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Found 20 results

  1. *** Thanks everyone for your continued feedback on the issue. For those affected by the issue, please provide the following information: * When did the freeze first start occurring? Around 12/17/2018 * What were you doing on the computer immediately prior to the latest freeze? Excel Spreadsheet work * Did you notice anything significant occur around the time of the latest freeze (e.g. AV notification, application crash, etc)? No. Freezes NEVER occurred in Windows Safe mode with networking enabled Freezes NEVER occurred in Normal Windows mode with the Ethernet DISCONNECTED. Freezes DID occur in Windows normal mode connected to the Network but while inactive at the Windows LOGIN Prompt, without any users logged in, or any applications running. * Has a freeze occurred when the computer is idle? yes, lots of times. * Have you noticed a correlation between high network traffic and the computer freezing? No * How often does the computer freeze? Every login at intervals from 2 minutes to 200 minutes logged in. Never lasted more than 200 minutes, many times failed after 2 - 4 minutes use but mostly failed after 20 - 30 minutes * Are you able to reproduce the freeze on-demand? If the answer is yes, what are the steps? No, but it happened at every login 2 - 200 minutes after login. * How old is the computer? 10 years. Dated but reliable machine - Full specs below. * Was the computer upgraded from XP/Vista to Windows 7? No Complete new installation to Windows 7 Ultimate. * Is the computer fully up-to-date with Windows Updates? Yes Which updates have been installed after the first freeze occurred? Updates still disabled . * Updates disabled during fault finding process. However current NVIDEA Graphics drivers have been re-installed. * Does the computer have multiple network adapters? If it does, what happens when you disable the adapter currently in use and switch to a different adapter? It has 2 Ethernet ports. Fault happens on either port. Hardwired connects to Netgear Switch, then TG789 NBN modem router. Happens on other ports of both these devices. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ PC Specifications (Dated 10 YO PC but works perfectly on all activities except MB.) My Malwarebytes version on the Windows 7 PC (now uninstalled!!!) were: Malwarebytes Version: 3.5.1.2711 Component Package Version: 1.0.508 Update Package Version: 1.0.8722 PC OS - Windows 7 Ultimate (x64) Service Pack 1 (build 7601.24334) Board: Gigabyte Technology Co., Ltd. EP45-DS3P Bus Clock: 333 megahertz BIOS: Award Software International, Inc. F5 06/18/2008 Processor: 2.67 gigahertz Intel Core 2 Quad Q9400 64 kilobyte primary memory cache 3072 kilobyte secondary memory cache 64-bit ready - Multi-core (4 total) - Not hyper-threaded 16,384 Megabytes Usable Installed Memory Display NVIDIA GeForce GT 1030 [Display adapter] AOC Q3279WG5B [Monitor] (33.4"vis, s/n 341, May 2017) Microsoft ISATAP Adapter ↑ Realtek PCIe GbE Family Controller With 2 Ethernet ports. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
  2. Attaching logs... mbst-grab-results.zip
  3. Hi there! Throughout the past few months, I've had problems running my Win7 Professional 64-bit PC rig properly. The problem showed as intermittent freezing of the whole operating system every now and then, let's say once in an hour or so, for around 5-15 min at a time. Meaning; I can't click on anything from the task bar, the mouse cursor turns into the spinning circle (as in; waiting, waiting ...); everything that I click on or type is stored in some kind of a buffer that then gets "released" after the clog re-opens. I am running ESET Internet Security 2018 (the latest version; 12.0.27.0) as well as Malwarebytes Anti-Malware Premium (the latest version as well; 3.6.1.2711) I have gone thru the problem on ESET's forums as well; https://forum.eset.com/topic/15962-eset-internet-security-updates-hang-up-as-well-as-sites-like-windows-update/?_fromLogin=1 Sorting out different possibilities within the last few months and I've indeed realized that it's ESET Internet Security 2018 and Malwarebytes Anti-Malware Pro/Premium conflicting with each other. Turning off Malwarebytes actually solved the problem altogether. However, I went thru Malwarebytes' website to see all the listed components of MBAM that should be added to i.e. ESET's exclusion list, and that did NOT solve the problem. Now as I'm running Malwarebytes again, the freeze-up problem has also returned as usual. Disabling MBAM = no problems, no freeze-ups. The two software used to work just fine together before this summer. I've tried googling up the ESET+MBAM combo and potential pitfalls and tried to check that I've got them all in order. These problems didn't start until the autumn of this year, however. Before that, I had been running ESET+MBAM side by side without any problems. So, since I already have the exclusion list done, is there any certain modules in ESET that should NOT be enabled while MBAM is also running? I can't reply to the original thread on ESET's forums [see link above in this post] since the thread has been closed (and I did not receive any messages of anyone actually replying to me), and now I'm wondering what should I do next. The thing is that ESET and MBAM both detect i.e. realtime web threats differently. Throughout the past few years, both of the programs have caught up with potential threats in time, sometimes it's been MBAM, sometimes it's been ESET that has caught the lurking culprit. So, I really wouldn't want to start disabling real-time protection features too heavily. All help is kindly appreciated. Thank you.
