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Found 11 results

  1. Hello, I have got an issue with an infection. I have run Malwarebytes multiple times, every time it prompts me to restart to finish the quarantining process, but every time I click on "restart", my computer freezes, forcing me to force shutdown [see attachment]. I am running Windows 10. This is my first time posting on the forum, so I do not know what other information you will need, but if you need anything else, please let me know. Thank you very much! freeze (1).mp4
  2. So recently I've been receiving huge rubber banding and lag spikes while playing games on my computer. i know that my PC is completely capable of running these games at 60 fps with no problem and my ping is perfectly fine so i know it cant be my WiFi a week after this problem i decided to factory reset my PC because I've been planning on doing so but the issue still persist. I've also noticed that when i open my task manager for a split second my CPU is running at 50+% then its hurries back down to its normal 5-10%. I've ran plenty of malware bytes scans even with the rootkits option on but it says my PC is completely safe I've also ran McAfee scans but it also says that my pc is safe. "I'm sorry if my grammar is off i'm too lazy to be formal in this situation" Any tips or help would be appreciated Thank you for your time Malwarebytes www.malwarebytes.com -Log Details- Scan Date: 9/26/19 Scan Time: 9:31 PM Log File: a271ab76-e0df-11e9-a615-f4390931a01c.json -Software Information- Version: 3.8.3.2965 Components Version: 1.0.627 Update Package Version: 1.0.12663 License: Free -System Information- OS: Windows 10 (Build 18362.356) CPU: x64 File System: NTFS User: DESKTOP-R6TCKQL\ashir -Scan Summary- Scan Type: Threat Scan Scan Initiated By: Manual Result: Completed Objects Scanned: 280520 Threats Detected: 0 Threats Quarantined: 0 Time Elapsed: 0 min, 56 sec -Scan Options- Memory: Enabled Startup: Enabled Filesystem: Enabled Archives: Enabled Rootkits: Enabled Heuristics: Enabled PUP: Detect PUM: Detect -Scan Details- Process: 0 (No malicious items detected) Module: 0 (No malicious items detected) Registry Key: 0 (No malicious items detected) Registry Value: 0 (No malicious items detected) Registry Data: 0 (No malicious items detected) Data Stream: 0 (No malicious items detected) Folder: 0 (No malicious items detected) File: 0 (No malicious items detected) Physical Sector: 0 (No malicious items detected) WMI: 0 (No malicious items detected) (end)
  3. For the past few months I've noticed periodic freezes with my computer while online. The most noticeable were using Chrome and Twitch as the stream would lock up. This extended to all uses of the internet and even some of my games, though only online ones. These freezes wouldn't fully freeze my computer as things were still happening like my mouse moving and Windows itself still reacting to me. It seemed to be the programs themselves. During the last few ones I noticed Malwarebytes spiking in CPU usage on my Task Manager. I decided to do some testing by turning off the protections and turning them back on one at at time and noticed that the randsomeware protection seems to be causing these issues. I've run the Support Tool and have done multiple fresh installs without any changes. I also know my computer and all of it's drivers and components are up to date and there are no viruses or such effecting my computer. I also was doing some digging in the forums and noticed randomsware protection has caused some problems in the past and that they have updated versions to try and fix these issues. Please let me know if there is anything I can do to try and fix this issue but keep the full protection of Malwarebytes active as I don't really want to keep randsomeware protection off.
