Jump to content

MBAM4 web protection disabled, can't enable


Recommended Posts

I was out of town for 2 days, so I turned off my old Toshiba Satellite with Windows 10. When I powered it on today...Well, actually, the power button was still on...Web protection was disabled. I have been unable to enable it - it's had the circling icon for the past 2 hours. AFAIK, it was fine when I left (aside from the power not turning off).

mbst-grab-results.zip

Link to post
Share on other sites

  • Staff

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

Malwarebytes Support Tool - Advanced Options

This feature is designed for the following reasons:

  • For use when you are on the forums and need to provide logs for assistance
  • For use when you don't need or want to create a ticket with Malwarebytes
  • For use when you want to perform local troubleshooting on your own

How to use the Advanced Options:

Spoiler
  1. Download Malwarebytes Support Tool
  2. Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  3. Place a checkmark next to Accept License Agreement and click Next
  4. Navigate to the Advanced tab
  5. The Advanced menu page contains four categories:
    • Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand.
    • Clean: Performs an automated uninstallation of all Malwarebytes products installed to the computer and prompts to install the latest version of Malwarebytes for Windows afterwards. The Premium license key is backed up and reinstated. All user configurations and other data are removed. This process requires a reboot.
    •  Repair System: Includes various system-related repairs in case a Windows service is not functioning correctly that Malwarebytes for Windows is dependent on. It is not recommended to use any Repair System options unless instructed by a Malwarebytes Support agent.
    • Anonymously help the community by providing usage and threat statistics: Unchecking this option will prevent Malwarebytes Support Tool from sending anonymous telemetry data on usage of the program.
  6. To provide logs for review click the Gather Logs button
  7. Upon completion, click OK
  8. A file named mbst-grab-results.zip will be saved to your Desktop
  9. Please attach the file in your next reply.
  10. To uninstall all Malwarebytes Products, click the Clean button.
  11. Click the Yes button to proceed. 
  12. Save all your work and click OK when you are ready to reboot.
  13. After the reboot, you will have the option to re-install the latest version of Malwarebytes for Windows.
  14. Select Yes to install Malwarebytes.
  15. Malwarebytes for Windows will open once the installation completes successfully.

Screenshots:

Spoiler
 
 
 
 
Spoiler

 

 

01.png

02.png

03.png

04.png

05.png

06.png

 

 

If you are having licensing issues, please do the following: 

Spoiler

For any of these issues:

  • Renewals
  • Refunds (including double billing)
  • Cancellations
  • Update Billing Info
  • Multiple Transactions
  • Consumer Purchases
  • Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help

If you need help looking up your license details, please head here: Find my premium license key

 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

Link to post
Share on other sites

51 minutes ago, GlennM2 said:

I was out of town for 2 days, so I turned off my old Toshiba Satellite with Windows 10. When I powered it on today...Well, actually, the power button was still on...Web protection was disabled. I have been unable to enable it - it's had the circling icon for the past 2 hours. AFAIK, it was fine when I left (aside from the power not turning off).

First restart the computer and then,

Lets use the same support tool and do a clean uninstall and reinstall.

image.png.498098d0821f6c316e209f5fcca94261.png

Please close all browsers and programs before running the tool. Right click and quit MB from the system tray also.

Once done it will attempt to reinstall both Malwarebytes and Privacy VPN.

Please say no and close the X button on the top right for Privacy.

  • Like 1
Link to post
Share on other sites

Hi Porthos!

After restarting, I noticed that there wasn't the warning icon on MB in the systray. Web protection was on. I opened MB and after a delay of 2 minutes, during which it was not responding, it opened showing all protections are active. Do you still want me to reinstall MB?

Link to post
Share on other sites

3 minutes ago, GlennM2 said:

I opened MB and after a delay of 2 minutes, during which it was not responding, it opened showing all protections are active.

That feels a little long to me.

5 minutes ago, GlennM2 said:

Do you still want me to reinstall MB?

Yes but this time do not allow Malwarebytes Privacy to install when prompted.

 

  • Like 1
Link to post
Share on other sites

10 hours ago, AdvancedSetup said:

I'd recommend turning OFF Fast Startup if you have it enabled

How to Turn On or Off Fast Startup in Windows 10
https://www.tenforums.com/tutorials/4189-turn-off-fast-startup-windows-10-a.html

 

 

It was off per the last time you recommended it to me. I have now completely disabled hibernate, too. It seems like when I had previously resolved the issue of the power remaining on after shutdown, that I'd gone into the administrative options, but I don't recall what I did.

12 hours ago, Porthos said:

That feels a little long to me.

Yes but this time do not allow Malwarebytes Privacy to install when prompted.

 

Will do.

Link to post
Share on other sites

I've reinstalled it. During the process, it asked if I wanted to reboot but didn't even though I selected "yes". It downloaded MB4, after which I got a notification that the installation had failed, and then MBST installed MB. I canceled Privacy. Is there a reason to be concerned about the false fail message and/or the lack of a reboot?

Link to post
Share on other sites

18 minutes ago, GlennM2 said:

I used to use it on Chrome but it's built into Brave, so I don't use it.

No it is not "built in" it is an extension. You can find it by going here in your Brave browser. brave://extensions/

It was a warning that they are discontinuing the extension. You should uninstall it.

  • Confused 1
Link to post
Share on other sites

32 minutes ago, Porthos said:

No it is not "built in" it is an extension. You can find it by going here in your Brave browser. brave://extensions/

It was a warning that they are discontinuing the extension. You should uninstall it.

I discovered the reason: the extension was marked as "possibly corrupted," and their website (after removal) opened and showed that it is unnecessary on major browsers (like Brave) because, as I stated, it has a built-in HTTPS option. You misunderstood my statement, which was poorly worded, and assumed that I was claiming that the EXTENSION was built into Brave when it was actually the feature to default to HTTPS that I meant.

 

Would you please respond to my previous comment about the results of the reinstallation?

Edited by GlennM2
Link to post
Share on other sites

1 hour ago, GlennM2 said:

Is there a reason to be concerned about the false fail message and/or the lack of a reboot?

 

4 minutes ago, GlennM2 said:

Would you please respond to my previous comment about the results of the reinstallation?

Sometimes the installer does that. If you have no further issues then you are fine.

  • Like 1
Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.