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PatP3005

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  1. I have run the KpRm tool and I'm attaching the file here. Everything is still running smoothly. kprm-20230222101803.txt
  2. I uninstalled CCleaner and VLC Media Player (I don't use it). I updated Malwarebytes and Zoom. I uninstalled and reinstalled 7-Zip. I checked for Windows updates (there weren't any). Things are working, I don't have any issues now (well, none on the computer anyway, ha!). I sincerely appreciate how thorough you have been and how clear your instructions have been. I'm happy that the issues I was having are gone. Thank you.
  3. SecurityCheck.txt is attached. SecurityCheck.txt
  4. I changed my default browser to Firefox. I am able to open QuickBooks in either browser, Chrome or Firefox. I am able to open ProSeries and TurboTax. It looks like things are back to working again. Referring back to your message from Feb 15 (ID 1554578), I didn't do anything you suggested. I wasn't sure how to handle restoring the file you mentioned (which relates to a file that is unimportant to me), and QuickBooks isn't a program on my computer that I can install or uninstall. It is software used through a browser website. Just mentioning these in case they are important to address. I saw in something that I sent to you that MWB found a trojan and something else. Are those gone now? Did they do any damage beyond what I was seeing with not being able to access programs? Is my computer healthy now? I sincerely appreciate your help with this, thank you.
  5. Thank you for the instruction. I'm not sure how to do a restore on a specific file. I know about System Restore back to a certain point. I opened system restore and took a screenshot of my options. Could you tell me my next step? Also, I got the privacy error again when attempting to log into QuickBooks Online. I clicked Advanced and am attaching that screenshot here as well. Thanks.
  6. Ok, the scan has finished running, MSERT.log is attached. I was unable to duplicate the error I got before (this connection is not private) when trying to access QuickBooks Online. You had asked me to try clicking on Advanced. Now when I try to log into QuickBooks, I get a different error - ERR_CONNECTION_RESET - This site can't be reached. I also still can't get into the ProSeries tax software. No error, it just doesn't load. msert.log
  7. Ok, I ran the fix and am attaching the requested file, fixlog.txt. After running the fix, I attempted to launch the QuickBooks Online site. Chrome blocked it, I'm attaching a screenshot of that also. I'm attaching it because I wondered if this was what started it all. Thank you for your help. Fixlog.txt
  8. Before I run this fix, you recommend I disable all real-time antivirus and security software. I am unable to quit Malwarebytes. It's asking for a tamper protection password and I don't know what that is. I tried my MWB account password and that didn't work. What now?
  9. Not completely sure what you are asking. I have not gotten any notifications from Malwarebytes that it is or has blocked anything recently, Intuit sites or otherwise. I looked in the Malwarebytes settings, the Allow List, and there is nothing listed there, I have no Allowed sites. Hope that helps.
  10. Attaching the reports from the Farbar tool... FRST.txt Addition.txt
  11. I am unable to download the tool. This is displayed in the URL - https://downloads.malwarebytes.com/file/mbst - but it doesn't get past loading, eventually it times out. That was in Chrome. I tried Firefox, it also timed out there.
  12. Since Saturday (today is Monday), I have been unable to log into any Intuit site. If I try to log into QuickBooks from a Chrome browser, I get "This site can't be reached" (ERR_CONNECTION_RESET). If I try to open my tax software, ProSeries (from Intuit), I get an error saying internet is unavailable (the software is a stand alone program, not accessed through a browser, but is internet dependent). If I try to open the TurboTax app (from Intuit) on my phone, it just spins, trying to load. I'm running Windows 10 ver 22H2 (OS build 19045.2486). I have a home network. My computer has a hard-wired ethernet cable, my phone and tablet are using wifi. I have talked to my ISP and Intuit tech support and they're blaming each other. I got a new modem and router a week ago. I have checked for Windows updates, I have cleared cache and cookies, I have rebooted the computer and I have rebooted the modem and router. After this issue started, I added QuickBooks to my tablet which is using wifi and I am able to log in. I still can't log in on the computer. A few days ago when I was trying to log into QuickBooks, Chrome blocked it saying there was a hijack attempt being made. That block lasted for about half an hour and then I was able to log in again. There were several days between this happening and the blocking I started seeing on Saturday. They may be completely unrelated but it has made me cautious about what's going on. I'm a tax preparer so I'm aware that my data is a prime target for hackers. I know I can make an entry in MWB that will allow these sites to load but I'm concerned about side-stepping any desirable blocking with these sites. Right now I am at a loss as to how to get back into these sites. Not sure if MWB is part of the solution but thought it would be a good idea to ask. I appreciate any insights anyone can offer.
  13. Sounds like we've covered whatever might be going on in MB with Excel. I'll go back to the Microsoft troubleshooting guide for my next steps with them. Thank you for your help, much appreciated.
  14. It's an intermittent problem so it's hard to say if it is still an issue. I haven't made any changes to anything so I would assume it is still an issue. To restate (and rephrase) my original question - is there a setting within MB that affects how it interacts with Excel? Does it do any type of checking in Excel when a file is opened or activated?
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