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About smipx013

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  1. I agree with this philosophy but....... The settings does not seem to have the exclusions any more. Exclusions is an "advanced" feature in this respect and the need to go into "Detection History" is totally counter intuitive. I have not had a detection in my history so why would I want to go there to add an exclusion for a folder I want to always exclude when I setup the program. Fair enough if one has had a detection and then wants to select it and exclude it in the future but makes no sense for the people who want to set up mutual exclusions for example (with their AV) prior to enabling MBAM. Lets face it - most people who choose to use an antivirus alongside MBAM will need to do this and the last place thay will think to look is under "Detection History". Paul
  2. Hi there. Well the iptest website is being blocked as intended but I am getting these top 10 websites that I thought Malwarebytes blocked from your own Threat Centre. Its probably a mis-understanding on my part but should not all of the websites in the https://blog.malwarebytes.com/detection/domain/ list also be blocked? Like I say - probably my mis-understanding. Thanks Paul
  3. Hi, I was reading another thread : And.. I was interested in the sites listed at the Malwarebytes Threat Center to see if my new shiny V4 Malwarebytes was doing its stuff. I went to each of the top10 blocked sites and none of them were blocked at all. FYI I am using the latest Chrome build with uBlock Origin and the Bitdefender Trafficlight (neither of these blocked them either): I don't have Kaspersky installed at the moment (I removed it due to the issues with the Kaspersky Patch (e) so wanted to start a brand new thread. I do have Bitdefender Free Installed (with all the appropriate mutual exclusions added to Malwarebytes and Bitdefender). I also disabled Bitdefender to see if that was having an effect but the sites all still loaded just fine. I then disabled uBlock Origin in Chrome to be sure and I could still get to them all (most of them anyway - some were not reachable). Have I mis-understood something or is something bot working right for me? Thanks Paul
  4. Then I think the best course of action for you is to log a ticket with Malwarebytes as they have asked and they can then work with you to "fix" Malwarebytes to get past this problem. You will need to gather and send them logs: ie. quote: If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply: NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download Malwarebytes Support Tool Once the file is downloaded, open your Downloads folder/location of the downloaded file Double-click mb-support-X.X.X.XXXX.exe to run the program You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next You will be presented with a page stating, "Get Started!" Click the Advanced tab on the left column Click the Gather Logs button A progress bar will appear and the program will proceed with getting logs from your computer Upon completion, a file named mbst-grab-results.zip will be found on your Desktop. Click OK
  5. Hi Admins, Please can you merge the thread below..... into this thread as its the same issue I think. Information in that thread may be of use to you here. πŸ™‚ thanks... FYI - Kaspersky Free has no control over what modules are on or off (all or nothing). I will sit quietly in the background now as I have removed Kaspersky Free for the present and have replaced it with Bitdefender Free. One of the other folk in this thread (I'm sure) will do the testing you are asking for. When I did my own testing I had to disable all modules of MBAM to get it working again. Thanks Paul
  6. hmmm Defender. I know its improved of late but do I really trust Microsoft. They are quite well known for introducing most of the vulnerabilities that the virus writers exploit. Most microsoft software is riddled with bugs (including no-doubt Defender). I prefer to mix it up a bit. That's why I insist on keeping MBAM pro with another AV I am testing Bitdefender Free at the moment and it seems to be pretty okay and it is (currently) working well with Malwarebytes. Having said that I am not prepared to use Malwarebytes on its own either. I am not alone on that one! Cheers, Paul
  7. Its so annoying. Avast Free / AVG are totally full of adverts Bitdefender Free has no control whatsoever and caused mayhem on a couple of systems I tried it on (not this one I hasten to add) Avira free is a resource hog (on some systems I tried). Kaspersky Free (and Kaspersky full fat) seems to get good scores on the doors for detection, is light on resources, doesn't bombard you with adverts / con your elderly folk into paying for unwanted modules (Avast hang your heads in shame on that one). Seems there is no "free" antivirus option left worth using any more.
  8. Hi, Yes.. Looking at Kaspersky forums I can see some issues perhaps but - kasperskys community forums are all over the place and a bit of a mass (to say the least) . I am in a holding position at the moment - MBAM is reverted to "Free" as I feel the Kaspersky protection is the most important. As soon as Kaspersky fix their issues (assuming it is their issue to fix) then I will do some more testing. MBAM failing to operate may be another symptom of a bug in Kaspersky but for now. with just Kaspersky enabled everything (so far) is behaving as it should (I think) πŸ™‚ .
  9. It did not fix Thunderbird though. I went into Thunderbird and removed some addins I had there (gcontactsync and another connector for hotmail) but despite this Thunderbird is still going zombie when it exits if MBAM modules are active with KAS active.
  10. More testing: Disabled components of MBAM Web protection rebooted - still same problem Then disabled Exploit protection - rebooted - still having the problem Then diabled ALL MBAM modules, rebooted and outlook and thunderbird would exit normally. ------------------ re-anabled all MBAM modules then rebooted. I decided then to focus on Outlook and removed some of the Outlook Addins that I don't want/use (had to run outlook as Administrator to do this). I removed: "Microsoft sharepoint Server Colleague Import Add-in" and "Outlook Social connector Addin" and "Skype Meeting Addin for Microsoft Office" Rebooted computer and now Outlook 2019 will shut properly with MBAM enabled and KAS enabled. Curioser and curioser!! I only add this in case some Malwarebytes staff may be interested as they may be able to put 2 + 2 together with the snippets above and make a conclusion as to the culprit here.
  11. Actually - scratch all that. One reboot later and it is playing up again. Launch outlook - close outlook and outlook goes into a zombee state and cannot be run again until system is rebooted.
  12. Hi, I would just like to add my experience to this thread in the hope that it may assist some others. I have been using MBAM Pro and (first Avast Free) then of late Kaspersky Free AV and just recently Kaspersky Security Cloud 2020. I have noticed an issue with MBAM/KAS both running together and have tested extensively. KAS version and MBAM version 3.8.3 Symptom: Kaspersky 2020 Cloud recently updated from (d) to All was working well prior to this update to Kaspersky. I then noticed that when I launch and subsequently close either Outlook 2019 or Thunderbird 60.9.0 they remain in a zombie state when you look in task manager / process hacker / process explorer. If you try to kill the outlook.exe or Thunderbird.exe they tell you that you cannot kill the process because they are exiting. If you try to launch Outlook or Thunderbird again they do not launch. The only way to get them to launch again is a full restart of Windows 10 (which takes a long time due to a handing process). I tested with only Malwarebytes running - all good and working I tested with a fresh install of KAS (after allowing KAS to remove MBAM) and all was well I then reinstalled MBAM, added licence and all hte exclusions and at first all was well. At this stage KAS was still on release (d). 24 hours and a few reboots later KAS updated itself to (e) and the problems returned. I tested with and without Malwarebytes and without Malwarebytes, Kaspersky on (e) operates normally. I found that as soon as Kaspersky decided to update its release from (d) to (e) then it all went wrong. The fix was to then reboot, uninstall Malwarebytes, reboot again - KAS is still on (e), install Malwarebytes again while KAS (e) was already installed, enter license key for MBAM, add all the exclusions again to MBAM and then it worked and played nicely with Kaspersky. I now have both running fine. Hope this helps someone. Sadly - Kaspersky updates itself every month or so from (a) to (b) to (c) etc. so this may be a process that is required at each upgrade of KAS which makes the two running in parallel fine for a techie like myself by not really practical for a novice/normal user. Cheers, Paul
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