Windows Security icon shows caution but no action detected

[proe]

I have a relatively new laptop w Win11. Using MBAM latest updates. 

In the taskbar bottom right it shows the Windows Security icon w a yellow caution triangle. When i press I get the "Security at a Glance" screen but it doesn't show anything wrong or out of compliance. Not sure what action is needed to remove the caution and have a clean device. 

Any thoughts?

 

 

Thank you,

 

[Malwarebytes]

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[Porthos]

1 hour ago, proe said:

Any thoughts?

Turn off this setting in Malwarebytes. If that does not help do the following.

Please do the following so that we may take a closer look at your installation for troubleshooting:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

 

• Download the Malwarebytes Support Tool
• In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
• In the User Account Control pop-up window, click Yes to continue the installation
• Run the MBST Support Tool
• In the left navigation pane of the Malwarebytes Support Tool, click Advanced
• In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
• A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply

Thanks

[claudiubo]

1 hour ago, proe said:

I have a relatively new laptop w Win11. Using MBAM latest updates. 

In the taskbar bottom right it shows the Windows Security icon w a yellow caution triangle. When i press I get the "Security at a Glance" screen but it doesn't show anything wrong or out of compliance. Not sure what action is needed to remove the caution and have a clean device. 

Any thoughts?

 

 

Thank you,

 

Try to perform a scan (quick scan)

[Maurice Naggar]

Hello @proe   Run the Gather logs procedure, like Porthos suggested.  We'll review the zip once after you attach it.  Keep in mind, what you see on the tray icon may be a quirk of your particular Windows 11.  and not anything to do with Malwarebytes.

[Maurice Naggar]

@proe  Additionalyy,  press Windows logo key + N  to bring up the Windows 11 Notifcation Center.  Check to see most recent notifications.

[proe]

Thank you,

 a. I understand this may be a windows issue as well. 

b.  I've had this problem for a couple weeks and perform daily scans and the caution remains. 

c. below is the result when i turn off the switch as recommended. Caution notice remained. i turned it back. 

d. I ran the Support tool you gave me twice. The computer ran through the 4 cycles and said it would be in my desktop folder. Both times not there. ??? Did a search and still not found. 

 

[Porthos]

2 minutes ago, proe said:

when i turn off the switch as recommended. Caution notice remained. i turned it back. 

Leave it OFF permanently. Then restart the system.

Now open defender and run a quick scan.

 

[Maurice Naggar]

note to @proe  If you watched the support tool complete its run, look closely on the Desktop folder. There should be a mbst-grab-results.zip on the desktop.

[jpjones55]

Hello, new to the forum but not to malwarebytes.....

This seems to be working for me.  I started having this issue after some recent windows 11 updates and even uninstalling the update that caused it (2023-01 Cumulative Update for Windows 11 Version 22H2 for x64-based Systems (KB5022303)), it still was an issue.  I uninstalled MB and the issue went away.  But following the suggestions in this post, I reinstalled MB and it seems to be working.

Thanks

John Paul