  4. My nephew shares a desktop Win 7 PC with 4 other family members. He plays an online game using Google thru Firefox and seems to have infected the computer. I visit every month or two to run scans, update programs and general maintenance. This time Malwarebytes free has detected 228 items and freezes at the 04:54 mark every time, even in Safe Mode. The screen shows: Currently Scanning: Heuristics Analysis Items Scanned: 496,262 Time Elapsed: 00:04:54 Threats Identified: 228 I paused the scan after it found the 228 and most of the items started as;: C:\Users\Marcello_2\AppData\Local\Google|Chrome\User Data\Default\Extensions\ eogmpgppidehapppmipeahegomlindkg\171.3557.1015.28_0\icons\19.png \icons\48.png \javascript\serve_ShellAus \main\view_Broker.js \metadata \toggle SuperAntiSpyware found over 30 items that I was able to delete before running MBAM. AVG free did not find any issues. Hitman Pro found a few and was able to delete them. Rkill cleaned a couple of items. It just gets stuck on MBAM. I have to go into Task Mgr to End Task. This build is running Win7 Home 64-bit SP1, AND Phenom 9750 @ 2.40 GHz with 4 GB DDR2 RAM What are the steps to get rid of the items? BTW, I've tried a few things suggested by forum support on BleepingComputer.com with no luck. I will post the Support Tool log in a few days. Thanks.
  5. Hello! I have the following problem: I am using MBAM Premium 3.5.1, and when i open a Website in Google Chrome it freezes and Crashes within Minutes! If i disable MBAM, everything works fine, without troubles!! Sorry for my Bad English, but I hope everyone knows what I mean I already have Downloaded the MBAM Clean 3 Tool, and reinstalled MBAM 3.5.1 After re install the Problem is back again Best Regards Xenon
  6. Following on the heels of older reports of MBAM causing 'freezes', my laptop started snoozing after downloading the latest release... Initially, though it's a trial version of the premium flavor, 'Malware Protection" is disabled and cannot be switched on. After several un-/reinstalls the behavior hasn't changed: a few moments into a scan 'sleep' mode is entered; wake-up lasts only long enough to flash the screen before reverting to 'sleep'. ....of interest is that the AVAST! service seems to unexpectedly get STOPped lately, but prior to downloading MBAM. The 'cure' seems to be.shut down and..don't use MBAM. No, have not got to run it in SAFE mode yet but I shall and will report on that. Meanwhile I may have a previous version I can use...maybe. FRST.txt Addition.txt
  7. When scanning the service is terminated randomly, it always occurs with less than 2 minutes. I use Peemium version 3.4.5, installed on a new installation of Windows Server 2008 SP2 on an IBM System X3200 Erro: We're sorry, but the Malwarebytes service stopped working. The program will now restart. Addition.txt FRST.txt mb-check-results.zip
  8. Updated Malwarebytes Free to new version - and it went into free trial period for Malwarebytes Premium. Soon afterwards Firefox began to fail - it would freeze, and using task manager to kill it would remove all but one process that became unkillable without rebooting machine. That process would also prevent Firefox from restarting. Switched to Opera - same result Switched to Chrome - same result Switched to Internet Explorer - same result. Resolved problem by ending the Malwarebytes trial and reverting to the Malwarebytes free without Web Protection.
