Jump to content

Can't Install Malwarebytes to Windows 10


Recommended Posts

  • Staff

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

Malwarebytes Support Tool - Advanced Options

This feature is designed for the following reasons:

  • For use when you are on the forums and need to provide logs for assistance
  • For use when you don't need or want to create a ticket with Malwarebytes
  • For use when you want to perform local troubleshooting on your own

How to use the Advanced Options:

Spoiler
  1. Download Malwarebytes Support Tool
  2. Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  3. Place a checkmark next to Accept License Agreement and click Next
  4. Navigate to the Advanced tab
  5. The Advanced menu page contains four categories:
    • Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand.
    • Clean: Performs an automated uninstallation of all Malwarebytes products installed to the computer and prompts to install the latest version of Malwarebytes for Windows afterwards. The Premium license key is backed up and reinstated. All user configurations and other data are removed. This process requires a reboot.
    •  Repair System: Includes various system-related repairs in case a Windows service is not functioning correctly that Malwarebytes for Windows is dependent on. It is not recommended to use any Repair System options unless instructed by a Malwarebytes Support agent.
    • Anonymously help the community by providing usage and threat statistics: Unchecking this option will prevent Malwarebytes Support Tool from sending anonymous telemetry data on usage of the program.
  6. To provide logs for review click the Gather Logs button
  7. Upon completion, click OK
  8. A file named mbst-grab-results.zip will be saved to your Desktop
  9. Please attach the file in your next reply.
  10. To uninstall all Malwarebytes Products, click the Clean button.
  11. Click the Yes button to proceed. 
  12. Save all your work and click OK when you are ready to reboot.
  13. After the reboot, you will have the option to re-install the latest version of Malwarebytes for Windows.
  14. Select Yes to install Malwarebytes.
  15. Malwarebytes for Windows will open once the installation completes successfully.

Screenshots:

Spoiler
 
 
 
 
Spoiler

 

 

01.png

02.png

03.png

04.png

05.png

06.png

 

 

If you are having licensing issues, please do the following: 

Spoiler

For any of these issues:

  • Renewals
  • Refunds (including double billing)
  • Cancellations
  • Update Billing Info
  • Multiple Transactions
  • Consumer Purchases
  • Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help

If you need help looking up your license details, please head here: Find my premium license key

 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

Link to post
Share on other sites

2 hours ago, Robert_X said:

What happened with "Malwarebytes was designed to be compatible with your antivirus"????

There are exceptions. 360 is one of them.

 Also,Please also refer to this support article which lists several known applications which conflict with the Web Protection in Malwarebytes currently.

Link to post
Share on other sites

1 hour ago, Porthos said:

There are exceptions. 360 is one of them.

I while ago I politely asked why Malwarebytes doesn't buy an antivirus engine (from BitDefender or Avira) an deal once forever with the dilemma : is Malwarebytes an antivirus? No , is an antivirus replacement.......

Would have been simple, easy elegant , and a lot of people would have bought only Malwarebytes. Even free antiviruses (360 for example) are using well known antivirus engines.

 

But no........., Malwarebytes had to add shield after shield, name itself "antivirus replacement" and ending up conflicting , one way or another with each and every antivirus (except Defender)

Why is that?

Link to post
Share on other sites

360 is the exception, not the rule.  It literally prevents Malwarebytes from installing and prevents Malwarebytes from running if Malwarebytes is already installed when 360 becomes active.  That has nothing to do with normal conflicts of any modules Malwarebytes might contain because it even stops the free version which is only an on-demand scanner.

There are some known conflicts with some third party applications, however most of those have to do with issues with the use of WFP filtering in Windows 10 as documented in the support article linked to by Porthos above; a protocol which has been used by Malwarebytes for years, yet only recently did these conflicts begin to occur, indicating to me that either something in Windows 10 has changed (pretty likely given Microsoft's frequent release of major updates that overhaul much of the inner workings of the OS and its APIs and protocols), or something in Malwarebytes and/or many third party apps that use WFP have changed, however the Web Protection module has existed in Malwarebytes since version 1.x, long before any of the additional components/modules were added to its real-time protection, so those conflicts have nothing to do with the newer modules such as Exploit Protection and Ransomware Protection, which are the only additional modules which have been added so far.

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.