DCIservice found in Windows 10 System Configuration Services

[Kelpie]

In troubleshooting long delays in Firefox accessing websites, I isolated the problem to " DCIservice" found in Windows 10 System Configuration Services. Google states this is a PUP.GEN.

Malwarebytes nor Windows Defender caught it. I searched my C: drive for "DCIservice" but came up empty.

In order to reset the PC start-up back to normal, I need to remove this service.  How do I delete it?

[AdvancedSetup]

Hello @Kelpie and

Why are you looking to RESET the computer? Let us get some logs and perhaps we can help you out.

 

Please do the following so that we can get started and see what's going on.

The Farbar Recovery Scan Tool is a free Windows utility designed to create troubleshooting logs for your computer. These logs help our Support team to identify and resolve issues with your computer.

There are two versions of the Farbar Recovery Scan Tool available for download: 32-bit and 64-bit.
To find which operating system is installed on your computer, refer to Microsoft's article: 32-bit and 64-bit Windows: Frequently asked questions

Download and launch Farbar Recovery Scan Tool

1. Download the Farbar Recovery Scan Tool
   Do not click on any Ads.
    
2. Locate the file you downloaded on your computer.
   Downloaded files are often saved to the Downloads folder.
    
3. Double-click the downloaded file to run the Farbar Recovery Scan Tool.
   
   
    
4. A Windows protected your PC notification may appear. This notification is from the Windows Defender SmartScreen Filter which prevents unfamiliar apps from running on your PC.
   Disable smart screen ONLY if it interferes with software we may have to use:  What is SmartScreen and how can it help protect me?
   
        a.  Click More info.
   
   
        b.  Click Run anyway.
   
   
5. When the User Account Control window appears, click Yes.
   
   
   
    
6. To accept the Disclaimer of warranty, click Yes.
   
   
   
    
7. Ensure only the boxes listed below are checked
   
   

   Registry  Services  Drivers
   Processes  Internet  One month
   Addition.txt
   
   
   
    

8. Disable any Antivirus software you have installed ONLY if it stops software we may use from working.
   Please remember to re-enable any Antivirus software when we are finished running scans
   
   Click Scan. The scan may take a few minutes to complete.
   
   
    

9. When the scan completes, Farbar Recovery Scan Tool shows two messages:

• Scan completed. FRST.txt is saved in the same directory FRST is located.
  
  

• Addition.txt is saved in the same directory FRST is located.
  
  
   

• Click OK to close each message window

 

Please attach both of those logs on your next reply, DO NOT copy/paste the contents of the logs directly

 

 

Thank you

 

 

Edited December 9, 2021 by AdvancedSetup
Updated information

[Kelpie]

Advanced Setup,

You ask "Why are you looking to RESET the computer? " I am not sure what you mean by trying to RESET the computer. Several days ago I suddenly starting experiencing delays of 20 - 30 seconds for each webpage to load. After talking with my ISP provider and assuring me everything was fine from their end, I googled the problem and found the following link to possibly isolate the problem - https://www.tenforums.com/tutorials/41804-perform-clean-boot-windows-10-troubleshoot-software-conflicts.html.

It took several hours but I finally isolated it down to this one service (DCIservice). As long as it was checked, my browser pages loaded slowly. According to a Google search this is a PUP.GEN, a file that neither Malwarebytes or Defender detected. As long as this file remains, and if I want normal browsing, I need to leave the System Configuration in "Selective Start-up" and DCIservice unchecked.

I'm not certain your procedure is warranted since the cause of the problem is known and just need to rid of the file(s) causing it. Please let me know.

Thanks!

[MKDB]

Hi @Kelpie,

 

you could try to uninstall the software/app "WebCompanion" from your system, the reported service "DCIservice" belongs to it.

 

"WebCompanion" is bundled with a lot of software installers. Sometimes it gets installed silently on computers withouth user's notice. Unfortunately, MBAM does not detect this software. It does not meet the PUP criteria like @TwinHeadedEagle told me some time ago, the same counts for Windows Defender.

I've already reported this service to @jboursier to add it to AdwCleaner's database... Adwcleaner is detecting "WebCompanion" as PUP.

 

If you can't find the software "WebCompanion" on your system, I suggest you follow the instructions given by @AdvancedSetup to guarentee a complete removal.

 

Edited December 9, 2021 by MKDB

[Kelpie]

MKDB,

Yes that was the problem. I found Web Companion, deleted it and DCIservice no longer appears in System Configuration. Set start-up back to normal and everything is functioning normally.

Thanks!

[MKDB]

Glad we could help.

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Please review the following for Tips to help protect from infection.

Thank you.

 

As this topic seems to be solved, I do not follow it any longer. Take care!

Edited December 9, 2021 by MKDB