changing check for updates

[TheInvisibleDarkman]

malwarebytes keeps changing check for updates to 14 days. I want every day

[Malwarebytes]

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

Malwarebytes Support Tool - Advanced Options

This feature is designed for the following reasons:

• For use when you are on the forums and need to provide logs for assistance
• For use when you don't need or want to create a ticket with Malwarebytes
• For use when you want to perform local troubleshooting on your own

How to use the Advanced Options:

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1. Download Malwarebytes Support Tool
2. Double-click mb-support-X.X.X.XXXX.exe to run the program
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3. Place a checkmark next to Accept License Agreement and click Next
4. Navigate to the Advanced tab
5. The Advanced menu page contains four categories:
   • Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand.
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6. To provide logs for review click the Gather Logs button
7. Upon completion, click OK
8. A file named mbst-grab-results.zip will be saved to your Desktop
9. Please attach the file in your next reply.
10. To uninstall all Malwarebytes Products, click the Clean button.
11. Click the Yes button to proceed. 
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[Porthos]

Just now, TheInvisibleDarkman said:

malwarebytes keeps changing check for updates to 14 days. I want every day

I'm sorry the software isn't working properly but we'll do our best to help.

To begin, Please do the following so that we may take a closer look at your installation for troubleshooting:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

 

• Download the Malwarebytes Support Tool
• In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
• In the User Account Control pop-up window, click Yes to continue the installation
• Run the MBST Support Tool
• In the left navigation pane of the Malwarebytes Support Tool, click Advanced
• In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
• A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply

Thanks

[TheInvisibleDarkman]

IF  you cannot answer the question without looking at all files on my PC i will get rid of mbam

[Porthos]

3 minutes ago, TheInvisibleDarkman said:

IF  you cannot answer the question without looking at all files on my PC i will get rid of mbam

Malwarebytes premium by default checks for updates every hour. You asked for assistance but we need to see the logs for assistance. No one but you and authorized personnel can access the logs.

[TheInvisibleDarkman]

i want to change to one day. No matter i will get another program

[Porthos]

4 minutes ago, TheInvisibleDarkman said:

i want to change to one day. No matter i will get another program

Since you are unwilling to provide logs I suggest you reset the defaults.

Malwarebytes releases updates about every 4 hours.

Edited March 16, 2022 by Porthos

[David H. Lipman]

I'm sorry. 

But...

I find that "off" that one would switch to another anti malware package, not for its ability to remove malware and restore malware driven OS modifications, but for its updating period.  Based upon the sheer number of new trojans created every hour, all day long, one would like to know that their anti malware application is doing its utmost to have the latest anti malware signatures and definitions.

Edited March 16, 2022 by David H. Lipman
Edited for content, clarity, spelling and/or grammar

[AdvancedSetup]

Hello @TheInvisibleDarkman

If you do not wish to provide logs you can try doing a clean removal and reinstall, but the program by default does check once an hour so if something were wrong, say you were setting it to once every 8 hours and it was broken it should resort back to once an hour not 14 days.

You can also try resetting the program back to Defaults as @Porthos has shown.

 

 

 

 

 

CLEAN Removal and Reinstall

• Download the Malwarebytes Support Tool
• In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
• In the User Account Control pop-up window, click Yes to continue the installation
• Run the MBST Support Tool
• In the left navigation pane of the Malwarebytes Support Tool, click Advanced
• In the Advanced Options, click the CLEAN button and follow the onscreen instructions to reinstall Malwarebytes
• NOTE: Please have patience as it can take a while to remove and reinstall. The computer will restart to complete

 

Thank you