No "Start Protection" button to clikc

[ClarenceWood]

Hi all,

windows 2000. After getting the pro version I went to the Protection tab and was told to click

on "Start Protection" to enable the protection module. There is no "Start Protection" button. The

protection module was the reason I purchased the full version; is there anyway to tell if the

protection module is running?

Thank you,

Clarence

[GT500]

I assume there was a register button, and that you clicked that and entered your ID and Key?

[ClarenceWood]

Yes, of course. The protection area showed the ability to schedule updates and scans.

Clarence

[GT500]

Yes, of course. The protection area showed the ability to schedule updates and scans.

Clarence

Interesting. I'm not aware of the protection module not working on Windows 2000.

Can you get me a screenshot of what the protection tab looks like for you?

[ClarenceWood]

Can you get me a screenshot of what the protection tab looks like for you?

If you tell me how to do it.

[GT500]

If you tell me how to do it.

Here's a quick guide. There are also some instructions on using MS Paint on that page.

Ignore their suggestions on image formats. Please save screenshots in PNG (Portable Network Graphics) format.

[ClarenceWood]

I found the PrtScr button If I did it correctly the image should be attached.

[ClarenceWood]

Sorry about the jpg! I replied before I read your reply.

[Firefox]

You have the Start with Windows checked, if you restart your computer, does the protection start up?

[ClarenceWood]

You have the Start with Windows checked, if you restart your computer, does the protection start up?

I have started Windows. I have looked in the systems tray,that holds the small icons representing the programs that are running, for a Malware icon but found none. How do I tell if the protection has started?

[exile360]

What resolution is your display set at? The reason I ask is because I've seen this issue once before when the display resolution was set too low, not allowing MBAM to display completely. You should be able to find out by right clicking the desktop and selecting Properites, then selec the Settings tab. It will be listed as ####x####. We need the numbers .

Thanks.

[Marcus]

I have started Windows. I have looked in the systems tray,that holds the small icons representing the programs that are running, for a Malware icon but found none. How do I tell if the protection has started?

Could I suggest that you re-enter your ID and key and see what happens then as the next step.

@ exile360 - didn't mean to pre-empt you. Must have both typed at the same time.

[exile360]

If Malwarebytes' is running at startup you'll see the M icon in your system tray near the clock similar to the following:

[ClarenceWood]

...will be listed as ####x####. We need the numbers

Problem solved. Was in 640x480 pixels. However, when Malware Program was in "Restore Down" display the button was not visible when at 800 x 600 but when set at maximize it became visible.

I would like to suggest that an important button like this should be located higher up in the screen so that people like me who don't like the reduced print size of the higher pixel settings don't lose important information.

Thank you for your quick help!

[exile360]

You're very welcome .

Thanks for the suggestion also. If you need anything else just post.

Thanks .

[GT500]

As I look at your screenshot, I've noticed that not only is there no "Start Protection" button, but there's something else strange...

[Marcus]

Noticed that earlier, GT500, but didn't like to comment on it.

The proportions of those screenshots are also strange when compared to mine when I click on it even if you make allowance for resolution differences.

[Firefox]

I have also seen something like this before too, the way I got the Start Protection button to show was just to Maximize Malwarebytes and the window re-sized and I was able to see all options.