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kevinf80

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Everything posted by kevinf80

  1. Can you run another scan with Malwarebytes and post the produced log...
  2. Hello UhSilo, We cannot leave your system in clean boot mode indefinitely. Clean Boot is a method used to find out what causes the current problem. All system services are still active, all 3rd party services that run at boot are disabled. In your case we are trying to find what replaces the malicious executable explore.exe after removal, if clean boot gives a positive result we know that a 3rd party service is responsible. So now we have to find out culprit.... As clean boot has indicated where the problem lies, it is now a process of elimination to find which non MS service(s
  3. Due to the lack of feedback, this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread. Tips to help protect from infection Thanks
  4. Set windows up for "Clean Boot" mode, full instructions here: https://support.microsoft.com/en-gb/kb/929135 Basically all none MS services are disabled, see how your system runs in that mode. With your system in clean boot mode, remove the problem file with scan by Malwarebytes or ESET. After removal reboot your system, see if rogue file C:\Windows\explore.exe returns.... The rogue file is trying to mimic the genuine windows file C:\Windows\explorer.exe
  5. Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Please review the following for Tips to help protect from infection Thank you
  6. Due to the lack of feedback, this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread. Tips to help protect from infection Thanks
  7. Hiya troym758 and welcome to Malwarebytes, Can you post the log from Malwarebytes to show what is quarantined... Thank you, Kevin..
  8. Nothing to help us in that log... From the frst logs the following restore point is listed... What is univcredist was it installed or removed on the 25th, does it coincide with the arrival of explore.exe.
  9. Yes odd for sure, but still we do not find the dropper... Reboot your system then continue: Run th following please: Scan with Autoruns Please download Sysinternals Autoruns from the following link: https://live.sysinternals.com/autoruns.exe save it to your desktop. Note: If using Windows Vista, Windows 7, Windows 8/8.1 or Windows 10 then you also need to do the following: Right-click on Autoruns.exe and select Properties Click on the Compatibility tab Under Settings c
  10. Thanks for the update, there must be a dropper that puts the file back after reboot. Try the following... Open the search function, type or copy/paste Windows Defender Security Center then select ok to open that option. In the new window select Virus and Threat Protection then select Scan Options The scan options window will open, from there select Windows Defender Offline Scan You will be given the option to save any opened work etc, then select Scan from there when the scan completes Windows will reboot.. To check for found entries: Select Start , and then selec
  11. Hiya ms19. Use the instructions from the following link to reset Chrome. https://forums.malwarebytes.com/topic/258886-chrome-secure-preferences-detection-always-returns/ Does that clear the issue with Chrome.. Thanks, Kevin
  12. You really should be good to go, both drives have been reset, windows is a fresh install.. Obviously if you have any problems whatsoever, just come back....
  13. If you`ve reset and reinstalled windows to C drive, and formatted H drive, you should be good to go.. Just make sure to get your security turned on..
  14. If you format the drive you will lose all data. Can you open Disk Management and see if the drive is recognized..
  15. Lets wait until your system install completes and see how it responds. I would also run a thorough AV scan that will check all hard drives, if your system drive was infected it is possible your other hd may also have issues. This type of scan may take a few hours but will be well worth doing... I can give the instauctions later if you want...
  16. Hiya MoritzS, That sounds like its stuck, I reset my wifes laptop yesterday, it took about 40 mins start to finish. That is Windows 10 pro...
  17. Hiya Moritz and welcome to Malwarebytes, If you`ve wiped and reloaded windows you should be ok, to be sure run the following to check... Download Farbar Recovery Scan Tool and save it to your desktop. Alternative download option: http://www.techspot.com/downloads/6731-farbar-recovery-scan-tool.html Note: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
  18. Hello ms19, Run another scan with Malwarebytes to see if the issues with Chrome have returned... Thank you, Kevin...
  19. Hiya UhSilo, Has the problem file returned again after a reboot...? Thank you, Kevin...
  20. Hello ms19 and welcome to Malwarebytes, Continue with the following: If you do not have Malwarebytes installed do the following: Download Malwarebytes version 4 from the following link: https://www.malwarebytes.com/mwb-download/thankyou/ Double click on the installer and follow the prompts. When the install completes or Malwarebytes is already installed do the following: Open Malwarebytes, select > small cog wheel top right hand corner, that will open "settings" from there select "Security" tab. Scroll down to "Scan Options" en
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