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  1. Hello, I recently got a new laptop for work. It worked fine for a few days. But after using it for a while the Disk Usage has gone to 100% without anything going on in the background. It's a new laptop so I haven't installed a lot of softwares on it. Mostly it's all that came by default. I ran a MalwareBytes Scan and did not get any detections at all. But even the MalwareBytes scan took 100% disk usage to run. (Screenshot attached) Not only that, even my CPU and memory are going somewhat over the normal percentages as far as I know. Can someone help me with this issue? Thanks a lot. I have attached the FRST scans as well. Addition.txt FRST.txt
  2. Downloaded a bad torrent with Malware, Run the .exe installer inside the file, installation was unsuccessful as MSCVR100.DLL/MSVCP140.DLL/d3dx9_43 was missing realized the file and installer was bad, Windows Defender picks up Trojan:Win32/CryptInject and Trojan:Win32/CryptInject.PW!MTB deleted installer file and did a full scan and offline scan on Windows Defender, everything appears to be healthy PC have no lag issue, no adware is popping up, but suspected crypto-mining malware Using Malwarebytes Premium Trial 4.3.0 to do a full scan, with all the checklist enable and on both my HDD and SSD Malwarebytes runs for 5~6 hours, then crashes, PC freezes up, can only force shutdown Tried running Malwarebytes full scan on both online and offline, crashes and freeze both times Tried to place a few files under Windows Defender's ransomware protected files Starts to get protected memory access blocked by CorsairLink4.Service.exe, protected folder location is suspicious Personal Deduction: Suspected malware masked itself as other application, and possible stopping Malwarebytes from making full scans I have included the FRST and Addition for your reference. Please have a look, thank you FRST.txt Addition.txt
  3. My windows 10 Microsoft Surface laptop has recently stopped working, something I suspect is caused by a virus. The other day I lent my laptop to my brother so that he could work remotely from it. He downloaded Anydesk, as well as OpenVPN (according to him, he just googled them and downloaded the first link). He was recently notified by his work that their network was infected with a virus which case from his machine. As soon as he told me this, I downloaded Avast and ran a scan, but from this point my laptop kept freezing any time I tried to install, uninstall or run any kind of antivirus software. I installed malwarebytes and had the same issue. After trying to fix it for a while, I decided to reset the pc, keeping the files. Once this completed, the laptop seemed to run better until I downloaded malwarebytes and ran a scan (with all of the advanced search settings switched on). Although it returned nothing, file explorer started opening repeatedly which I’m fairly sure was caused by the virus. Now, the laptop won’t properly boot up. Instead, it gets stuck in an ‘automatic repair’ loop. I cant continue to Windows 10, or it just switches off and goes back to the Automatic Repair screen. I also cannot reset my PC by removing everything - this simply starts loading and then returns me to the previous screen a few seconds later. Does anyone know how I might me able to fix my laptop and remove this virus? I have no issues with completely resetting the PC, as I don’t have many important documents on it. Thanks
  4. Thanks for posting this! Sounds like the same here: after the Windows 2004 update, on s capable desktop machine, frequent instances of various programs freezing, utterly unresponsive, to the extent that even trying to kill them in Task Manager had no visible effect. A reboot always fixed it, but it could take several minutes for Windows to wholly exit before it started to reboot again. When things freeze, it's like little else I've seen before: the CPUs, and disk, stay mostly idle. It's "like" they're stuck waiting to acquire a lock that's never released. Anyway, with no expectation it would actually help, I tried turning off MB's Ransomware Protection. Voila! That was about 6 hours ago, and everything has been running perfectly since. Telling: there was only one thing I found that could deliberately provoke problems: put the computer in Sleep mode, and wake it up a few minutes later. Freeze City then, every time. But that appears harmless now too. Then again, _could_ all be just coincidence.
  5. My PC freezes about every second when I am playing games. The GPU temps and load seem normal and the CPU looks fine but the HDD keeps stopping. The weirdest part is that it stops freezing when I have task manager open. Any ideas? This started after a problem with a virus which I was able to mostly remove but I fear that it may be the cause of this problem.Here are the components:Rtx 2060 GigabyteRyzen 5 3600XMSI B450M Pro VDH Max1TB HDD800W Gold rated PSU16GB 2400 Mhz Apacer RamWindows 10Thanks
  6. Hello , I'm having issues with my PC for some reason when ever I try to play games with high setting and etc. my PC freezes causing me to restart it and loose all my progress. while looking around i discovered that whenever i try to open task manager my CPU is at 100% an app disappears then it slowly goes back down I've tried resetting my PC and using almost every anti malware software it is and even command prompt commands and still nothing detected.
