Thundercat Posted February 1, 2021 ID:1435872 Share Posted February 1, 2021 Still happening to me, started this week (I've got Beta also on) Link to post Share on other sites More sharing options...
exile360 Posted February 1, 2021 ID:1435873 Share Posted February 1, 2021 Greetings, Please try a clean install of Malwarebytes to see if it corrects the issue: Download and run the Malwarebytes Support ToolAccept the EULA and click Advanced tab on the left (not Start Repair)Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here If the issue still persists, please provide diagnostic logs so that we may take a look and try to determine why the issue is occurring: Run the Malwarebytes Support ToolAccept the EULA and click Advanced tab on the left (not Start Repair)Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Please let us know how it goes and provide the requested logs if the issue still occurs after the clean install. Thanks Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted February 3, 2021 Root Admin ID:1436316 Share Posted February 3, 2021 Hello @Thundercat Are you still with us? Please post back the requested log once you have a moment Thank you Link to post Share on other sites More sharing options...
Thundercat Posted February 23, 2021 Author ID:1440736 Share Posted February 23, 2021 The update fixed the issue, except when attempting to use NordVPN. Crashes 100% of the time. I will post a log in a bit Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted February 23, 2021 Root Admin ID:1440787 Share Posted February 23, 2021 Please go ahead and post the log when ready @Thundercat Thanks Link to post Share on other sites More sharing options...
Thundercat Posted February 23, 2021 Author ID:1440798 Share Posted February 23, 2021 Sorry for the delay, the initial steps had worked back on Feb 3, removal and reinstall. However, I went to use NordVPN (need it to get around geo location issues for NHL hockey) and it crashes as soon as I try to connect to a website. I tried posting last week, but the forum kept saying what I was posting was spam. Today, I can post! I attached logs. mbst-grab-results.zip Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted February 23, 2021 Root Admin ID:1440805 Share Posted February 23, 2021 Okay, I see that you're using Windows 7 Ultimate Service Pack 1 which is quite old and a lot of various security apps and settings. I'd like to propose we remove a few items, clean up, and then see if we can get all of them working well again. Is that something you have time for and are willing to let me help you with? Link to post Share on other sites More sharing options...
Thundercat Posted February 23, 2021 Author ID:1440806 Share Posted February 23, 2021 Absolutely,I do have time. Yes it's Win 7, with Never10 installed. It's just for gaming and streaming. As much as I love Debian, half the games don't play on it. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted February 23, 2021 Root Admin ID:1440807 Share Posted February 23, 2021 Okay, let me go through the log and will be back in a few with suggestions Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted February 23, 2021 Root Admin ID:1440811 Share Posted February 23, 2021 Let's start out with removing the following security software (don't go browsing the Web while these are off though) Go to Control Panel and uninstall Avira Security Malwarebytes NordVPN Spybot - Search & Destroy SUPERAntiSpyware Then once all have been uninstalled and you've rebooted the computer run FRST again and get me new logs and we'll do some scripted clean up. Please download Farbar Recovery Scan Tool and save it to your desktop. Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit Double-click to run it. When the tool opens click Yes to disclaimer. Press the Scan button. It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply. The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well. Thank you Link to post Share on other sites More sharing options...
Thundercat Posted February 23, 2021 Author ID:1440813 Share Posted February 23, 2021 Ok, will post when completed Link to post Share on other sites More sharing options...
Thundercat Posted February 23, 2021 Author ID:1440818 Share Posted February 23, 2021 All Uninstalled. Attached is the txt. Addition.txt Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted February 23, 2021 Root Admin ID:1440821 Share Posted February 23, 2021 Can you post back the FRST.txt log as well please. Link to post Share on other sites More sharing options...
Thundercat Posted February 23, 2021 Author ID:1440823 Share Posted February 23, 2021 I didn't run it prior to uninstalling , just after. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted February 23, 2021 Root Admin ID:1440824 Share Posted February 23, 2021 Please go ahead and run FRST and click on SCAN It will produce a NEW log file named FRST.TXT I need to get that log please. Thank you Link to post Share on other sites More sharing options...