  4. *** Thanks everyone for your continued feedback on the issue. For those affected by the issue, please provide the following information: * When did the freeze first start occurring? Around 12/17/2018 * What were you doing on the computer immediately prior to the latest freeze? Excel Spreadsheet work * Did you notice anything significant occur around the time of the latest freeze (e.g. AV notification, application crash, etc)? No. Freezes NEVER occurred in Windows Safe mode with networking enabled Freezes NEVER occurred in Normal Windows mode with the Ethernet DISCONNECTED. Freezes DID occur in Windows normal mode connected to the Network but while inactive at the Windows LOGIN Prompt, without any users logged in, or any applications running. * Has a freeze occurred when the computer is idle? yes, lots of times. * Have you noticed a correlation between high network traffic and the computer freezing? No * How often does the computer freeze? Every login at intervals from 2 minutes to 200 minutes logged in. Never lasted more than 200 minutes, many times failed after 2 - 4 minutes use but mostly failed after 20 - 30 minutes * Are you able to reproduce the freeze on-demand? If the answer is yes, what are the steps? No, but it happened at every login 2 - 200 minutes after login. * How old is the computer? 10 years. Dated but reliable machine - Full specs below. * Was the computer upgraded from XP/Vista to Windows 7? No Complete new installation to Windows 7 Ultimate. * Is the computer fully up-to-date with Windows Updates? Yes Which updates have been installed after the first freeze occurred? Updates still disabled . * Updates disabled during fault finding process. However current NVIDEA Graphics drivers have been re-installed. * Does the computer have multiple network adapters? If it does, what happens when you disable the adapter currently in use and switch to a different adapter? It has 2 Ethernet ports. Fault happens on either port. Hardwired connects to Netgear Switch, then TG789 NBN modem router. Happens on other ports of both these devices. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ PC Specifications (Dated 10 YO PC but works perfectly on all activities except MB.) My Malwarebytes version on the Windows 7 PC (now uninstalled!!!) were: Malwarebytes Version: 3.5.1.2711 Component Package Version: 1.0.508 Update Package Version: 1.0.8722 PC OS - Windows 7 Ultimate (x64) Service Pack 1 (build 7601.24334) Board: Gigabyte Technology Co., Ltd. EP45-DS3P Bus Clock: 333 megahertz BIOS: Award Software International, Inc. F5 06/18/2008 Processor: 2.67 gigahertz Intel Core 2 Quad Q9400 64 kilobyte primary memory cache 3072 kilobyte secondary memory cache 64-bit ready - Multi-core (4 total) - Not hyper-threaded 16,384 Megabytes Usable Installed Memory Display NVIDIA GeForce GT 1030 [Display adapter] AOC Q3279WG5B [Monitor] (33.4"vis, s/n 341, May 2017) Microsoft ISATAP Adapter ↑ Realtek PCIe GbE Family Controller With 2 Ethernet ports. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
  5. Attaching logs... mbst-grab-results.zip
  6. Hi there! Throughout the past few months, I've had problems running my Win7 Professional 64-bit PC rig properly. The problem showed as intermittent freezing of the whole operating system every now and then, let's say once in an hour or so, for around 5-15 min at a time. Meaning; I can't click on anything from the task bar, the mouse cursor turns into the spinning circle (as in; waiting, waiting ...); everything that I click on or type is stored in some kind of a buffer that then gets "released" after the clog re-opens. I am running ESET Internet Security 2018 (the latest version; 12.0.27.0) as well as Malwarebytes Anti-Malware Premium (the latest version as well; 3.6.1.2711) I have gone thru the problem on ESET's forums as well; https://forum.eset.com/topic/15962-eset-internet-security-updates-hang-up-as-well-as-sites-like-windows-update/?_fromLogin=1 Sorting out different possibilities within the last few months and I've indeed realized that it's ESET Internet Security 2018 and Malwarebytes Anti-Malware Pro/Premium conflicting with each other. Turning off Malwarebytes actually solved the problem altogether. However, I went thru Malwarebytes' website to see all the listed components of MBAM that should be added to i.e. ESET's exclusion list, and that did NOT solve the problem. Now as I'm running Malwarebytes again, the freeze-up problem has also returned as usual. Disabling MBAM = no problems, no freeze-ups. The two software used to work just fine together before this summer. I've tried googling up the ESET+MBAM combo and potential pitfalls and tried to check that I've got them all in order. These problems didn't start until the autumn of this year, however. Before that, I had been running ESET+MBAM side by side without any problems. So, since I already have the exclusion list done, is there any certain modules in ESET that should NOT be enabled while MBAM is also running? I can't reply to the original thread on ESET's forums [see link above in this post] since the thread has been closed (and I did not receive any messages of anyone actually replying to me), and now I'm wondering what should I do next. The thing is that ESET and MBAM both detect i.e. realtime web threats differently. Throughout the past few years, both of the programs have caught up with potential threats in time, sometimes it's been MBAM, sometimes it's been ESET that has caught the lurking culprit. So, I really wouldn't want to start disabling real-time protection features too heavily. All help is kindly appreciated. Thank you.