  7. Hello, I made an account to share and report my experiences with the software as it has impacted my ability to use my computer. The events started occurring in March up until early/mid April (that's when i decided to close the program indefinitely.) At first i believed the issue was my video card because my computer froze after viewing a stream online or dropped frames (playing online only). The issue happened frequently once in a day of use. And it really bothered me. I started having my suspicions after questioning why the screen stuttered (low frames) while trying to play an online game but there was no stutters or dropped frames playing offline. and because malwarebytes is always guarding my internet connection i decided to make it my target or experiment (i rarely install apps that run in the background). So ever since i closed malwarebytes i no longer had this repeated issue where my screen freezes which forces me manually shutdown. I'm confident that the program is causing this and i don't know what the issue is or if there is a fix.... the alternative solution for me was to reinstall the GPU driver card...but it got tedious. Eventually i kept malwarebytes closed.
  8. Hello, I have got an issue with an infection. I have run Malwarebytes multiple times, every time it prompts me to restart to finish the quarantining process, but every time I click on "restart", my computer freezes, forcing me to force shutdown [see attachment]. I am running Windows 10. This is my first time posting on the forum, so I do not know what other information you will need, but if you need anything else, please let me know. Thank you very much! freeze (1).mp4
  9. So recently I've been receiving huge rubber banding and lag spikes while playing games on my computer. i know that my PC is completely capable of running these games at 60 fps with no problem and my ping is perfectly fine so i know it cant be my WiFi a week after this problem i decided to factory reset my PC because I've been planning on doing so but the issue still persist. I've also noticed that when i open my task manager for a split second my CPU is running at 50+% then its hurries back down to its normal 5-10%. I've ran plenty of malware bytes scans even with the rootkits option on but it says my PC is completely safe I've also ran McAfee scans but it also says that my pc is safe. "I'm sorry if my grammar is off i'm too lazy to be formal in this situation" Any tips or help would be appreciated Thank you for your time Malwarebytes www.malwarebytes.com -Log Details- Scan Date: 9/26/19 Scan Time: 9:31 PM Log File: a271ab76-e0df-11e9-a615-f4390931a01c.json -Software Information- Version: Components Version: 1.0.627 Update Package Version: 1.0.12663 License: Free -System Information- OS: Windows 10 (Build 18362.356) CPU: x64 File System: NTFS User: DESKTOP-R6TCKQL\ashir -Scan Summary- Scan Type: Threat Scan Scan Initiated By: Manual Result: Completed Objects Scanned: 280520 Threats Detected: 0 Threats Quarantined: 0 Time Elapsed: 0 min, 56 sec -Scan Options- Memory: Enabled Startup: Enabled Filesystem: Enabled Archives: Enabled Rootkits: Enabled Heuristics: Enabled PUP: Detect PUM: Detect -Scan Details- Process: 0 (No malicious items detected) Module: 0 (No malicious items detected) Registry Key: 0 (No malicious items detected) Registry Value: 0 (No malicious items detected) Registry Data: 0 (No malicious items detected) Data Stream: 0 (No malicious items detected) Folder: 0 (No malicious items detected) File: 0 (No malicious items detected) Physical Sector: 0 (No malicious items detected) WMI: 0 (No malicious items detected) (end)
  10. For the past few months I've noticed periodic freezes with my computer while online. The most noticeable were using Chrome and Twitch as the stream would lock up. This extended to all uses of the internet and even some of my games, though only online ones. These freezes wouldn't fully freeze my computer as things were still happening like my mouse moving and Windows itself still reacting to me. It seemed to be the programs themselves. During the last few ones I noticed Malwarebytes spiking in CPU usage on my Task Manager. I decided to do some testing by turning off the protections and turning them back on one at at time and noticed that the randsomeware protection seems to be causing these issues. I've run the Support Tool and have done multiple fresh installs without any changes. I also know my computer and all of it's drivers and components are up to date and there are no viruses or such effecting my computer. I also was doing some digging in the forums and noticed randomsware protection has caused some problems in the past and that they have updated versions to try and fix these issues. Please let me know if there is anything I can do to try and fix this issue but keep the full protection of Malwarebytes active as I don't really want to keep randsomeware protection off.
