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My windows 10 Microsoft Surface laptop has recently stopped working, something I suspect is caused by a virus. 
The other day I lent my laptop to my brother so that he could work remotely from it. He downloaded Anydesk, as well as OpenVPN (according to him, he just googled them and downloaded the first link). He was recently notified by his work that their network was infected with a virus which case from his machine. As soon as he told me this, I downloaded Avast and ran a scan, but from this point my laptop kept freezing any time I tried to install, uninstall or run any kind of antivirus software. I installed malwarebytes and had the same issue.

After trying to fix it for a while, I decided to reset the pc, keeping the files. Once this completed, the laptop seemed to run better until I downloaded malwarebytes and ran a scan (with all of the advanced search settings switched on). Although it returned nothing, file explorer started opening repeatedly which I’m fairly sure was caused by the virus.

Now, the laptop won’t properly boot up. Instead, it gets stuck in an ‘automatic repair’ loop. I cant continue to Windows 10, or it just switches off and goes back to the Automatic Repair screen. I also cannot reset my PC by removing everything - this simply starts loading and then returns me to the previous screen a few seconds later.

Does anyone know how I might me able to fix my laptop and remove this virus? I have no issues with completely resetting the PC, as I don’t have many important documents on it.

Thanks

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Hiya idratherliveoutsid and welcome to Malwarebytes,

Please download Farbar Recovery Scan Tool from here:

http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/

save it to a USB flash drive. Ensure to get the correct version for your system, 32 bit or 64 bit


Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

Plug the flash drive into the infected PC.

If you are using Windows 8 or 10 consult How to use the Windows 8 or 10 System Recovery Environment Command Prompt Here: http://www.howtogeek.com/126016/three-ways-to-access-the-windows-8-boot-options-menu/ to enter System Recovery Command prompt.
 
  • Select Command Prompt
  • In the command window type in notepad and press Enter.
  • The notepad opens. Under File menu select Open.
  • Select "Computer" and find your flash drive letter and close the notepad.
  • In the command window type e:\frst64 or e:\frst depending on your version. Press Enter Note: Replace letter e with the drive letter of your flash drive.
  • The tool will start to run.
  • When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (frst.txt) on the flash drive. Please copy and paste it to your reply.

Thanks,

Kevin

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Tips to help protect from infection

Thanks

 

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