  7. My nephew shares a desktop Win 7 PC with 4 other family members. He plays an online game using Google thru Firefox and seems to have infected the computer. I visit every month or two to run scans, update programs and general maintenance. This time Malwarebytes free has detected 228 items and freezes at the 04:54 mark every time, even in Safe Mode. The screen shows: Currently Scanning: Heuristics Analysis Items Scanned: 496,262 Time Elapsed: 00:04:54 Threats Identified: 228 I paused the scan after it found the 228 and most of the items started as;: C:\Users\Marcello_2\AppData\Local\Google|Chrome\User Data\Default\Extensions\ eogmpgppidehapppmipeahegomlindkg\171.3557.1015.28_0\icons\19.png \icons\48.png \javascript\serve_ShellAus \main\view_Broker.js \metadata \toggle SuperAntiSpyware found over 30 items that I was able to delete before running MBAM. AVG free did not find any issues. Hitman Pro found a few and was able to delete them. Rkill cleaned a couple of items. It just gets stuck on MBAM. I have to go into Task Mgr to End Task. This build is running Win7 Home 64-bit SP1, AND Phenom 9750 @ 2.40 GHz with 4 GB DDR2 RAM What are the steps to get rid of the items? BTW, I've tried a few things suggested by forum support on BleepingComputer.com with no luck. I will post the Support Tool log in a few days. Thanks.
  8. Hello! I have the following problem: I am using MBAM Premium 3.5.1, and when i open a Website in Google Chrome it freezes and Crashes within Minutes! If i disable MBAM, everything works fine, without troubles!! Sorry for my Bad English, but I hope everyone knows what I mean I already have Downloaded the MBAM Clean 3 Tool, and reinstalled MBAM 3.5.1 After re install the Problem is back again Best Regards Xenon
  9. Following on the heels of older reports of MBAM causing 'freezes', my laptop started snoozing after downloading the latest release... Initially, though it's a trial version of the premium flavor, 'Malware Protection" is disabled and cannot be switched on. After several un-/reinstalls the behavior hasn't changed: a few moments into a scan 'sleep' mode is entered; wake-up lasts only long enough to flash the screen before reverting to 'sleep'. ....of interest is that the AVAST! service seems to unexpectedly get STOPped lately, but prior to downloading MBAM. The 'cure' seems to be.shut down and..don't use MBAM. No, have not got to run it in SAFE mode yet but I shall and will report on that. Meanwhile I may have a previous version I can use...maybe. FRST.txt Addition.txt
  10. When scanning the service is terminated randomly, it always occurs with less than 2 minutes. I use Peemium version 3.4.5, installed on a new installation of Windows Server 2008 SP2 on an IBM System X3200 Erro: We're sorry, but the Malwarebytes service stopped working. The program will now restart. Addition.txt FRST.txt mb-check-results.zip
  11. Updated Malwarebytes Free to new version - and it went into free trial period for Malwarebytes Premium. Soon afterwards Firefox began to fail - it would freeze, and using task manager to kill it would remove all but one process that became unkillable without rebooting machine. That process would also prevent Firefox from restarting. Switched to Opera - same result Switched to Chrome - same result Switched to Internet Explorer - same result. Resolved problem by ending the Malwarebytes trial and reverting to the Malwarebytes free without Web Protection.
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