  11. *** Thanks everyone for your continued feedback on the issue. For those affected by the issue, please provide the following information: * When did the freeze first start occurring? Around 12/17/2018 * What were you doing on the computer immediately prior to the latest freeze? Excel Spreadsheet work * Did you notice anything significant occur around the time of the latest freeze (e.g. AV notification, application crash, etc)? No. Freezes NEVER occurred in Windows Safe mode with networking enabled Freezes NEVER occurred in Normal Windows mode with the Ethernet DISCONNECTED. Freezes DID occur in Windows normal mode connected to the Network but while inactive at the Windows LOGIN Prompt, without any users logged in, or any applications running. * Has a freeze occurred when the computer is idle? yes, lots of times. * Have you noticed a correlation between high network traffic and the computer freezing? No * How often does the computer freeze? Every login at intervals from 2 minutes to 200 minutes logged in. Never lasted more than 200 minutes, many times failed after 2 - 4 minutes use but mostly failed after 20 - 30 minutes * Are you able to reproduce the freeze on-demand? If the answer is yes, what are the steps? No, but it happened at every login 2 - 200 minutes after login. * How old is the computer? 10 years. Dated but reliable machine - Full specs below. * Was the computer upgraded from XP/Vista to Windows 7? No Complete new installation to Windows 7 Ultimate. * Is the computer fully up-to-date with Windows Updates? Yes Which updates have been installed after the first freeze occurred? Updates still disabled . * Updates disabled during fault finding process. However current NVIDEA Graphics drivers have been re-installed. * Does the computer have multiple network adapters? If it does, what happens when you disable the adapter currently in use and switch to a different adapter? It has 2 Ethernet ports. Fault happens on either port. Hardwired connects to Netgear Switch, then TG789 NBN modem router. Happens on other ports of both these devices. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ PC Specifications (Dated 10 YO PC but works perfectly on all activities except MB.) My Malwarebytes version on the Windows 7 PC (now uninstalled!!!) were: Malwarebytes Version: Component Package Version: 1.0.508 Update Package Version: 1.0.8722 PC OS - Windows 7 Ultimate (x64) Service Pack 1 (build 7601.24334) Board: Gigabyte Technology Co., Ltd. EP45-DS3P Bus Clock: 333 megahertz BIOS: Award Software International, Inc. F5 06/18/2008 Processor: 2.67 gigahertz Intel Core 2 Quad Q9400 64 kilobyte primary memory cache 3072 kilobyte secondary memory cache 64-bit ready - Multi-core (4 total) - Not hyper-threaded 16,384 Megabytes Usable Installed Memory Display NVIDIA GeForce GT 1030 [Display adapter] AOC Q3279WG5B [Monitor] (33.4"vis, s/n 341, May 2017) Microsoft ISATAP Adapter ↑ Realtek PCIe GbE Family Controller With 2 Ethernet ports. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
  12. Hi there! Throughout the past few months, I've had problems running my Win7 Professional 64-bit PC rig properly. The problem showed as intermittent freezing of the whole operating system every now and then, let's say once in an hour or so, for around 5-15 min at a time. Meaning; I can't click on anything from the task bar, the mouse cursor turns into the spinning circle (as in; waiting, waiting ...); everything that I click on or type is stored in some kind of a buffer that then gets "released" after the clog re-opens. I am running ESET Internet Security 2018 (the latest version; as well as Malwarebytes Anti-Malware Premium (the latest version as well; I have gone thru the problem on ESET's forums as well; https://forum.eset.com/topic/15962-eset-internet-security-updates-hang-up-as-well-as-sites-like-windows-update/?_fromLogin=1 Sorting out different possibilities within the last few months and I've indeed realized that it's ESET Internet Security 2018 and Malwarebytes Anti-Malware Pro/Premium conflicting with each other. Turning off Malwarebytes actually solved the problem altogether. However, I went thru Malwarebytes' website to see all the listed components of MBAM that should be added to i.e. ESET's exclusion list, and that did NOT solve the problem. Now as I'm running Malwarebytes again, the freeze-up problem has also returned as usual. Disabling MBAM = no problems, no freeze-ups. The two software used to work just fine together before this summer. I've tried googling up the ESET+MBAM combo and potential pitfalls and tried to check that I've got them all in order. These problems didn't start until the autumn of this year, however. Before that, I had been running ESET+MBAM side by side without any problems. So, since I already have the exclusion list done, is there any certain modules in ESET that should NOT be enabled while MBAM is also running? I can't reply to the original thread on ESET's forums [see link above in this post] since the thread has been closed (and I did not receive any messages of anyone actually replying to me), and now I'm wondering what should I do next. The thing is that ESET and MBAM both detect i.e. realtime web threats differently. Throughout the past few years, both of the programs have caught up with potential threats in time, sometimes it's been MBAM, sometimes it's been ESET that has caught the lurking culprit. So, I really wouldn't want to start disabling real-time protection features too heavily. All help is kindly appreciated. Thank you.
