessThan' on property 'VersionNT' and value '5.1.2': falseResult of running operator 'ValueEqualTo' on property 'AdminUser' and value 'false': falseResult of running operator 'ValueNotEqualTo' on property 'ProcessorArchitecture' and value 'amd64': falseResult of running operator 'ValueExists' on property 'WicDll': trueResult of checks for command 'Windows Imaging Component\wic_x64_enu.exe' is 'Bypass''Windows Imaging Component 1.0' RunCheck result: No Install NeededRunning checks for package 'Windows Installer 4.5', phase BuildListLooking up path for special folder 'WindowsFolder'Running check with folder 'C:\Windows\System32' and file 'msi.dll'Attempting to find file 'C:\Windows\System32\msi.dll'File version is '5.0.9600.17905'Setting value '5.0.9600.17905 {version}' for property 'VersionMsiDll'The following properties have been set for package 'Windows Installer 4.5':Property: [VersionMsiDll] = 5.0.9600.17905 {version}Running checks for command 'WindowsInstaller4_5\WindowsXP-KB942288-v3-x86.exe'Result of running operator 'VersionGreaterThanOrEqualTo' on property 'VersionMsi' and value '4.5': trueResult of checks for command 'WindowsInstaller4_5\WindowsXP-KB942288-v3-x86.exe' is 'Bypass'Running checks for command 'WindowsInstaller4_5\WindowsXP-KB958655-v2-x86-ENU.exe'Result of running operator 'VersionGreaterThanOrEqualTo' on property 'VersionMsiDll' and value '4.5.6001.22299': trueResult of checks for command 'WindowsInstaller4_5\WindowsXP-KB958655-v2-x86-ENU.exe' is 'Bypass'Running checks for command 'WindowsInstaller4_5\WindowsServer2003-KB942288-v4-x86.exe'Result of running operator 'VersionGreaterThanOrEqualTo' on property 'VersionMsi' and value '4.5': trueResult of checks for command 'WindowsInstaller4_5\WindowsServer2003-KB942288-v4-x86.exe' is 'Bypass'Running checks for command 'WindowsInstaller4_5\WindowsServer2003-KB958655-v2-x86-ENU.exe'Result of running operator 'VersionGreaterThanOrEqualTo' on property 'VersionMsiDll' and value '4.5.6001.22299': trueResult of checks for command 'WindowsInstaller4_5\WindowsServer2003-KB958655-v2-x86-ENU.exe' is 'Bypass'Running checks for command 'WindowsInstaller4_5\WindowsServer2003-KB942288-v4-x64.exe'Result of running operator 'VersionGreaterThanOrEqualTo' on property 'VersionMsi' and value '4.5': trueResult of checks for command 'WindowsInstaller4_5\WindowsServer2003-KB942288-v4-x64.exe' is 'Bypass'Running checks for command 'WindowsInstaller4_5\WindowsServer2003.WindowsXP-KB958655-v2-x64-ENU.exe'Result of running operator 'VersionGreaterThanOrEqualTo' on property 'VersionMsiDll' and value '4.5.6001.22299': trueResult of checks for command 'WindowsInstaller4_5\WindowsServer2003.WindowsXP-KB958655-v2-x64-ENU.exe' is 'Bypass'Running checks for command 'WindowsInstaller4_5\Windows6.0-KB958655-v2-x86.MSU'Result of running operator 'VersionGreaterThanOrEqualTo' on property 'VersionMsiDll' and value '4.5.6001.22308': trueResult of checks for command 'WindowsInstaller4_5\Windows6.0-KB958655-v2-x86.MSU' is 'Bypass'Running checks for command 'WindowsInstaller4_5\Windows6.0-KB958655-v2-x64.MSU'Result of running operator 'VersionGreaterThanOrEqualTo' on property 'VersionMsiDll' and value '4.5.6001.22308': trueResult of checks for command 'WindowsInstaller4_5\Windows6.0-KB958655-v2-x64.MSU' is 'Bypass''Windows Installer 4.5' RunCheck result: No Install NeededRunning checks for package 'Microsoft .NET Framework 4 (x86 and x64)', phase BuildListReading value 'Version' of registry key 'HKLM\Software\Microsoft\NET Framework