Browser Guard seems to be working but MWB doesn't seem to see it...

[drdas]

Sometime in the last week (not sure when), MWB started thinking that Browser Guard was not installed (showing that as an "item to address" in Security settings for MWB). I haven't made any changes to my system, and all three of the browsers seem to have the Browser Guard installed and up to date.  MWB itself is fully updated and seems to be working fine.

 

Logs attached.

mbst-grab-results.zip

[Malwarebytes]

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[AdvancedSetup]

Hello @drdas

Let me have you try doing a clean removal and reinstall and see if that corrects the issue. I'm not seeing an obvious reason in the logs for the behavior you're seeing.

 

 

Can you please do the following?

• Download the Malwarebytes Support Tool
• In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
• In the User Account Control pop-up window, click Yes to continue the installation
• Run the MBST Support Tool
• In the left navigation pane of the Malwarebytes Support Tool, click Advanced
• In the Advanced Options, click the CLEAN button and follow the onscreen instructions to reinstall Malwarebytes
• NOTE: Please have patience as it can take a while to remove and reinstall. The computer will restart to complete

 

When Malwarebytes has completed updates, activation, etc. then restart the computer one more time and let me know if you're still seeing the same thing or not.

Thank you

 

 

[drdas]

Done. MSB uninstalled and reinstalled itself. Still does not recognize that Browser Guard is installed.

Again, no big deal from my standpoint, as everything seems to be working fine. But wanted you to know.

[drdas]

Not sure why MWB corrected to MSB. Sorry about that :P

[AdvancedSetup]

Can you please show me a screenshot of what you're seeing

 

[drdas]

as requested. Thanks for your help!

[drdas]

Note "Some system issues require attention". When you click "view details" you get screen 2. Clicking "install" opens up the browser, but the little blue M is already in the browser's menu bar.

[Porthos]

22 minutes ago, drdas said:

Note "Some system issues require attention". When you click "view details" you get screen 2. Clicking "install" opens up the browser, but the little blue M is already in the browser's menu bar.

Is BG activated in all browsers and on all of the user accounts on the machine?

Edited April 25, 2022 by Porthos

[drdas]

All of the browsers, yes. I'm not sure about all of the user accounts; I am the only user, but my employer does have an admin account for just-in-case reasons.

Of note, this was NOT an issue last week. There were no items that needed attention at that time. I wonder if this is something that happened with the update to 4.5.8?

[AdvancedSetup]

Notice the little information icon. Can you click that and show us what it shows or says.

 

[drdas]

Nothing too useful methinks, but here it is.

Of note, when I did the clean reinstall, after the install of MWB proper, I cancelled when it asked if I wanted to install MWB Privacy (which I haven't used before either). Probably doesn't matter, but trying to provide any info that might be useful.

[AdvancedSetup]

Go ahead and click on the Install and let it install Browser Guard again, please.

Then restart the computer when done and let me know if it's still not showing

 

[drdas]

Clicking install opens the default browser to the page where it tells me it is already installed. FWIW, I’ve removed and reinstalled it from that page twice already. No joy.

[AdvancedSetup]

I've reported the issue. At this point without possibly doing some massive browser cleanup and reset I'm not sure this can be fixed for you at this point.

If you do want to try cleaning up the browser though please let me know.

 

[drdas]

Thanks; probably not worth either of our time. But I appreciate the help and the offer!

[AdvancedSetup]

You're welcome. I'll go ahead then and close this topic and wish you well.

Take care and thank you. If you do change your mind and want to dig in more though, let me know.

Cheers