  13. My nephew shares a desktop Win 7 PC with 4 other family members. He plays an online game using Google thru Firefox and seems to have infected the computer. I visit every month or two to run scans, update programs and general maintenance. This time Malwarebytes free has detected 228 items and freezes at the 04:54 mark every time, even in Safe Mode. The screen shows: Currently Scanning: Heuristics Analysis Items Scanned: 496,262 Time Elapsed: 00:04:54 Threats Identified: 228 I paused the scan after it found the 228 and most of the items started as;: C:\Users\Marcello_2\AppData\Local\Google|Chrome\User Data\Default\Extensions\ eogmpgppidehapppmipeahegomlindkg\171.3557.1015.28_0\icons\19.png \icons\48.png \javascript\serve_ShellAus \main\view_Broker.js \metadata \toggle SuperAntiSpyware found over 30 items that I was able to delete before running MBAM. AVG free did not find any issues. Hitman Pro found a few and was able to delete them. Rkill cleaned a couple of items. It just gets stuck on MBAM. I have to go into Task Mgr to End Task. This build is running Win7 Home 64-bit SP1, AND Phenom 9750 @ 2.40 GHz with 4 GB DDR2 RAM What are the steps to get rid of the items? BTW, I've tried a few things suggested by forum support on BleepingComputer.com with no luck. I will post the Support Tool log in a few days. Thanks.
  14. Hello! I have the following problem: I am using MBAM Premium 3.5.1, and when i open a Website in Google Chrome it freezes and Crashes within Minutes! If i disable MBAM, everything works fine, without troubles!! Sorry for my Bad English, but I hope everyone knows what I mean I already have Downloaded the MBAM Clean 3 Tool, and reinstalled MBAM 3.5.1 After re install the Problem is back again Best Regards Xenon
  15. Following on the heels of older reports of MBAM causing 'freezes', my laptop started snoozing after downloading the latest release... Initially, though it's a trial version of the premium flavor, 'Malware Protection" is disabled and cannot be switched on. After several un-/reinstalls the behavior hasn't changed: a few moments into a scan 'sleep' mode is entered; wake-up lasts only long enough to flash the screen before reverting to 'sleep'. ....of interest is that the AVAST! service seems to unexpectedly get STOPped lately, but prior to downloading MBAM. The 'cure' seems to be.shut down and..don't use MBAM. No, have not got to run it in SAFE mode yet but I shall and will report on that. Meanwhile I may have a previous version I can use...maybe. FRST.txt Addition.txt
  16. When scanning the service is terminated randomly, it always occurs with less than 2 minutes. I use Peemium version 3.4.5, installed on a new installation of Windows Server 2008 SP2 on an IBM System X3200 Erro: We're sorry, but the Malwarebytes service stopped working. The program will now restart. Addition.txt FRST.txt mb-check-results.zip
  17. Updated Malwarebytes Free to new version - and it went into free trial period for Malwarebytes Premium. Soon afterwards Firefox began to fail - it would freeze, and using task manager to kill it would remove all but one process that became unkillable without rebooting machine. That process would also prevent Firefox from restarting. Switched to Opera - same result Switched to Chrome - same result Switched to Internet Explorer - same result. Resolved problem by ending the Malwarebytes trial and reverting to the Malwarebytes free without Web Protection.
  18. Dear Malwarebytes, I have a windows 10 machine with the latest updates on it (latest was KB4088776 secruity update for windows). I need to use a piece of software for work which uses openGL and chrome for embedded. If malwarebytes is Quit, the program runs fine. if malwarebytes is running the whole system freezes up, including the task manager. I really enjoy having the real time protection feature of malwarebytes which gives me a lot of peace of mind. Please help me out here. I've downgraded to Malwarebytes 3.1.x to try work around. the issue only happened after the latest malwarebytes update. Is there anything I can do to get the latest malwarebytes working with my software? details follow Best regards Jin malwarebytes version malwarebytes component package version 1.0.322 malwarebytes update package version 1.0.4376 I have run the FRST and mbcheck tools and attached the results. I also tried "recovering lost scans" as per Addition.txt FRST.txt mb-check-results.zip
  19. My laptop used to work. The fan was damaged (just old I guess) so sometime it says there is a cooling error, or otherwise the fan just makes lots of noise... but its not hot! Just an indication that the computer is working hard on something because it doesn't make the fan sound when the computer is not doing anything. A few weeks ago the computer began to freeze randomly but FREQUENTLY. This was a sudden change. It often take 2-3 restarts to get past the logon screen. When it freezes it will be in one of the following ways... usually within a few minutes, but guaranteed within a few hours (this is with non use, just siting on but idle, or maybe with one user task which is moving my files off of it for safe keeping onto and external drive). There are the different ways it freezes: 1. On Startup it may get to show the lock screen , the mouse will move but it will not respond to clicks or keyboard... and thus can not access password entry point for login. 2. Screen may go black and has loud hard working fan noise for apparently no reason. 3. IF I do get logged in and start to do something like open a browser, or the WIFI network selection panel, or copying files it may begin to do the work but then later (often immediately) it freezes and goes to black screen or simply stops responding. Can it be fixed? How do we proceed?
