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Can't Install Malwarebytes to Windows 10


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  • Staff

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

Malwarebytes Support Tool - Advanced Options

This feature is designed for the following reasons:

  • For use when you are on the forums and need to provide logs for assistance
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-The Malwarebytes Forum Team

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2 hours ago, Robert_X said:

What happened with "Malwarebytes was designed to be compatible with your antivirus"????

There are exceptions. 360 is one of them.

 Also,Please also refer to this support article which lists several known applications which conflict with the Web Protection in Malwarebytes currently.

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1 hour ago, Porthos said:

There are exceptions. 360 is one of them.

I while ago I politely asked why Malwarebytes doesn't buy an antivirus engine (from BitDefender or Avira) an deal once forever with the dilemma : is Malwarebytes an antivirus? No , is an antivirus replacement.......

Would have been simple, easy elegant , and a lot of people would have bought only Malwarebytes. Even free antiviruses (360 for example) are using well known antivirus engines.

 

But no........., Malwarebytes had to add shield after shield, name itself "antivirus replacement" and ending up conflicting , one way or another with each and every antivirus (except Defender)

Why is that?

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  • Staff

360 is the exception, not the rule.  It literally prevents Malwarebytes from installing and prevents Malwarebytes from running if Malwarebytes is already installed when 360 becomes active.  That has nothing to do with normal conflicts of any modules Malwarebytes might contain because it even stops the free version which is only an on-demand scanner.

There are some known conflicts with some third party applications, however most of those have to do with issues with the use of WFP filtering in Windows 10 as documented in the support article linked to by Porthos above; a protocol which has been used by Malwarebytes for years, yet only recently did these conflicts begin to occur, indicating to me that either something in Windows 10 has changed (pretty likely given Microsoft's frequent release of major updates that overhaul much of the inner workings of the OS and its APIs and protocols), or something in Malwarebytes and/or many third party apps that use WFP have changed, however the Web Protection module has existed in Malwarebytes since version 1.x, long before any of the additional components/modules were added to its real-time protection, so those conflicts have nothing to do with the newer modules such as Exploit Protection and Ransomware Protection, which are the only additional modules which have been added so far.

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