Two Browser Guards?

[dbartenstein]

So, MB just updated to 4.5.10.200 and now I have 2 versions of Browser Guard installed. If I remove the one MB installed from Chrome Store, then my MB dashboard tells me that I don't have it installed. I am hesitant to remove the older one from MS Store because that' where all my current settings live. Which one is the real Browser Guard?

[Firefox]

I'm sorry the software isn't working properly but we'll do our best to help.

To begin, please do the following so that we may take a closer look at your installation for troubleshooting:

NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

• Download the Malwarebytes Support Tool
• In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
• In the User Account Control pop-up window, click Yes to continue the installation
• Run the MBST Support Tool
• In the left navigation pane of the Malwarebytes Support Tool, click Advanced
• In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
• A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply

Thank you

[Porthos]

On 7/1/2022 at 4:38 PM, dbartenstein said:

Which one is the real Browser Guard?

As I already said...They are both real but came from different stores.

I would uninstall one. Save your settings manually. I assume exclusions are the issue you are worried about?

This is the users screenshot of the issue. @gonzo

Edited July 4, 2022 by Porthos

[dbartenstein]

On 7/1/2022 at 7:45 PM, Porthos said:

As I already said...They are both real but came from different stores.

I would uninstall one. Save your settings manually. I assume exclusions are the issue you are worried about?

This is the users screenshot of the issue. @gonzo

Thanks for adding my screenshot.  What happened, as best as I can recall the steps.

• I updated MB using the Check For Updates function. When finished it said I was updated, but there were things I needed to check, so I clicked the See Details button.
• I was informed that I should install Browser Guard.  Since I already have it, installed via MS Store, I assumed it was an upgrade and said go ahead.
• I was taken to the Chrome Store website, and it was installed as a second extension instance in Edge, same version numbers.
• Sent the note to the MB thread on the Win 11 forum and was told I should remove one of them; makes sense, right?
• When I removed the Chrome store (newer) one the MB dashboard application resumed telling me I had something I needed to fix.
• I reinstalled the Chrome version and removed the MS Store version.

I'm just an old IT guy with 45+ years' experience, but it seems to me that your installer should be able to recognize when the extension is already installed and deal with it properly.

[Porthos]

I personally do not use edge on a regular basis, I prefer Firefox. But in EDGE I do not use the MS edge store. I use the Chrome store version as it was there from the beginning. The Edge store is a recent addition.

56 minutes ago, dbartenstein said:

When I removed the Chrome store (newer) one the MB dashboard application resumed telling me I had something I needed to fix.

To see what is going on there, we need the logs that member Firefox requested.