Kaspersky Security Cloud incompatible with malwarebytes

[Rupert24]

For almost 5 years I've used Kaspersky and Malwarebytes, but weeks ago, popped up a message saying that Malwarebytes is not compatible with Kaspersky, and because I refused to uninstall it, I wasn't unable to use the Kaspersky interface unless I'd reboot my laptop. I'd like to know if adding the components of Malwarebytes to the exclusion of Kaspersky would solve the problem? I'm very happy with both solutions and I don't want to lose Malwarebytes

I have the free version of Kaspersky security cloud, the version is 21.3.10.391 (d)

[Malwarebytes]

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[Rupert24]

I must add that I've checked the previous post with the same problem, but I saw those are from 2020, I don't know if those solutions could still apply in my case 

[exile360]

The info in this post may prove helpful to you:

That said, there are known compatibility issues with Kaspersky and there have been for a long time, however some users have been able to avoid them by setting exclusions as described in that thread.

[Rupert24]

Hi , I've followed the instructions of the post about the Kaspersky Trusted Applications and Exclusions added for Malwarebytes but still have the popped up a message saying that Malwarebytes is not compatible with Kaspersky. If I refuse to unistall malwarebytes, then I'm unable to use the Kaspersky interface again, what can i do?

[exile360]

You can try uninstalling Malwarebytes, then enabling Kaspersky, then restarting the system, then reinstalling Malwarebytes to see if that allows it to work.  If you still see the alert from Kaspersky then your only option would be to disable the detection of incompatible applications if such a setting exists, however I don't know if the latest version of Kaspersky includes such an option or not (past versions did and it allowed users to skip the check for incompatible software, but that was during install, Kaspersky didn't previously detect incompatible apps after it was already installed on the system).

If none of that helps, your best bet would be to contact Kaspersky's support to see if they have an option or solution to allow the use of Kaspersky with Malwarebytes.

[Rupert24]

On 7/11/2021 at 3:45 AM, exile360 said:

disable the detection of incompatible applications

where can I find that setting? because yeah, I'm going to have to uninstall Malwarebytes

[ESR91]

1 hour ago, Rupert24 said:

where can I find that setting? because yeah, I'm going to have to uninstall Malwarebytes

There is no current option to disable the detection of incompatible programs. Uninstall and re-install doesnt gonna solve the problem, again are gonna appear the incompatible alert. Its an implementation of D patch.

 

Just ignore it.

Edited July 12, 2021 by ESR91

[Rupert24]

22 hours ago, ESR91 said:

Just ignore it.

But the problem here it's, even if I ignore, with the days, I'm unable to interact with the interface of kaspersky and that becomes a problem when I want to run a customized analysis because....I can't do that 🤒, it seems 

[Porthos]

I suggest removing Kaspersky and using Defender.

[ESR91]

20 hours ago, Rupert24 said:

But the problem here it's, even if I ignore, with the days, I'm unable to interact with the interface of kaspersky and that becomes a problem when I want to run a customized analysis because....I can't do that 🤒, it seems 

I have the same notification on some PCs since weeks, and i have no problem with kaspersky UI. Kaspersky just gives a notification but doesnt stop work. Contact kaspersky support.

Edited July 14, 2021 by ESR91

[smipx013]

2 hours ago, ESR91 said:

I have the same notification on some PCs since weeks, and i have no problem with kaspersky UI. Kaspersky just gives a notification but doesnt stop work. Contact kaspersky support.

Me too. Just ignore it and hope that it will eventually be fixed by the Kaspersky people.  As long as you implement all the mutual exclusions (carefully and thoroughly) it seems to be still working just fine (apart from the nagging notice from KSC).  It is a real "ball ache" though to have to go through this at every major AND minor release of MBAM and KSC.  Shame really ......    having both running together has kept me out of trouble fo a number of years.   The two opposing teams of developers (I guess) will never work things out and play nicely together without the poor end user (who wants to avail himself of both) going through unecessary hoops every 6 months.   

Edited July 14, 2021 by smipx013

[Rupert24]

1 hour ago, smipx013 said:

As long as you implement all the mutual exclusions (carefully and thoroughly)

I'm pretty sure that I've implemented those exclusions according to the answer from some of the staff, but I'm starting to think that maybe I've missed one of those exclusions 🤔

[smipx013]

Maybe yes, maybe no.  It might also depend on the order of installation and the time of the day and the wind direction to be honest. 

[smipx013]

I can only comment on KSC "Free" because that is what I use.  It works for me but... I don't have the VPN, Password manager and no KSC plugins in the browsers installed at all (as they are pointles with "free" KSC). Obviously with the free KSC I also have no KSC firewall (only the built-in Windows F/W).  What I also did (in KSC Free) was click on show next to the recommendation >>> took the blue splodge out of the box next to Malwarebytes >>> Clicked "Skip" >>> Clicked "Keep" >>> Got a warning about incompatible software found which I killed with Red cross at top of window.  Not sure if that makes it crawl back into its box for a while :-)

  

Edited July 14, 2021 by smipx013

[smipx013]

Sorry Rupert24 - I can see you too have Free KSC.  Maybe try removing the browser plugins and VPN and Password manager??

Edited July 14, 2021 by smipx013

[smipx013]

TBH,  A few others on the KSC forums are struggling to get it to play nicely too.  I wish I knew why mine was behaving compared to yours and thirs so I can add it to my "what to do when KSC--MBAM breaks" notes :-)  I even manage to have it with hte Ransomware module loaded (in MBAM) which some seasoned folk over at the KSC forums swear cannot possibly work.  I'm not normally "lucky" with these things so its a bit of a mystery.

 

What I don't know of course is whether, when the worst does happen, the two will go into meltdown around each other and completely bork my system.  I do backup weekly though so if it does then so be it.  It makes me feel better having both running and that's good enough for me.  If it does break completely in teh future - like you (and most others I suspect) I will uninstall MBAM (sorry Exile360 and MBAM staff/Developers - no disrespect intended) and use KSC alone.

 

Edited July 14, 2021 by smipx013

[Rupert24]

8 hours ago, smipx013 said:

Password manager??

I don't have the browser plugins and VPN but password manager?? Uhhhhhhhhh nooooo no no no, it's my lifesaver 😅

 

8 hours ago, smipx013 said:

I will uninstall MBAM

My main concern is just the possibility of being infected and not being able to detect the virus. In the past, when I suspected that I was infected, I ran Malwarebytes and when finished the analysis, oh surprise, KSC detected the virus 😱, such a great tag team!!!

I know it's stupid but that's what happened, at least on my laptop