PatP3005 Posted July 19, 2021 ID:1470230 Share Posted July 19, 2021 I'm having an ongoing problem with Excel freezing and becoming non-responsive. Searching on the Microsoft site, they suggest anti-virus may be a problem if it is interacting with Excel. Are you aware of any settings I can change in Malwarebytes and/or Excel to stop it from freezing up? Link to post Share on other sites More sharing options...
Porthos Posted July 19, 2021 ID:1470234 Share Posted July 19, 2021 Are you getting any block notifications when using Excel? Link to post Share on other sites More sharing options...
PatP3005 Posted July 19, 2021 Author ID:1470235 Share Posted July 19, 2021 No. I'm not getting anything, no errors. It just freezes. I can't even close it, I have to use Task Manager to close a file. Link to post Share on other sites More sharing options...
PatP3005 Posted July 19, 2021 Author ID:1470239 Share Posted July 19, 2021 I had created the file five minutes earlier. Is it likely that it would be corrupt? Link to post Share on other sites More sharing options...
Porthos Posted July 19, 2021 ID:1470248 Share Posted July 19, 2021 NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply Thanks Link to post Share on other sites More sharing options...
PatP3005 Posted July 20, 2021 Author ID:1470325 Share Posted July 20, 2021 Attached is MB logs file... mbst-grab-results.zip Link to post Share on other sites More sharing options...
Porthos Posted July 20, 2021 ID:1470326 Share Posted July 20, 2021 Quote Malwarebytes version 3.8.3.2965 Download the offline installer from : https://downloads.malwarebytes.com/file/mb4_offline 2. Run the installer Link to post Share on other sites More sharing options...
PatP3005 Posted July 20, 2021 Author ID:1470373 Share Posted July 20, 2021 Not sure I'm sending the correct thing, but attached is an advanced scan report. Scan Report Adv.txt Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted July 21, 2021 Root Admin ID:1470536 Share Posted July 21, 2021 Is Excel still freezing? Link to post Share on other sites More sharing options...
PatP3005 Posted July 22, 2021 Author ID:1470636 Share Posted July 22, 2021 It's an intermittent problem so it's hard to say if it is still an issue. I haven't made any changes to anything so I would assume it is still an issue. To restate (and rephrase) my original question - is there a setting within MB that affects how it interacts with Excel? Does it do any type of checking in Excel when a file is opened or activated? Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted July 22, 2021 Root Admin ID:1470682 Share Posted July 22, 2021 The only possible interaction I'm aware of might be from a potential perceived exploit for some functions that Excel might run or how it's launched. But those would show in our logs and fully block the operation. We can do some generic general maintenance and clean up of the system if you like. Let m know if interested Link to post Share on other sites More sharing options...
PatP3005 Posted July 23, 2021 Author ID:1470794 Share Posted July 23, 2021 Sounds like we've covered whatever might be going on in MB with Excel. I'll go back to the Microsoft troubleshooting guide for my next steps with them. Thank you for your help, much appreciated. Link to post Share on other sites More sharing options...
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