  9. Dear Malwarebytes, I have a windows 10 machine with the latest updates on it (latest was KB4088776 secruity update for windows). I need to use a piece of software for work which uses openGL and chrome for embedded. If malwarebytes is Quit, the program runs fine. if malwarebytes is running the whole system freezes up, including the task manager. I really enjoy having the real time protection feature of malwarebytes which gives me a lot of peace of mind. Please help me out here. I've downgraded to Malwarebytes 3.1.x to try work around. the issue only happened after the latest malwarebytes update. Is there anything I can do to get the latest malwarebytes working with my software? details follow Best regards Jin malwarebytes version 3.4.4.2398 malwarebytes component package version 1.0.322 malwarebytes update package version 1.0.4376 I have run the FRST and mbcheck tools and attached the results. I also tried "recovering lost scans" as per Addition.txt FRST.txt mb-check-results.zip
  10. My laptop used to work. The fan was damaged (just old I guess) so sometime it says there is a cooling error, or otherwise the fan just makes lots of noise... but its not hot! Just an indication that the computer is working hard on something because it doesn't make the fan sound when the computer is not doing anything. A few weeks ago the computer began to freeze randomly but FREQUENTLY. This was a sudden change. It often take 2-3 restarts to get past the logon screen. When it freezes it will be in one of the following ways... usually within a few minutes, but guaranteed within a few hours (this is with non use, just siting on but idle, or maybe with one user task which is moving my files off of it for safe keeping onto and external drive). There are the different ways it freezes: 1. On Startup it may get to show the lock screen , the mouse will move but it will not respond to clicks or keyboard... and thus can not access password entry point for login. 2. Screen may go black and has loud hard working fan noise for apparently no reason. 3. IF I do get logged in and start to do something like open a browser, or the WIFI network selection panel, or copying files it may begin to do the work but then later (often immediately) it freezes and goes to black screen or simply stops responding. Can it be fixed? How do we proceed?
  11. Is anyone else having this problem as of today??? At around 10:30 am Central time on January 27, 2018, my Dell laptop Precision 2800 with Windows 7 froze. It was obvious the hard drive was running at near full speed and using 98% of my 8GB memory. Trying to search for the cause was impossible as it was frozen on my desktop. When it was obvious that it wasn't going to change I had to do a hard shutdown by removing the battery. After starting the Malwarebytes icon in the tray was showing an old problem that hadn't shown up in a long time: The protection for the web browser was turned off and could not be turn on manually. I was able to exit malwarebytes but it turned back on. As soon as the red warning symbol showed up on top of the icon, the computer went into overdrive again. Again, I had to do a hard shutdown. Upon startup I went in to services.msc and disabled Malwarebytes. On startup everything was fine. In the meantime my wife informed me that her fairly new Dell desktop with Windows 10 was "showing a blue screen". I went it and thankfully it wasn't the BSofD. It simple showed that windows did not start correctly. I restarted her computer and came back to my laptop. Not wanting to jump to conclusions, I decided to turn back on malwarebytes and restart laptop. Sure enough, the exact same thing happened. After the 3rd hard shutdown and restart I disabled malwarebytes and restarted. Now, after about 45 minutes the computer is doing fine. Shortly thereafter my wife informed me that the blue screen was back on her Windows 10 desktop. I went in and found the same thing. Upon restarting, I noticed that the malwarebytes tray icon has the red warning symbol. I checked and it was the same as my laptop: Browser protection was not running. I went into services.msc and disabled malwarebytes. Problem solved. No "blue screen" anymore. To me it's obvious that some sort of update to malwarebytes caused this problem as after disabling malwarebytes I was able to keep computers running long enough to check for other updates. (Obviously I can't check for any malwarebytes updates because it's disabled.) I have my Windows 7 laptop updates set to "notify only" and I will download and update. I check my Norton and no updates since early morning, and I had been using my laptop nearly 4 hours before the problem started. I have no other protection software besides Norton and Malwarebytes. So, again, has anyone else seen this problem today??????
  12. I'm using Malwarebytes but at times my computer freezes even though my mouse keeps working. i usually need to open the PC Manager to see and stop one or two programs to get it working again. Any idea what is causing the issue?
  13. When ever I try to Quarantine files it locks up, but I can still use the interface. FRST.txt Addition.txt Malwarebytes Report.txt
  14. Actually registered an account to make sure this thread stays alive. I'm having the same issue as well. Launching task manager causes a short (about a minute), but massive performance drop where even the movement of my mouse cursor is massively delayed. Another issue I've been having is the same performance drop but in Rocket League and seemingly random timings. Never had this issue before the most recent Windows 10 update and I have yet to find a solution. Hopefully someone will be able to discover a solution soon. It gets annoying pretty quickly.l
  15. So i guess this is kind of a two part post. So we just replaced our on prem endpoint clients with the cloud endpoint clients and that seemed to go fine using the mbam clean tool. The problem some of our users are seeing is their chrome and firefox will lock up for 20+ minutes and just be frozen. I have turned off Web Protection and Anti Exploit to see if that fixes it, i haven't heard an update on the issue yet but i was curious if anyone has ran into this issue before. Part two, We have two policies, one for our computers and the other for our virtual machines/VDI's that DO NOT use anti exploit. I realized that using the endpoint installer provided it only uses the default policy and i can't install an endpoint solely to a specific policy like we kind of could with the on prem solution (install with anti exploit, one without). Is there a way besides installing then moving the machine to the correct policy to install the specific client to that specific policy?
