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I have a relatively new laptop w Win11. Using MBAM latest updates. 

In the taskbar bottom right it shows the Windows Security icon w a yellow caution triangle. When i press I get the "Security at a Glance" screen but it doesn't show anything wrong or out of compliance. Not sure what action is needed to remove the caution and have a clean device. 

Any thoughts?

 

 

Thank you,

 

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***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

Malwarebytes Support Tool - Advanced Options

This feature is designed for the following reasons:

  • For use when you are on the forums and need to provide logs for assistance
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    • Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand.
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1 hour ago, proe said:

Any thoughts?

Turn off this setting in Malwarebytes. If that does not help do the following.

Please do the following so that we may take a closer look at your installation for troubleshooting:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

 

  • Download the Malwarebytes Support Tool
  • In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
  • In the User Account Control pop-up window, click Yes to continue the installation
  • Run the MBST Support Tool
  • In the left navigation pane of the Malwarebytes Support Tool, click Advanced
  • In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
  • A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply

Thanks

image.png.597ea72e5589a52da9a5ea450deee848.png

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1 hour ago, proe said:

I have a relatively new laptop w Win11. Using MBAM latest updates. 

In the taskbar bottom right it shows the Windows Security icon w a yellow caution triangle. When i press I get the "Security at a Glance" screen but it doesn't show anything wrong or out of compliance. Not sure what action is needed to remove the caution and have a clean device. 

Any thoughts?

 

 

Thank you,

 

image.png

Try to perform a scan (quick scan)

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Hello @proe   Run the Gather logs procedure, like Porthos suggested.  We'll review the zip once after you attach it.  Keep in mind, what you see on the tray icon may be a quirk of your particular Windows 11.  and not anything to do with Malwarebytes.

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Thank you,

 a. I understand this may be a windows issue as well. 

b.  I've had this problem for a couple weeks and perform daily scans and the caution remains. 

c. below is the result when i turn off the switch as recommended. Caution notice remained. i turned it back. 

d. I ran the Support tool you gave me twice. The computer ran through the 4 cycles and said it would be in my desktop folder. Both times not there. ??? Did a search and still not found. 

 

image.thumb.png.92a28f11682e66ec2cc7d6869fcde241.png

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  • 11 months later...

Hello, new to the forum but not to malwarebytes.....

This seems to be working for me.  I started having this issue after some recent windows 11 updates and even uninstalling the update that caused it (2023-01 Cumulative Update for Windows 11 Version 22H2 for x64-based Systems (KB5022303)), it still was an issue.  I uninstalled MB and the issue went away.  But following the suggestions in this post, I reinstalled MB and it seems to be working.

Thanks

John Paul

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