Setup\NDP\v4\Full'Read string value '4.5.51650'Setting value '4.5.51650 {string}' for property 'DotNet40Full_TargetVersion'The following properties have been set for package 'Microsoft .NET Framework 4 (x86 and x64)':Property: [DotNet40Full_TargetVersion] = 4.5.51650 {string}Running checks for command 'DotNetFX40\dotNetFx40_Full_x86_x64.exe'Result of running operator 'ValueEqualTo' on property 'InstallMode' and value 'HomeSite': trueResult of checks for command 'DotNetFX40\dotNetFx40_Full_x86_x64.exe' is 'Bypass'Running checks for command 'DotNetFX40\dotNetFx40_Full_setup.exe'Result of running operator 'ValueNotEqualTo' on property 'InstallMode' and value 'HomeSite': falseResult of running operator 'VersionGreaterThanOrEqualTo' on property 'DotNet40Full_TargetVersion' and value '4.0.30129': trueResult of checks for command 'DotNetFX40\dotNetFx40_Full_setup.exe' is 'Bypass''Microsoft .NET Framework 4 (x86 and x64)' RunCheck result: No Install NeededRunning checks for package 'IIS 7.5 Express', phase BuildListRunning MsiProductCheck with ProductCode '{22025051-1991-48EB-8BE8-7A3329DAE7ED}'MsiQueryProductState returned '-1'Setting value '-1 {int}' for property 'IsMsiInstalled'The following properties have been set for package 'IIS 7.5 Express':Property: [IsMsiInstalled] = -1 {int}Running checks for command 'IISExpress7.5\IISExpress_x86_En-US.msi'Result of running operator 'ValueGreaterThan' on property 'IsMsiInstalled' and value '0': falseResult of running operator 'ValueNotEqualTo' on property 'AdminUser' and value 'True': falseResult of checks for command 'IISExpress7.5\IISExpress_x86_En-US.msi' is 'Install''IIS 7.5 Express' RunCheck result: Install NeededInstallation of components 'IIS 7.5 Express' was accepted.Copying files to temporary directory "C:\Users\JEFF~1.DOM\AppData\Local\Temp\VSD78AC.tmp\"Downloading files to "C:\Users\JEFF~1.DOM\AppData\Local\Temp\VSD78AC.tmp\"(7/17/2015 10:51:06 AM) Downloading 'IISExpress7.5\IISExpress_x86_En-US.msi' from 'http://download.microsoft.com/download/D/C/4/DC4EC38C-A6AA-449D-9B19-7ABC6DF72B34/iisexpress_1_10_x86_en-US.msi' to 'C:\Users\JEFF~1.DOM\AppData\Local\Temp\VSD78AC.tmp\'Download completed at 7/17/2015 10:51:07 AMVerifying file integrity of C:\Users\JEFF~1.DOM\AppData\Local\Temp\VSD78AC.tmp\IISExpress7.5\IISExpress_x86_En-US.msiWinVerifyTrust returned 0File trustedRunning checks for package 'IIS 7.5 Express', phase BeforePackageRunning MsiProductCheck with ProductCode '{22025051-1991-48EB-8BE8-7A3329DAE7ED}'MsiQueryProductState returned '-1'Setting value '-1 {int}' for property 'IsMsiInstalled'The following properties have been set for package 'IIS 7.5 Express':Property: [IsMsiInstalled] = -1 {int}Running checks for command 'IISExpress7.5\IISExpress_x86_En-US.msi'Result of running operator 'ValueGreaterThan' on property 'IsMsiInstalled' and value '0': falseResult of running operator 'ValueNotEqualTo' on property 'AdminUser' and value 'True': falseResult of checks for command 'IISExpress7.5\IISExpress_x86_En-US.msi' is 'Install''IIS 7.5 Express' RunCheck result: Install NeededVerifying file integrity of C:\Users\JEFF~1.DOM\AppData\Local\Temp\VSD78AC.tmp\IISExpress7.5\IISExpress_x86_En-US.msiWinVerifyTrust returned 0File trustedInstalling using command 'C:\Windows\SysWOW64\msiexec.exe' and parameters ' -I "C:\Users\JEFF~1.DOM\AppData\Local\Temp\VSD78AC.tmp\IISExpress7.5\IISExpress_x86_En-US.msi" -q 'Will attempt to elevate process.Process exited with code 1603Status of package 'IIS 7.5 Express' after install is 'InstallFailed'