MatBoavista Posted January 6, 2021 ID:1430796 Share Posted January 6, 2021 I'm waiting for a solution since Malwarebytes as "offer" the Nebula Free upgrade, but they forgot to say to me that it will not cover the Servers. Recently they inform me that i can continue using the on-premise solution, but gess what!!! The license do not work.... I already had made 2 tickets, but no answer... Poor Support.... Link to post Share on other sites More sharing options...
Porthos Posted January 6, 2021 ID:1430797 Share Posted January 6, 2021 1 minute ago, MatBoavista said: I already had made 2 tickets, but no answer... The second ticket canceled the first ticket in the que. Support is backlogged from the holiday. Please post the ticket numbers. Link to post Share on other sites More sharing options...
MatBoavista Posted January 6, 2021 Author ID:1430798 Share Posted January 6, 2021 Ticket 3330890 Link to post Share on other sites More sharing options...
MatBoavista Posted January 6, 2021 Author ID:1430800 Share Posted January 6, 2021 Ticket 3330890 Link to post Share on other sites More sharing options...
Porthos Posted January 6, 2021 ID:1430801 Share Posted January 6, 2021 1 minute ago, MatBoavista said: Ticket 3330890 @celee@AdvancedSetup could you look in to this ticket. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted January 6, 2021 Root Admin ID:1430837 Share Posted January 6, 2021 I have sent a request for follow up. Thank you Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted January 18, 2021 Root Admin ID:1433052 Share Posted January 18, 2021 As this issue is openly being discussed and you're being assisted on the Helpdesk I will go ahead and close this topic. Please continue to work with your support agent Thank you Link to post Share on other sites More sharing options...
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