4Paws Posted September 2, 2022 ID:1531025 Share Posted September 2, 2022 I am in need of some help please I have a lifetime license and had my key code replaced by malwarebytes ,I tried to activate the new key code by keep getting the "Installation Token not found". I used the support tool and uninstalled the program but still keep getting the same error . Link to post Share on other sites More sharing options...
Porthos Posted September 2, 2022 ID:1531026 Share Posted September 2, 2022 11 minutes ago, 4Paws said: I am in need of some help please Please do the following so that we may take a closer look at your installation for troubleshooting: NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply Thanks 1 Link to post Share on other sites More sharing options...
4Paws Posted September 2, 2022 Author ID:1531035 Share Posted September 2, 2022 all files uploaded Link to post Share on other sites More sharing options...
4Paws Posted September 2, 2022 Author ID:1531036 Share Posted September 2, 2022 mbst-grab-results.zip Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted September 2, 2022 Root Admin ID:1531081 Share Posted September 2, 2022 (edited) I think your probably running into an issue with Norton. Please try temporarily disabling Norton and see if that helps or not and let me know @4Paws You can also try setting up exclusons https://support.malwarebytes.com/hc/en-us/articles/360038522974-Malwarebytes-for-Windows-antivirus-exclusions-list Edited September 2, 2022 by AdvancedSetup Updated information Link to post Share on other sites More sharing options...
4Paws Posted September 2, 2022 Author ID:1531082 Share Posted September 2, 2022 I have disabled Nortons with no joy. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted September 4, 2022 Root Admin ID:1531191 Share Posted September 4, 2022 Closing this topic as it's been resolved. Link to post Share on other sites More sharing options...
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