Thundercat Posted February 23, 2021 Author ID:1440826 Share Posted February 23, 2021 O lord, it showed me a completely different text file. I assumed the txt that popped up after scan, was the txt file I needed to upload. My mistake. FRST.txt Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted February 23, 2021 Root Admin ID:1440833 Share Posted February 23, 2021 Are you running a Proxy on purpose? ProxyServer: [S-1-5-21-3274151546-1390663479-3167702390-1000] => localhost:8080 Link to post Share on other sites More sharing options...
Thundercat Posted February 23, 2021 Author ID:1440834 Share Posted February 23, 2021 Not that I'm aware of, I only used NordVPN Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted February 23, 2021 Root Admin ID:1440836 Share Posted February 23, 2021 No problem, I'll remove it in the fix below. Please download the attached fixlist.txt file and save it to the Desktop or location where you ran FRST from.NOTE. It's important that both files, FRST or FRST64, and fixlist.txt are in the same location or the fix will not work. Please make sure you disable any real time antivirus or security software before running this script. Once completed make sure you re-enable it. NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone. Run FRST or FRST64 and press the Fix button just once and wait. If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart. The tool will make a log on the Desktop (Fixlog.txt) or wherever you ran FRST from. Please attach or post it to your next reply. Note: If the tool warned you about an outdated version please download and run the updated version. NOTE-1: This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity. Depending on the speed of your computer this fix may take 30 minutes or more. NOTE-2: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed. The use of an external password manager is highly recommended instead of using your browser to store passwords. The following directories are emptied: Windows Temp Users Temp folders Edge, IE, FF, Chrome and Opera caches, HTML5 storages, Cookies and History Recently opened files cache Flash Player cache Java cache Steam HTML cache Explorer thumbnail and icon cache BITS transfer queue (qmgr*.dat files) Recycle Bin Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix. The system will be rebooted after the fix has run. fixlist.txt Thanks Link to post Share on other sites More sharing options...
Thundercat Posted February 23, 2021 Author ID:1440845 Share Posted February 23, 2021 Ran, waiting on Chkdsk to finish. Link to post Share on other sites More sharing options...
Thundercat Posted February 23, 2021 Author ID:1440847 Share Posted February 23, 2021 Chkdsk all completed, back up and running. Safe to reinstall Malwarebytes and Nord to try them together? Link to post Share on other sites More sharing options...
Thundercat Posted February 23, 2021 Author ID:1440857 Share Posted February 23, 2021 Ok, I reinstalled Malwarebytes and NordVPN. First website attempt, I got a BSOD. I rebooted, turned off web protection, then I could use the VPN. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted February 23, 2021 Root Admin ID:1440863 Share Posted February 23, 2021 (edited) No, we are not ready or done yet. Please review the following and try to update your version of Windows and let me know if there are any issues trying to update. How to obtain and install Windows 7 SP2https://answers.microsoft.com/en-us/windows/forum/windows_7-update/how-to-obtain-and-install-windows-7-sp2/c2c7009f-3a10-4199-9c89-48e1e883051e Windows Update Loop Fix (only needed if you run into an update issue that loops)https://github.com/aakkam22/windowsUpdateLoopFix Update to enable TLS 1.1 and TLS 1.2 as default secure protocols in WinHTTP in Windowshttps://support.microsoft.com/en-us/help/3140245/update-to-enable-tls-1-1-and-tls-1-2-as-default-secure-protocols-in-wi Edited February 23, 2021 by AdvancedSetup updated information Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted February 23, 2021 Root Admin ID:1440866 Share Posted February 23, 2021 Once that's done then run the following for me please. SecurityCheck by glax24 I would like you to run a tool named SecurityCheck to inquire about the current-security-update status of some applications. Download SecurityCheck by glax24 from here https://tools.safezone.cc/glax24/SecurityCheck/SecurityCheck.exe and save the tool on the desktop. If Windows's SmartScreen block that with a message-window, then Click on the MORE INFO spot and over-ride that and allow it to proceed. This tool is safe. Smartscreen is overly sensitive. Right-click with your mouse on the Securitycheck.exe and select "Run as administrator" and reply YES to allow to run & go forward Wait for the scan to finish. It will open in a text file named SecurityType.txt. Close the file. Attach it with your next reply. You can find this file in a folder called SecurityCheck, C:\SecurityCheck\SecurityCheck.txt Link to post Share on other sites More sharing options...
Thundercat Posted February 23, 2021 Author ID:1440871 Share Posted February 23, 2021 Ok, I'll start on those. 1 Link to post Share on other sites More sharing options...
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