  16. Hi! WD found a Win32/Gamarue infection. WD removes the it, but it reappears after a couple of reboots. Malwarebytes stuck at a random file and never completes. Here are my FRST logs. Thank you for your help! FRST.txt Addition.txt
  17. My windows 10 computer was suddenly extremely slow and kept freezing after a few minutes after starting up. I noticed that the disc in the taskmanager was at 100% all the time and that thousands of "Java Web Launcher" were running in the background, multiplying untill they hit 8000 and my pc froze. I ran the java uninstaller tool (java was scaring me) in save mode, since my computer was inoperable but the uninstaller failed. Also, I have already reverted back to the only restoration point I had from two days ago, but this didnt resolve the issue. If anyone can help me I would be so grateful.
  18. I'm currently trying to install the new MWB onto my laptops; Levono Yoga 710 and a Dell Precision M4800. They are running Windows 10 and Windows 8.1 respectively and both have Trendmicro Officescan running on them as well. Current version is 3.0.6. I'm going through the dashboard (see first screenshot). When I click this on either laptop, the entire computer freezes. For the Dell, it stays frozen for over 15 minutes (I gave up after that and did a hard shutdown). For the Yoga, it stays frozen for about 2 minutes or so. After that, it takes another minute or so for the "Would you like to let Malwarebytes edit the information on your computer?" prompt to come up. After that it crashes. I've been able to repeat the full computer freeze issue multiple times on both laptops. Currently waiting on the Yoga to unfreeze after a second try. What on earth is happening? Laptop Specifics: Dell: Windows 8.1 24 GB RAM i7-4800MQ Malwarebytes exact versioning: 3.0.6.1469 Component version: 1.0.103 Update package version: 1.0.2193 Yoga: Windows 10 8GB RAM Don't know what else, laptop still frozen.
  19. Office 2016, Malwarebytes Premium 3.1.2, Windows 10, no beta crap and everything up to date After losing quite a bit of work several times (it was a big problem), and then defaulting to Wordpad until I find my Corel Disc, I finally figured out what was going on. Then, I come here to see the thread detailing the issue has been closed because a couple of people stopped having issues. Well, the fix didn't work. With protection for Word and Excel disabled, I was able to "save" and "save as" a few times with little issue; but that's not good enough. Further investigation should be performed, and you might want to get on the phone with Microsoft to really hash out what's happening. As it sits, I must cease using the programs. I can't take the chance that my word processor will crap out or that Malwarebytes will encounter further issues. It's not just Word and Excel, but I haven't pinpointed it all and I've no intention of wasting the time at this point. Some work can't be re-typed after a faulty save; it's lost forever. I cannot afford that. Malwarebytes has been a nice warm fuzzy feeling for years now, but ever since 3.0 there have been too many problems. I've lost confidence in the software. So, in response to the closed thread: Don't count your chickens before they hatch. People might want to stop back in and avoid starting a new one, and few things are more frustrating than being arbitrarily denied access to a previous, yet potentially fruitful conversation. You had the single program that would stop anything and conflict with nothing. I'm not sure what's going on with 3.X, but it really needs to be sorted. These are critical failures.
  20. I'm currently using windows 10 home edition version 1703, build 150663.296, with a 64 bit operating system malwarebytes version: 3.0.6.1469, component package version: 1.0.103, update package version: 1.0.2030. Microsoft office 356 proplus version 1704 (build 8067.2115) Every time I try and copy text or anything from Microsoft word and paste it into another program, Microsoft word freezes, and nothing is pasted where it needs to go. I recently discovered there is a known issue with malwarebytes interfering with Microsoft word. After learning about other people having this freezing issue while using Microsoft word, I closed malwarebytes and my Microsoft word worked perfectly. There must be a fix for this because I have used malwarebytes with Microsoft word for years without any issue. I constantly need to use Microsoft word, and I want the protection malwarebytes provides. Since I need Microsoft word, malwarebytes is not open when I'm using Microsoft word. However, since I pay to use malwarebytes, this is unacceptable. If there is anyone who knows a fix for this, it would be great if you can share it. Thank you in advance!
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