KenW Posted April 29, 2022 ID:1513375 Share Posted April 29, 2022 Just had Malwarebytes Life Time disappear from one machine. Nothing in folder. Reinstalled and all ok. Link to post Share on other sites More sharing options...
Staff Malwarebytes Posted April 29, 2022 Staff ID:1513376 Share Posted April 29, 2022 ***This is an automated reply*** Hi, Thanks for posting in the Malwarebytes for Windows Help forum. If you are having technical issues with our Windows product, please do the following: Malwarebytes Support Tool - Advanced Options This feature is designed for the following reasons: For use when you are on the forums and need to provide logs for assistance For use when you don't need or want to create a ticket with Malwarebytes For use when you want to perform local troubleshooting on your own How to use the Advanced Options: Spoiler Download Malwarebytes Support Tool Double-click mb-support-X.X.X.XXXX.exe to run the program You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next Navigate to the Advanced tab The Advanced menu page contains four categories: Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand. Clean: Performs an automated uninstallation of all Malwarebytes products installed to the computer and prompts to install the latest version of Malwarebytes for Windows afterwards. The Premium license key is backed up and reinstated. All user configurations and other data are removed. This process requires a reboot. Repair System: Includes various system-related repairs in case a Windows service is not functioning correctly that Malwarebytes for Windows is dependent on. It is not recommended to use any Repair System options unless instructed by a Malwarebytes Support agent. Anonymously help the community by providing usage and threat statistics: Unchecking this option will prevent Malwarebytes Support Tool from sending anonymous telemetry data on usage of the program. To provide logs for review click the Gather Logs button Upon completion, click OK A file named mbst-grab-results.zip will be saved to your Desktop Please attach the file in your next reply. To uninstall all Malwarebytes Products, click the Clean button. Click the Yes button to proceed. Save all your work and click OK when you are ready to reboot. After the reboot, you will have the option to re-install the latest version of Malwarebytes for Windows. Select Yes to install Malwarebytes. Malwarebytes for Windows will open once the installation completes successfully. Screenshots: Spoiler Spoiler If you are having licensing issues, please do the following: Spoiler For any of these issues: Renewals Refunds (including double billing) Cancellations Update Billing Info Multiple Transactions Consumer Purchases Transaction Receipt Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help If you need help looking up your license details, please head here: Find my premium license key Thanks in advance for your patience. -The Malwarebytes Forum Team Link to post Share on other sites More sharing options...
Firefox Posted April 29, 2022 ID:1513428 Share Posted April 29, 2022 I'm sorry the software isn't working properly but we'll do our best to help. Not sure we can find what caused it but lets get some logs. To begin, please do the following so that we may take a closer look at your installation for troubleshooting: NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply Thank you Link to post Share on other sites More sharing options...
KenW Posted April 29, 2022 Author ID:1513435 Share Posted April 29, 2022 Here is the file. Really weird ! Everything in the folder was gone except leftover from uninstalled Windows Firewall Control. For some reason I can't uninstall the leftover. mbst-grab-results.zip Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted April 30, 2022 Root Admin ID:1513497 Share Posted April 30, 2022 Please click on Start Search and type in PowerShell and run it with Admin rights Then copy and paste the following into the window and press the Enter key. Highlight with your mouse the results and post back here, please @KenW Get-EventLog -LogName Application -Source MSIInstaller | Where-Object {$_.EventID -eq '1034'} Thanks Link to post Share on other sites More sharing options...
KenW Posted April 30, 2022 Author ID:1513541 Share Posted April 30, 2022 32228 Apr 09 08:25 Information MsiInstaller 1034 Windows Installer removed the product. Product Name: WinZip 26.0. Product Version: 26.0.15033. Product Language: 1033. Manufacturer: Corel Corporation. Rem Strange > 1034 Windows Installer removed the product Running Win 11 Pro so another strange happening Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted May 1, 2022 Root Admin ID:1513612 Share Posted May 1, 2022 If you installed some other security product, it may have called the removal process. Some other security software will uninstall the program. You can put a password on it to prevent removal. Link to post Share on other sites More sharing options...
KenW Posted May 1, 2022 Author ID:1513615 Share Posted May 1, 2022 15 minutes ago, AdvancedSetup said: If you installed some other security product, it may have called the removal process. Some other security software will uninstall the program. You can put a password on it to prevent removal. The only thing installed was Tera Term to install an update on Ham Radio transceiver. Not even sure if the problem was around the same time. You can close this as I think the problem is gone, I HOPE !!!!!!!!!! Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted May 1, 2022 Root Admin ID:1513653 Share Posted May 1, 2022 Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Please review the following to help you better protect your computer and privacy Tips to help protect from infection Thank you Link to post Share on other sites More sharing options...
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