  20. Is anyone else having this problem as of today??? At around 10:30 am Central time on January 27, 2018, my Dell laptop Precision 2800 with Windows 7 froze. It was obvious the hard drive was running at near full speed and using 98% of my 8GB memory. Trying to search for the cause was impossible as it was frozen on my desktop. When it was obvious that it wasn't going to change I had to do a hard shutdown by removing the battery. After starting the Malwarebytes icon in the tray was showing an old problem that hadn't shown up in a long time: The protection for the web browser was turned off and could not be turn on manually. I was able to exit malwarebytes but it turned back on. As soon as the red warning symbol showed up on top of the icon, the computer went into overdrive again. Again, I had to do a hard shutdown. Upon startup I went in to services.msc and disabled Malwarebytes. On startup everything was fine. In the meantime my wife informed me that her fairly new Dell desktop with Windows 10 was "showing a blue screen". I went it and thankfully it wasn't the BSofD. It simple showed that windows did not start correctly. I restarted her computer and came back to my laptop. Not wanting to jump to conclusions, I decided to turn back on malwarebytes and restart laptop. Sure enough, the exact same thing happened. After the 3rd hard shutdown and restart I disabled malwarebytes and restarted. Now, after about 45 minutes the computer is doing fine. Shortly thereafter my wife informed me that the blue screen was back on her Windows 10 desktop. I went in and found the same thing. Upon restarting, I noticed that the malwarebytes tray icon has the red warning symbol. I checked and it was the same as my laptop: Browser protection was not running. I went into services.msc and disabled malwarebytes. Problem solved. No "blue screen" anymore. To me it's obvious that some sort of update to malwarebytes caused this problem as after disabling malwarebytes I was able to keep computers running long enough to check for other updates. (Obviously I can't check for any malwarebytes updates because it's disabled.) I have my Windows 7 laptop updates set to "notify only" and I will download and update. I check my Norton and no updates since early morning, and I had been using my laptop nearly 4 hours before the problem started. I have no other protection software besides Norton and Malwarebytes. So, again, has anyone else seen this problem today??????
  21. I'm using Malwarebytes but at times my computer freezes even though my mouse keeps working. i usually need to open the PC Manager to see and stop one or two programs to get it working again. Any idea what is causing the issue?
  22. When ever I try to Quarantine files it locks up, but I can still use the interface. FRST.txt Addition.txt Malwarebytes Report.txt
  23. Actually registered an account to make sure this thread stays alive. I'm having the same issue as well. Launching task manager causes a short (about a minute), but massive performance drop where even the movement of my mouse cursor is massively delayed. Another issue I've been having is the same performance drop but in Rocket League and seemingly random timings. Never had this issue before the most recent Windows 10 update and I have yet to find a solution. Hopefully someone will be able to discover a solution soon. It gets annoying pretty quickly.l
  24. So i guess this is kind of a two part post. So we just replaced our on prem endpoint clients with the cloud endpoint clients and that seemed to go fine using the mbam clean tool. The problem some of our users are seeing is their chrome and firefox will lock up for 20+ minutes and just be frozen. I have turned off Web Protection and Anti Exploit to see if that fixes it, i haven't heard an update on the issue yet but i was curious if anyone has ran into this issue before. Part two, We have two policies, one for our computers and the other for our virtual machines/VDI's that DO NOT use anti exploit. I realized that using the endpoint installer provided it only uses the default policy and i can't install an endpoint solely to a specific policy like we kind of could with the on prem solution (install with anti exploit, one without). Is there a way besides installing then moving the machine to the correct policy to install the specific client to that specific policy?
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